Customer Ratings & Reviews
- Model:
- HW-K850/ZA
- SKU:
- 5284300
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers commend the 3.1.2-Channel Soundbar for its exceptional sound quality, particularly praising the immersive experience of Dolby Atmos. They also appreciate the easy setup process. However, some customers express concerns about the soundbar's connectivity stability, volume level, and compatibility issues with certain devices.
This summary was generated by AI based on customer reviews.
Easy setup for a non tech guy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The system is very easy to use and when watching a show or playing movies or music the soundbar will automatically adjust for what u are watching. Would recommend it
I would recommend this to a friendAmazing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got this with my tv and is perfect. Sound is clear and crisp. Only with the sold a rear speaker set for this like they do for the lower models
I would recommend this to a friendGreat sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the wireless capabilities and the sound that it brings.
I would recommend this to a friendBeautiful sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Yes, this model costs alot, but I absolutely got what I paid for. Clear, crisp sound and the Atmos speakers add something you just cant get from mosts systems.
I would recommend this to a friendGreat addition
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent way to punch up the sound on a Samsung TV. Really fills the room with sound. Even with vaulted ceilings. Upward firing speakers work well.
I would recommend this to a friend- Cons mentioned:Expensive
Not what I expected
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very expensive speaker that did not provide the Cinematic Experience I was expecting from a $1000 speaker. I tried different movies and devices but still had the equivalent sound of my $200 home theatre.
No, I would not recommend this to a friendBrand response from Samsung
Posted .RobRenteria,
Thank you for purchasing the Samsung HW-K850 Soundbar with Dolby Atmos Technology. I am sorry to hear that you are not completely satisfied with its sound performance.
The Subwoofer is responsible for low frequency sounds. Therefore, you will not actually hear audio such as speaking or sound effects coming from the subwoofer, only deep bass and low frequency vibrations.
The best way to determine if the Subwoofer is working is to play a movie with plenty of explosions and then place your hand on the subwoofer. You will feel vibrations as the subwoofer receives and transmits the incoming audio from the content you are playing.
You can try the following steps to increase the Subwoofer volume level:
1.Press the S/W level button on the Sound bar remote. SW 00 will appear on the front display of the Sound bar.
2.Press the + button above the S/W level button on the Sound bar remote to increase the S/W volume. It can be set from SW+01 to SW+06, the higher the number, the louder the bass.
3.Press the S/W - button to decrease the S/W volume.
4.Play some music or an action-packed movie to test.
Should you need assistance with other features or usage, please contact Samsung Customer Support via one of the following options:
1) Toll-free calling: 1-800-SAMSUNG
2) LiveChat or Email: http://www.samsung.com/us/support/contact
3) Facebook Messenger: https://www.facebook.com/samsungsupport/app/158125230916392/
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Samsung Solutions
Best sound bar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best sound from a sound bar that I have heard. Had problems with the ark connection with my television but was the TV not the sound bar.
I would recommend this to a friendGreat Bluetooth speakers
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The speakers are simple to hook up and the sound is nice for a sound bar and a subwoofer. I plan on adding the rear speakers to add more sound to the room.
I would recommend this to a friendSounds great for the price.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It works perfect with our tv and the room it is in.
I would recommend this to a friendGreat picture !!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the picture quality !!!! Colors are awesome looks better then the real thing !!!!! We’re in heaven now !!! New 55” hanging in the kitchen
I would recommend this to a friend- Pros mentioned:Sound quality
Didn’t work with Samsung TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Definelty fuller sound than built in tv speakers, but the Atmos speakers didn’t produce any sound with my new Samsung tv. Ended up returning, not worth the premium price of those don’t work.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Brickhouse23:
Thank you for your review of this Samsung HW-K850 Soundbar with Dolby Atmos. I am sorry to hear that it did not work out for you and have returned it.
Should you ever decide to give Samsung audio products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support by any of the below options:
1) Phone: 1-800-SAMSUNG (ask for Soundbars)
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Home Theater & Home Audio Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/t5/Home-Theater-Home-Audio/bd-p/hometheaterhomeaudio
We greatly value your review and will share your user experience with our product team.
- Samsung Solutions
Great sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had the LG atmos bar after having problems with it I returned it and got this one and it is a lot better sound and bass. Atmos is amazing.
I would recommend this to a friendLove soundbar, great bass and high pitch.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I looked at couple of soundbars before choosing this one, i was in market for Bose. But i heard this one performs better. And is priced better.
I would recommend this to a friendExcellent sound extremely satisfied
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds is amazing, surround sound works extremely well for coming from a single point. If time comes i would definitely buy this bar again.
I would recommend this to a friendAmazing Sound Quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love it. I cant watch a movie without it now. And it connects to my Samsung TV by wifi so i dont even have to fuss with cables.
I would recommend this to a friendit is ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.it did not sound as good as it did in the store. I think more speakers are needed to be added for the space that I have that is why I gave it a 3. I don't no if it is the speaker or the open floor plan that I have. It would be great for a small space.
I would recommend this to a friendBrand response from MrSamsung
Posted .Thank you for purchasing this Samsung K850 Soundbar System
I am sorry to hear that you were not completely satisfied with its sound quality.
Please know that there is an optional rear speaker kit SWA-8000S that can be added to the system to create a fuller, surround sound environment.
Should you need assistance with features or usage, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
Good tone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got my money’s worth purchasing this sound bar. Being a musician I like to hear the bass and highs come out the top with good tone.
I would recommend this to a friendPerfection!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Needed a sound bar cause my tv wasn't giving me that cinema feel when watching movies. Purchased this bad boy and its like I'm in the movie.
I would recommend this to a friendAmazing sound bar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We love this sound bar. It was easy to hook up. Have the apps on all Our phones and can control volume anywhere in the house!
I would recommend this to a friendNot the replacement I thought.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had purchased this sound bar to be a replacement for my current home entertainment system. In the store it sounded great, but once I unpacked it at took it home it was not as powerful as I thought. Sound was good, just not what I thought it would be.
I would recommend this to a friendBrand response from MrSamsung
Posted .mojo:
Thank you for purchasing the Samsung K850 Soundbar. I am sorry to hear that you are not completely happy with sound quality.
A common misunderstanding is that customers are not placing the soundbar with the SAMSUNG logo facing up towards the ceiling. If you position the soundbar with the logo facing up, you will see the display/status panel and the speakers will be facing outward. (Refer to product photos on BestBuy.com and zoom in on the photos) If you have incorrectly placed the soundbar with the display side down and the SAMSUNG logo perpendicular to the floor, you will experience muffled or low quality sound because the unit will be resting on the speakers.
Should you need further assistance, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.