Customer Ratings & Reviews
- Model:
- HW-K850/ZA
- SKU:
- 5284300
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers commend the 3.1.2-Channel Soundbar for its exceptional sound quality, particularly praising the immersive experience of Dolby Atmos. They also appreciate the easy setup process. However, some customers express concerns about the soundbar's connectivity stability, volume level, and compatibility issues with certain devices.
This summary was generated by AI based on customer reviews.
Great Product & Sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product that has lasted me years and many more to come!!!
I would recommend this to a friendPerfect for those who love bass
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I use my sound bar for my gaming, movies, and music. Easy connectivity. I love it. Definitely recommend.
I would recommend this to a friend- Cons mentioned:Volume
Not worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The unit turns off on its own while in use. Also, it is not very loud. A poor product.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Jgage
Thank you for your review of this Samsung Soundbar System.
I am sorry to hear that you are experiencing issues with the control and volume .
Please give us the opportunity to assist you with the issues by calling Samsung Customer Support toll-free at 1-800-SAMSUNG.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
Great sound bar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We love this sound bar! We bought the 82” Samsung tv and this sound bar was displayed with the tv.
I would recommend this to a friendExcellent soundbar for any room.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This soundbar has made my watching movies at home experience awesome. It's a little pricey, but worthy!
I would recommend this to a friendAtmos mehhh
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The construction of the system is good, the connectivity is ok, but the atoms experience is nowhere to be found. Also once in a while the wireless speaker would require reconnecting.
No, I would not recommend this to a friendMight be good in a bedroom
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This sound bar was very disappointing. It might be that I am use to a 5.1 surround sound system but I have to tell you, setup was tough and sound was just ok.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Tricitiesbest:
Thank you for purchasing this Samsung Soundbar. I am sorry to hear that you are not completely happy with sound quality.
A common misunderstanding and cause of mediocre sound is that customers are not placing the soundbar with the SAMSUNG logo facing up towards the ceiling. If you position the soundbar with the logo facing up, you will see the display/status panel and the speakers will be facing outward. (Refer to product photos on BestBuy.com and zoom in on the photos) If you have incorrectly placed the soundbar with the display side down and the SAMSUNG logo perpendicular to the floor, you will experience muffled or low quality sound because the unit will be resting on the speakers.
If this is not your case and you need further assistance, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
Truly a very nice addition
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was skeptical about soundbars until I heard this one and as an open box item the price was right too
I would recommend this to a friendTerrific Sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound bar really adds to the enjoyment of all shows. So much better than the normal TV speakers.
I would recommend this to a friendEver been to a good theater with great sound?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Samsung sound bar will take you back - day in and day out. Pair it with an LG OLED and you ARE there!
I would recommend this to a friendBest Soundbar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Can’t get any better than this soundbar. Atmos is amazing, the bass shakes my entire house.
I would recommend this to a friendGreat sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got with qled new series from Samsung it’s work good with Samsung donot have to use other remote
I would recommend this to a friendWonderful sound
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great with all the other Samsung devices that I have hooked up.
I would recommend this to a friendReturned
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We exchanged this speaker when sound quality was bad and was really low. We tried a second one with same results so went with different product.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Fltmed0405,
Thank you for your review of this Samsung HW-K850 Soundbar System
I am sorry to hear that you were not completely satisfied with it.
Your feedback is very important to us and will be shared with our product team for future improvement.
Should you ever decide to give Samsung audio products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support toll-free at 1-800-SAMSUNG or via LiveChat or email.
Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Again, thank you for taking the time to share your experience and provide us with information that helps improve our products and service. We hope to regain you as a customer in the near future.
-Samsung Ambassador
First soundbar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound experience. The soundbar enhances the movie or television show. You must try it!
I would recommend this to a friendGood for the audiophile
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If your picky like me this sound bar sounds great, subwoofer is strong for its size
I would recommend this to a friend- Cons mentioned:Volume
GREAT SOUND SYSTEM
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I EXPECTED MORE VOLUME. IT HAS A GOOD VOLUME WHEN STREAMING AND ON HIGH DEFINITION STATIONS BUT WEAK VOLUME IF I WATCH ANY BASIC CABLE STATIONS.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .bestub,
Thank you for purchasing the Samsung HW-K850 Soundbar with Dolby Atmos Technology. I am sorry to hear that you are experiencing issues with inconsistent volume levels.
Please know that volume inconsistency is often caused by how each source transmits audio. Unlike HD and streaming channels that usually use a better audio codec, many basic cable stations use stereo, which is lesser quality. For example, high definition channels and streaming services may use Dolby Digital, while basic cable stations may only transmit in stereo.
Unlike HD and streaming channels that usually use a better audio codec like Dolby Digital, many basic cable stations use stereo, which is lesser quality.
You can try the following tips to help reduce the volume changes among sources:
1) Connect the soundbar via HDMI or Optical if you have not already done so.
2) Choose “NIGHT” mode for the sound mode; press the “EFFECT” button repeatedly until you get to “NIGHT” mode.
I hope these tips help to enhance your audio enjoyment.
For further assistance on sound adjustment or with other features, please reach out to Samsung Customer Support at 1-800-SAMSUNG.
You can also LiveChat or Email us: https://www.samsung.com/us/support/#contact_us_for_support
We are likewise reachable by Facebook Messenger at: http://m.me/samsungsupport
Or simply tweet us at https://twitter.com/messages/compose?recipient_id=18768513
-Samsung Ambassador
Awesome Sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound really makes you feel it. Even on a lower volume you can still feel it.
I would recommend this to a friendAWESOME sound bar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We LOVE it. I can’t watch normal TV without it. It sounds like you are inside the movie.
I would recommend this to a friendLove it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love it a lot. First one I ever bought. May gosh its great. Really is. Love it love it love it.
I would recommend this to a friend