Customer Ratings & Reviews
- Model:
- HW-K850/ZA
- SKU:
- 5284300
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers commend the 3.1.2-Channel Soundbar for its exceptional sound quality, particularly praising the immersive experience of Dolby Atmos. They also appreciate the easy setup process. However, some customers express concerns about the soundbar's connectivity stability, volume level, and compatibility issues with certain devices.
This summary was generated by AI based on customer reviews.
Incredible sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Such an amazing sound system, crisp and deep and powerful
I would recommend this to a friendlove It
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the way it sounds. I feel like I am in a theater.
I would recommend this to a friendSleek and Great Sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound bar is sleek looking and sounds amazing.
I would recommend this to a friendGreat sound bar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love it! Sounds great! A definite have to have !!!!!!!!
I would recommend this to a friendGreat sound, terrible functionality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I try to start positive so.....the sound is absolutely amazing. The low sleek design and cable management underneath is very nice, although it does bind up the cables pretty tight, but so far no problems there. The major problem I have with this soundbar is the input functionality. Connecting a bluetooth device or Xbox was simple and the 4K passthrough is nice. But every single time I turn it on to use my Apple TV through HDMI1 it changes to Digital Input within 30 seconds. Then it's like a game as to how many times I have to cycle through the sources back to HDMI1 that it will catch and display again. Other times, it will just plain freeze up and require a restart, and then repeat the process above once it actually turns on. Another problem has been the screen intermittently going black while still playing sound. This only lasts several seconds but still really annoying. I have tried different cables, different inputs, and even different Apple TV's with no success at overcoming the above issues. So overall I give it a 1/2 star for it's appearance/design and a 1/2 star for the sound quality.
No, I would not recommend this to a friendI'm happy with it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very loud, which is good and quick and easy to hook up
I would recommend this to a friendSounds up the room
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm glad I saw the sample in the Best Buy that day.
I would recommend this to a friendGreat soundbar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would recommend this soundbar. Big sound out of it!
I would recommend this to a friendGreat Product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with the purchase. highly recommend it.
I would recommend this to a friendGreat Quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely good audio quality. It is a good decision.
I would recommend this to a friendNot great for movie dialogue
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked well for other things such as music and tv shows but when movie dialogue came on I could barely hear anything
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Zabinjay,
Thank you for purchasing the Samsung HW-K850 Soundbar with Dolby Atmos Technology. I am sorry to hear that you were not completely satisfied with its sound performance.
The Subwoofer is responsible for low frequency sounds. Therefore, you will not actually hear audio such as speaking or sound effects coming from the subwoofer, only deep bass and low frequency vibrations.
The best way to determine if the Subwoofer is working is to play a movie with plenty of explosions and then place your hand on the subwoofer. You will feel vibrations as the subwoofer receives and transmits the incoming audio from the content you are playing.
You can try the following steps to increase the Subwoofer volume level:
1.Press the S/W level button on the Sound bar remote. SW 00 will appear on the front display of the Sound bar.
2.Press the + button above the S/W level button on the Sound bar remote to increase the S/W volume. It can be set from SW+01 to SW+06, the higher the number, the louder the bass.
3.Press the S/W - button to decrease the S/W volume.
4.Play some music or an action-packed movie to test.
Should you need assistance with other features or usage, please contact Samsung Customer Support via one of the following options:
1) Toll-free calling: 1-800-SAMSUNG
2) LiveChat or Email: http://www.samsung.com/us/support/contact
3) Facebook Messenger: https://www.facebook.com/samsungsupport/app/158125230916392/
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
-Samsung Solutions
Ok depending what you like
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not the best soundbar but it’s decent. Would not buy again
I would recommend this to a friend- Cons mentioned:Volume
loud in a small room
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.put in my living room wasn't as loud as in the store had to return it wasnt happy.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Palomino,
Thank you for your review of this Samsung Soundbar System
I am sorry to hear that it did not work out for you.
Your feedback is very important to us and will be shared with our product team for future improvement.
Should you ever decide to give Samsung audio products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support toll-free at 1-800-SAMSUNG or via LiveChat or email. Please copy-paste this link into your browser: https://www.samsung.com/us/support/#contact_us_for_support
We are likewise reachable via Facebook messenger at: http://m.me/samsungsupport, or via Twitter at https://twitter.com/messages/compose?recipient_id=18768513
Again, thank you for taking the time to share your experience and provide us with information that helps improve our products and service. We hope to regain you as a customer in the near future.
-Samsung Ambassador
Not good for the money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This system is so terrible for the price. It is equal with a much cheaper system
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Karales11,
Thank you for purchasing the Samsung HW-K850 Soundbar with Dolby Atmos Technology. I am sorry to hear that you did not experience the full potential of this system.
Here are some tips that you may try for improvement of speaker performance:
1) Connect the Soundbar to a network and upgrade the Soundbar to the latest firmware version.
2) Check that Surround Mode is set to ON.
3) Different effect modes (Standard > Music > Clear voice > Sports > Movie > Night mode) affect the levels of the surround speakers. Try a different effect to compensate for the source and room acoustics.
4) Try toggling the DRC feature. Dynamic Range Control is a feature that affects the volume levels on Dolby Digital sources.
5) Depending on the mode, the level of each speaker (including the Surround speakers) can be controlled individually.
For further assistance, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
-Samsung Ambassador
will not work myTV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.my tv does not have audio return............................................
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Thank you for your review of this Samsung HW-K850 ATMOS Soundbar System.
I am sorry to hear that you are experiencing connectivity issue.
Please give us the opportunity to assist you with alternative setup with your TV.
Simply contact us via one of the following options:
1) call Samsung Customer Support toll-free at 1-800-SAMSUNG.
2) reach us via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
3) Connect with us on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Again, I am very sorry for the inconveniences you have had, and hope that we will hear from you soon.
-Samsung Ambassador
- Cons mentioned:Volume
not enough volume
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was my second one of these. The first one didn't have enough volume to hear well enough. I exchanged it for another one, which was no better than the first. I am getting better volume from the TV itself, so I disconnected it and am currently not using it.
No, I would not recommend this to a friend Not Impressed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound bar doesn't reproduce any sort of surround effect in our living room. (Could be the high ceiling, but regardless, it's unimpressive.) Not user-friendly, very basic (limited) documentation from Samsung. Will likely return this product.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Thank you for purchasing the Samsung HW-K850 Channel Soundbar with Dolby Atmos Technology. I am sorry to hear that you did not experience the full potential of this system when playing non-Atmos content.
When the soundbar detects a Dolby Atmos audio stream, it goes into a preset mode to automatically select various settings to optimize the sound for Dolby Atmos.
When the content is non-Atmos, the rear speakers may appear disengaged because the Soundbar may be in stereo mode (no surround effect).
You can also try the below to improve rear speaker performance:
1) Connect the Soundbar to a network and upgrade the Soundbar to the latest firmware version.
2) Check that Surround Mode is set to ON.
3) Different effect modes (Standard > Music > Clear voice > Sports > Movie > Night mode) affect the levels of the surround speakers. Try a different effect to compensate for the source and room acoustics.
4) Try toggling the DRC feature. Dynamic Range Control is a feature that affects the volume levels on Dolby Digital sources.
5) Depending on the mode, the level of each speaker (including the Surround speakers) can be controlled individually.
For further assistance, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
-Samsung Ambassador
Sound not as Loud as expected
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When I tested the sound at my local Bestbuy store, the sound was loud and clear. So when I brought it home and hooked it up, the sound was not up to par. After a couple of weeks, the Arc source was non existent and I couldn't get it to come back. So I returned it.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Txnatedog5,
Thank you for your review of this Samsung HW-K850 ATMOS Soundbar System
I am sorry to hear that it did not work out for you.
Your feedback about the sound performance and Arc function is very important to us and will be shared with our product team.
Should you ever decide to give Samsung audio products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support toll-free at 1-800-SAMSUNG or via LiveChat or email. Please copy-paste this link into your browser: https://www.samsung.com/us/support/#contact_us_for_support
We are likewise reachable via Facebook messenger at: http://m.me/samsungsupport, or via Twitter at https://twitter.com/messages/compose?recipient_id=18768513
Again, thank you for taking the time to share your experience and provide us with information that helps improve our products and service. We hope to regain you as a customer in the near future.
-Samsung Ambassador
- Pros mentioned:Sound quality
Soundbar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Has a great sound but Ben having problems linking the subwoofer
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Latin:
Thank you for purchasing this Samsung Soundbar. I am sorry to hear that you are experiencing issues.
To better assist you with step-by-step troubleshooting, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
Good but not great sound.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We are somewhat disappointed with the sound from this Soundbar. We hardly hear any base.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Thomas,
Thank you for your review of this Samsung HW-K850 Soundbar System.
I am sorry to hear that you are completely satisfied with its bass performance.
Please give us the opportunity to assist you with sound adjustments by calling Samsung Customer Support toll-free at 1-800-SAMSUNG.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
Or find us on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Again, thank you for taking the time to share your experience. We hope to hear from you soon.
-Samsung Ambassador