Customer Ratings & Reviews
- Model:
- HW-K850/ZA
- SKU:
- 5284300
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers commend the 3.1.2-Channel Soundbar for its exceptional sound quality, particularly praising the immersive experience of Dolby Atmos. They also appreciate the easy setup process. However, some customers express concerns about the soundbar's connectivity stability, volume level, and compatibility issues with certain devices.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Price
No as expected
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was disappointed once the sound bar was hooked up to the television. Television was great. The soundbar sounding nothing like it did in the store. For the price of the soundbar, expected much more.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .BIG6E:
Thank you for purchasing this Samsung K850. I am sorry to hear that you are experiencing issues with sound quality.
To better assist you with step-by-step troubleshooting for possible setup issues, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
A common misunderstanding is that customers are not placing the soundbar with the SAMSUNG logo facing up towards the ceiling. If you position the soundbar with the logo facing up, you will see the display/status panel and the speakers will be facing outward. (Refer to product photos on BestBuy.com and zoom in on the photos) If you have incorrectly placed the soundbar with the display side down and the SAMSUNG logo perpendicular to the floor, you will experience muffled or low quality sound because the unit will be resting on the speakers.
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
Very hard to setup, and app is not very good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had tried to setup myself but had many issues, when back to store to have the Geek Squad do my setup. The Geek Squad was great but it took them 2.5 hours to setup soundbar and speakers. Still had issues after setup so I returned the soundbar and R1 speakers Best Buy was great the whole time with working with me.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Thank you for your review of this Samsung Soundbar System
I am sorry to hear that you were not completely satisfied with it. Your overall customer experience feedback is important to us and we will document your concerns.
Should you ever decide to give Samsung audio products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support toll-free at 1-800-SAMSUNG or via LiveChat or email.
Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
Return sound bar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We end up returning it cause the Geek squad recommended surround sound
No, I would not recommend this to a friendDoes'nt work on TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought the sound bar because of demo in the store. When I got it and hooked it up, it only worked with Pandora, but not the TV. Went back to store and spoke to sales rep. He said he would call Samsung and find out exactly why it won't work with my Sony TV. Never heard back from him. Disappointed to say the least
No, I would not recommend this to a friendnope
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't live up to expectations... Samsung please do better
No, I would not recommend this to a friendNot Happy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I received this item shipped and out of the box the Sub would not pair with the soundbar. Best buy techs only answer was to send it back for repair.Not the answer I was looking for. Returned it and went with my first instinct and that was buy a Sonos Sounbbar and Sub.. I bit more expensive ...but worth it!
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .VT802:
Thank you for your review of this Samsung product.
I am sorry to hear that you had issues with this model and have returned it.
Should you ever decide to give Samsung products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support toll-free at 1-800-SAMSUNG or via LiveChat or email.
Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Not too goo
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds a lot better & different in the store than it did at home.
No, I would not recommend this to a friend- Cons mentioned:Price
Not ready for primetime
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Save your money! This product will surely disappoint you. The sound is not that great for the price you pay! Never could get it to work as advertised it sounds great in the store because it’s in demo mode. Save your money!
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Geeman51,
.
I am sorry to hear that you were not completely satisfied with the HW-K850 sound performance.
Our customer care representatives are always here to help with sound setting adjustment to make your audio experience more tailored to your home entertainment environment.
Simply give us a call at 1-800-SAMSUNG, or reach us via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable by Facebook Messenger at: http://m.me/samsungsupport .
Or simply tweet us at https://twitter.com/messages/compose?recipient_id=18768513
Again, thank you for taking the time to share your experience. We hope to hear from you soon.
-Samsung Ambassador
Small room
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Only buy this for a very small room not a big room at all
I would recommend this to a friendBrand response from MrSamsung
Posted .Thank you for purchasing this Samsung Soundbar System. Your user feedback is also important to us and will be shared with our product team.
Should you need assistance with features or usage, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
Samsung Sound Bar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Limited volume. Disappointed. Will look into this.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Thank you for purchasing the Samsung HW-K850 Channel Soundbar with Dolby Atmos Technology. I am sorry to hear that you did not experience the full potential of this system.
When the soundbar detects a Dolby Atmos audio stream, it goes into a preset mode to automatically select various settings to optimize the sound for Dolby Atmos.
When the content is non-Atmos, the rear speakers may appear disengaged because the Soundbar may be in stereo mode (no surround effect).
You can try the below to improve rear speaker performance:
1) Connect the Soundbar to a network and upgrade the Soundbar to the latest firmware version.
2) Check that Surround Mode is set to ON.
3) Different effect modes (Standard > Music > Clear voice > Sports > Movie > Night mode) affect the levels of the surround speakers. Try a different effect to compensate for the source and room acoustics.
4) Try toggling the DRC feature. Dynamic Range Control is a feature that affects the volume levels on Dolby Digital sources.
5) Depending on the mode, the level of each speaker (including the Surround speakers) can be controlled individually.
I hope this helps to optimize your sound experience.
For further assistance, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Again, thank you for taking the time to share your experience and provide us with information that helps improve our products and service.
-Samsung Ambassador
Works good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My friends are really happy with it so no complaints
I would recommend this to a friendBrand response from MrSamsung
Posted .Babba
Thank you for purchasing this Samsung HW-K850 Sound Bar System.
I am glad that you are happy with the experience.
Should you need assistance with features or usage, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
So good I upgraded to the 950
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After two Sony htnt5s and two beyond terrible experiences I gave up on Sony. I let the salesmen the local Bob rep talk me into the Sammy hw k850 and two r1s for surround. Loved it enough to trade up to the 950 two days later
I would recommend this to a friendBrand response from MrSamsung
Posted .Bobav:
Thank you for purchasing this Samsung Audio product. I am glad that you are happy with the experience.
Should you need assistance with features or usage, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
Regret
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really regret this purchase. Bought it to go with a Samsung TV and liked the idea of a unified system, however, set up was a pain, sound was not great and in the end replaced it with something else
No, I would not recommend this to a friend- Pros mentioned:Easy setup, Sound quality
Very Good Sounding Soundbar
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am pretty picky when it comes to home theater equipment, I purchased 2 other sound bars previous to this one and had to return both of them. I am not willing to compromise on my TV sound. I was using a pioneer elite receiver along with 4 Boston CR77 speakers and it sounded very very good, but with getting a larger screen I was no longer able to keep the existing audio setup given my space. I currently have a Sony X850D-55, I purchased it with a sony soundbar that was $450. I was not impressed with the sound at all, so I took it back. I asked the rep at the the desk what he thought the best sounding bar they had was (noting that price was not a concern). He pointed out a $550 Polk soundbar, I took it home and had such a hard time setting it up, when I got everything arranged correctly the soundbar sounded very bad and in some cases speech in tv shows was not working. So I returned the sound bar. I then realized that it seemed like each person who worked at my local bestbuy was assigned to each of the major brands. So when I was asking around, one guy pointed out the polk soundbars, another gentleman said that the Sony soundbars are the best, another worker pointed out the Sonos system to be the absolute best system, and another person said that Samsung soundbars were the best ones that they had. So I was extremely frustrated, and kinda mad. All of these people had told me that their bar was the best, and all I wanted was someone who wouldn't try to sell me something. I wanted someone to tell me 'This is expensive and I wouldn't personally purchase it, but it is honestly the best bar we have.". I spent a week or so researching and trying to find something that would work for me, I went back to my local bestbuy to get another opinion. I spoke to another Samsung representative, who is a friends brother and told me, 'If you want the best, the K850/K950 is the way to go. It sounds good, supports the atmos standard, and its build quality is among the best. The definitive W studio is just as good and is around the same price point. You can look for months for the best of the best, but personally I think this one is the best.'. Finally, someone who answered my simple question of 'What soundbar do I want in my house?' The second I heard the Atmos Demo in the store, I knew that I needed to take it home with me. The sound quality is amazing, the setup is very simplistic, and no one will be disappointed with this purchase. I needed to have the full Atmos experience so I purchased the bar with a Samsung K8500 UHD Bluray player. They pair perfectly together, It took some time to get everything setup correctly to enable atrmos playback. You have to change the digital audio output settings to uncompressed and not PCM or any of the other presets. At this point I discovered that my HDMI 1 port on my soundbar is broken and does not work, which honestly isn't an issue unless I get multiple atmos sources in the future. I believe that you can only enable atmos on this sound bar through HDMI and not through toslink digital. I absolutely love the soundbar and personally think its worth every cent. The soundbar is a little bit on the larger side so I had to have a TV stand custom made in order to put the TV higher than the sound bar. The soundbar was actually blocking the bottom of the TV and made the remote not work. Would most definitely recommend to anyone who is looking for unparalleled sound experience that cannot or does not want a full home theater setup.
I would recommend this to a friend - Cons mentioned:Compatibility
By far the worst product I have owned
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don't buy it. I got mine and haven't gotten it to work with my Samsung TV and Xbox One X since I have had it. Look at another brand.
No, I would not recommend this to a friendBrand response from Samsung
Posted .ComputerTech,
Thank you for purchasing this Samsung HW-K850 Soundbar with Dolby Atmos. I am sorry to hear that you are experiencing issues connecting it with your Samsung TV and Xbox One X.
Please give us the opportunity to assist you by contacting Samsung Customer Support via one of the following options:
1) Toll-free calling: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Again, I am very sorry for the inconveniences you have had, and hope to hear from you soon.
-Samsung Solutions
Over priced for the quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Overall the sound quality wasn't terrible. Spend the extra money and purchase the sonos . The sub sounds like it's not even on
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Chris:
Thank you for your review of this Samsung product.
Your experience and feedback are important to us and we will share your thoughts with our product team.
Should you need assistance or have questions, please reach out to Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Didn't install it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the equipment and got geek squad to give me a time when thy could set it up.i went back to the store to buy a couple more speakers and checked with geek squad representative they had no record of the time they had set up for the install. I got my money back from them and returned all equipment I had purchased. Geek squad cost Best Buy a $ 1500 sale. Probably won't buy from Best Buy again!
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Thank you for your review on this Samsung Soundbar System
I am sorry you were not satisfied with your experience. Your overall feedback is important to us and we will document your concerns.
If you ever need assistance with the Soundbar itself, please reach out to Samsung Customer Support at 1-800-SAMSUNG
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
- Cons mentioned:Compatibility
Expensive
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We have a Samsung tv and this system was not compatible with our smart tv.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Beautiful:
Thank you for purchasing this Samsung product. I am sorry to hear that this soundbar is not compatible with your TV.
To better assist you with checking what models would better fit your TV, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
Ok soundbar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound bar doesn't sound the same at home as it does in the store. Others sound better. Had to return it.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .RoseD
Thank you for your review of this Samsung K850 Soundbar System
I am sorry to hear that you were not completely satisfied with it.
Your feedback is very important to us and will be shared with our product team for future improvement.
Should you ever decide to give Samsung audio products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support toll-free at 1-800-SAMSUNG or via LiveChat or email.
Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
Overall disappointment
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was looking at the Bose unit and the Best Buy rep talked me in to the Samsung. Not user friendly and not what he hyped it to be.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dgc74:
I am very sorry that this Soundbar with Dolby Atmos has not lived up to your expectations and that you find it is not user friendy.
Please reach out to us so we can better understand your usage scenario and answer any questions or concerns you may have.
You can reach us via any of the below options:
1) Phone: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
We hope to hear from you.
- Samsung Solutions