Customer Ratings & Reviews

Name: Samsung - 3.1.2-Channel Soundbar with Wireless Subwoofer and Dolby Atmos® technology - Black
Brand: Samsung
SKU: 5284300
Price: 299.99 USD
Rating: 4.2 (860 reviews)

Samsung - 3.1.2-Channel Soundbar with Wireless Subwoofer and Dolby Atmos® technology - Black

Model:: HW-K850/ZA; |
SKU:: 5284300

User rating, 4.2 out of 5 stars with 860 reviews.

Highly rated by customers for:

Customer reviews

Value
Rating 4.1 out of 5 stars
Quality
Rating 4.2 out of 5 stars
Ease of Use
Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

83%would recommend to a friend

Customers are saying

Customers commend the 3.1.2-Channel Soundbar for its exceptional sound quality, particularly praising the immersive experience of Dolby Atmos. They also appreciate the easy setup process. However, some customers express concerns about the soundbar's connectivity stability, volume level, and compatibility issues with certain devices.

This summary was generated by AI based on customer reviews.

Show only Verified Purchases

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.

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Page 41 Showing 801-820 of 860 reviews

Rated 2 out of 5 stars
Good sound in store, Different at home.
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Posted 9 years ago.
This reviewer received promo considerations or sweepstakes entry for writing a review.
ATMOS content is scarce so sound quality is limited
No, I would not recommend this to a friend
- Brand response from MrSamsung
  Posted 4 years ago.
  Kevina:
  
  Thank you for purchasing this Samsung product. I am sorry to hear that you are not completely happy with sound quality.
  
  Please know that several factors could affect sound quality and we therefore encourage you to contact Samsung Customer Support.
  
  Your source content will definitely affect output quality. In addition, a common misunderstanding and cause of mediocre sound is that customers are not placing the soundbar with the SAMSUNG logo facing up towards the ceiling. If you position the soundbar with the logo facing up, you will see the display/status panel and the speakers will be facing outward. (Refer to product photos on BestBuy.com and zoom in on the photos) If you have incorrectly placed the soundbar with the display side down and the SAMSUNG logo perpendicular to the floor, you will experience muffled or low quality sound because the unit will be resting on the speakers.
  
  To better assist you with step-by-step troubleshooting or warranty service, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
  
  You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
  
  We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
  
  Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
Rated 1 out of 5 stars
ARC stop working.
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Posted 7 years ago.
This reviewer received promo considerations or sweepstakes entry for writing a review.
With this price point we expect quality on hardware and software too. But this soundbar doesn’t give you what you paid for. ARC features stop working. It’s unacceptable. Atmos works but you feel Little effect because of 3.1.2 (front) channel. If you are looking a good simple Surround system, you better look something else. I’m back to Sonos.
No, I would not recommend this to a friend
- Brand response from MrSamsung
  Posted 4 years ago.
  Podebrady,
  
  Thank you for purchasing the Samsung HW-K850 Soundbar System. I am sorry to hear that you were not completely satisfied with the user experience.
  
  Please know that the request for Dolby Atmos through ARC is not related to the Soundbar, but to the source device. Please make sure your TV can pass through Dolby Atmos signals to the Soundbar.
  
  Alternatively, you can make your Soundbar play Dolby Atmos content by connecting a capable device -- such as a Samsung UHD Blu-ray player-- to the K950 via HDMI. When an Atmos soundtrack is played back from the source device, the Soundbar light will illuminate blue and display “Dolby ATMOS” on the Soundbar screen. Also please check the external device you are using as it may require additional steps to pass Dolby Atmos – for example, if using a Samsung UHD Blu-ray Player, the UHD Blu-ray Audio setting need to be changed to “Bitstream (Uncompressed)”.
  
  For further assistance with features or usage, and to better diagnose static noise, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
  
  You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
  
  We can also be reached on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
  
  Again, thank you for taking the time to share your experience.
  
  -Samsung Ambassador
Rated 2 out of 5 stars
Didnt like
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Posted 7 years ago.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I think it sounds better at the store . best buy charges 129.00 just to have someone come over to check if it connected right
No, I would not recommend this to a friend
- Brand response from MrSamsung
  Posted 4 years ago.
  Benflo69,
  
  Thank you for purchasing the Samsung HW-K850 Soundbar with Dolby Atmos Technology. I am sorry to hear that you did not experience the full potential of this system.
  
  Here are a few things you can try to improve the rear speaker performance:
  1) Connect the Soundbar to a network and upgrade the Soundbar to the latest firmware version.
  2) Check that Surround Mode is set to ON.
  3) Different effect modes (Standard > Music > Clear voice > Sports > Movie > Night mode) affect the levels of the surround speakers. Try a different effect to compensate for the source and room acoustics.
  4) Try toggling the DRC feature. Dynamic Range Control is a feature that affects the volume levels on Dolby Digital sources.
  5) Depending on the mode, the level of each speaker (including the Surround speakers) can be controlled individually.
  
  Our customer support representatives are always here to help with sound adjustment that best fit your preference. Simply give us a call at 1-800-SAMSUNG, or contact Samsung via LiveChat or email. Please insert this link into your browser: http://www.samsung.com/us/support/contact
  
  Connect with us via Facebook Messenger at: https://www.facebook.com/samsungsupport/app/158125230916392/
  
  Or tweet us at: https://twitter.com/messages/compose?recipient_id=18768513
  
  Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
  
  -Samsung Ambassador
Rated 1 out of 5 stars
Expected better from Samsung
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Posted 8 years ago.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Sounded great in the store. At home - not so much. The sound was not as rich as I expected. The mid-tones were missing. Found a better solution, which Best Buy was great about facilitating. No complaints in how everything was handled. Just wouldn't recommend the product even though the price for sound bar + sub was attractive.
No, I would not recommend this to a friend
- Brand response from MrSamsung
  Posted 4 years ago.
  Jeff
  
  Thank you for your review of this Samsung K850 Soundbar System
  
  I am sorry to hear that you were not completely satisfied with it.
  Your feedback is very important to us and will be shared with our product team for future improvement.
  
  Should you ever decide to give Samsung audio products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support toll-free at 1-800-SAMSUNG or via LiveChat or email.
  
  Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
  
  We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
  
  -Samsung Ambassador
Rated 2 out of 5 stars
hmmm?
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Posted 7 years ago.
This reviewer received promo considerations or sweepstakes entry for writing a review.
not the best samsung product ive ever bought, could have better sound quality and more options on the remote.
No, I would not recommend this to a friend
- Brand response from Samsung
  Posted 4 years ago.
  blah:
  
  I am very sorry to see that you are not happy with sound quality and remote with this Soundbar.
  
  Please give us the opportunity to assist you by contacting Samsung Customer Support via any of the following options:
  
  1) Phone: 1-800-SAMSUNG (ask for Soundbars)
  Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
  2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
  3) Facebook Messenger: https://www.facebook.com/samsungsupport
  4) Twitter: https://twitter.com/SamsungSupport
  5) The Samsung Home Theater & Home Audio Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/t5/Home-Theater-Home-Audio/bd-p/hometheaterhomeaudio
  
  Again, I am very sorry for the disappointment and hope that we will hear from you soon.
  
  - Samsung Solutions
Rated 2 out of 5 stars
Not as good as I thought
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Posted 9 years ago.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I had to have the geek squad come twice for problems with the sound bar. I do not believe it is worth the money
No, I would not recommend this to a friend
Rated 2 out of 5 stars
Ok speaker
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Posted 8 years ago.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I bought it in hopes of replacing the sourond sound but it doesn't pair up to the second speaker like it said
No, I would not recommend this to a friend
- Brand response from MrSamsung
  Posted 4 years ago.
  Jackie:
  
  Thank you for purchasing this Samsung Soundbar. I am sorry to hear that you are experiencing issues.
  
  To better assist you with your particular setup, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
  
  You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
  
  We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
  
  Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
Rated 2 out of 5 stars
The thing is inconsistent
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Posted 8 years ago.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This thing is great when it works. It constantly loses connection.
No, I would not recommend this to a friend
Rated 1 out of 5 stars
Best Buy messed this one up
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Posted 8 years ago.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This was an open box item and I was assured that everything would be included, but when I got home it was missing the remote, plug and manual. The box was taped with BEST BUY INSPECTED tape, but clearly it was not done. When I went to the store they were unhelpful. It was a fail.
I would recommend this to a friend
Pros mentioned:
Sound quality
Rated 1 out of 5 stars
Amazing
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Posted 7 years ago.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great sound quality and easy to set up. Love this.
I would recommend this to a friend
- Brand response from Samsung
  Posted 4 years ago.
  Cocam:
  
  I'm very glad to see that you are happy with the Samsung HW-K850 Soundbar with Dolby Atmos.. However, you have given this model a 1-star rating, which is the worst rating possible.
  
  If there is anything we can do to assist you and provide solutions to improve your experience to 5 stars, please contact Samsung Support via any of the below options:
  
  1) Toll-free calling: 1-800-SAMSUNG
  2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
  3) Facebook Messenger: http://m.me/samsungsupport
  4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
  
  Thank you for choosing Samsung.
  
  - Samsung Solutions
Rated 1 out of 5 stars
Horrible soundbar
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Posted 8 years ago.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This is the worst soundbar you can purchase. The sound quality is absolutely terrible. The Atmos technology is a Joke. Returned it and bought the bose sountouch 300. What a difference. A bit more expensive but totally worth it. Samsung sound bars are a joke.
No, I would not recommend this to a friend
- Brand response from MrSamsung
  Posted 4 years ago.
  Techie007:
  
  Thank you for purchasing the Samsung K850 Soundbar. I am sorry you were not happy with the sound quality of this model.
  
  A common misunderstanding is that customers are not placing the soundbar with the SAMSUNG logo facing up towards the ceiling. If you position the soundbar with the logo facing up, you will see the display/status panel and the speakers will be facing outward. (Refer to product photos on BestBuy.com and zoom in on the photos) If you have incorrectly placed the soundbar with the SAMSUNG logo facing you and therefore perpendicular to the floor, you will experience muffled or low quality sound because the unit will be resting on the speakers.
  
  If you ever decide to give Samsung soundbars another try and have questions or concerns, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
  
  You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
  
  We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
  
  Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
Rated 1 out of 5 stars
Not worth it.
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Posted 7 years ago.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Purchased the item as an open box and even at the reduced price the sound bar is not worth the money. Atmos is nice but ultimately you can not add surround speakers to this sound bar as none are compatible. No DTS and no Atmos over arc.
No, I would not recommend this to a friend
Rated 1 out of 5 stars
disappointing
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Posted 6 years ago. Owned for 9 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Got it home set it up and thought it was all gravy after that. Hadn't watched a movie till about 6 months later. Subwoofer did not sync with soundbar. Best Buy did make it right and swapped it out for a SONY.
No, I would not recommend this to a friend
Rated 1 out of 5 stars
NO true passthrough
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Posted 9 years ago.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Does not support any DTS, sound defaults to stereo if audio format is not supported. im not sure it is hdmi 2.0a, it supports 4Kp60 but everything else fails.
No, I would not recommend this to a friend
Rated 1 out of 5 stars
Junk
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Posted 6 years ago. Owned for 1.5 years when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Receiver stopped working and continually runs a “self check”. Samsung has no warranty on their products and I will never buy their products again. Total junk!
No, I would not recommend this to a friend
Rated 1 out of 5 stars
No good sound bar
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Posted 8 years ago.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I was excited about but the product din't work and take to the store and they say nothing they can do so I retorted all so I din't like at all.
No, I would not recommend this to a friend
- Brand response from MrSamsung
  Posted 4 years ago.
  Thank you for your review on this Samsung Soundbar System. I am sorry you were not satisfied with your it. Your overall customer experience feedback is important to us and we will document your concerns.
  
  Should you ever decide to give Samsung audio products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support toll-free at 1-800-SAMSUNG or via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
  
  We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
  
  -Samsung Ambassador.
Rated 1 out of 5 stars
Disappointing Sound
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Posted 8 years ago.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Very disappointed, once the sound bar was hooked up the quality was nothing like demo heard in the store. Product exchanged for LG brand.
No, I would not recommend this to a friend
- Brand response from MrSamsung
  Posted 4 years ago.
  Gocubs,
  
  Thank you for your review of this Samsung HW-K850 Soundbar System
  
  I am sorry to hear that you were not completely satisfied with it.
  Your feedback is very important to us and will be shared with our product team for future improvement.
  
  Should you ever decide to give Samsung audio products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support toll-free at 1-800-SAMSUNG or via LiveChat or email.
  
  Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
  
  We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
  
  -Samsung Ambassador
Rated 1 out of 5 stars
Annoying
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Posted 6 years ago.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The sound quality of this unit is very poor. Music sound is also terrible. And, the sub woofer makes an annoying sound, even with the bass set as low as possible.
No, I would not recommend this to a friend
Rated 1 out of 5 stars
Poor Design
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Posted 7 years ago.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Does not work well for R360 rear speakers. Requires app on phone to pair. Disconnects without reason. I returned shortly after purchase and got the big brother k950
No, I would not recommend this to a friend
- Brand response from Samsung
  Posted 4 years ago.
  tboguejr:
  
  Thank you for being a Samsung customer. I am glad to see that the HW-K950 Soundbar is working out well for you..and apologize that you had issues with the R360 model.
  
  If you should ever have questions, concerns, or need assistance, please reach out to Samsung Customer Support via any of the below options:
  
  1) Phone: 1-800-SAMSUNG
  2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
  3) Facebook Messenger: http://m.me/samsungsupport
  4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
  
  Thanks for choosing Samsung. We appreciate your feedback.
  
  - Samsung Solutions
Rated 1 out of 5 stars
Junk
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Posted 7 years ago.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This sound bar is confusing the boom say push and hold the subwoofer button to change the volume of the sub that's not true and the actual volume button didn't work either
No, I would not recommend this to a friend
- Brand response from MrSamsung
  Posted 4 years ago.
  Bomber,
  
  Thank you for your review of the Samsung HW-K850 ATMOS Audio Soundbar. I am sorry to hear that you are experiencing issue with the control function.
  
  Please know that the HW-K850 has a dedicated Subwoofer level control on your remote.
  Here is the link to the K850 eManual; you can find the remote diagram and detailed information on volume control on page 11-12:
  http://downloadcenter.samsung.com/content/UM/201703/20170320124510111/HW-K850_ZA_161228.pdf
  
  I hope this helps to resolve the issues. For further assistance, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
  
  You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
  
  We are likewise reachable via Facebook Messenger at: https://www.facebook.com/samsungsupport/app/158125230916392/
  
  Or find us on Twitter at: https://twitter.com/messages/compose?recipient_id=18768513
  
  Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
  
  -Samsung Ambassador

Showing 801-820 of 860 reviews

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Customer Ratings & Reviews

Samsung - 3.1.2-Channel Soundbar with Wireless Subwoofer and Dolby Atmos® technology - Black

Customer reviews

Rating Filter

Rating by feature

Pros mentioned filter

Cons mentioned filter

Customers are saying

Good sound in store, Different at home.

Brand response from MrSamsung

ARC stop working.

Brand response from MrSamsung

Didnt like

Brand response from MrSamsung

Expected better from Samsung

Brand response from MrSamsung

hmmm?

Brand response from Samsung

Not as good as I thought

Ok speaker

Brand response from MrSamsung

The thing is inconsistent

Best Buy messed this one up

Amazing

Brand response from Samsung

Horrible soundbar

Brand response from MrSamsung

Not worth it.

disappointing

NO true passthrough

Junk

No good sound bar

Brand response from MrSamsung

Disappointing Sound

Brand response from MrSamsung

Annoying

Poor Design

Brand response from Samsung

Junk

Brand response from MrSamsung