Customer Ratings & Reviews
- Model:
- HW-Q700A/ZA
- SKU:
- 6454216
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers are impressed with the soundbar's sound quality, describing it as amazing and praising its bass. They also appreciate the easy setup process and the inclusion of Dolby Atmos. While some users have experienced connectivity issues, the overall sentiment is positive, with many customers praising the soundbar's price-to-performance ratio.
This summary was generated by AI based on customer reviews.
Awesome Soundbar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this soundbar due to Samsung integration and Sony Atmos. Both are spectacular. The soundbar intergrates seamlessly with my Samsung TV. The sound is crazy. The bass will shake your house. I could not be happier.
I would recommend this to a friendA good addition to my entertainment experience
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super easy to install and sounds great. My purpose for buying this is to have a clear audio when watching tv and it delivers very well. It is a well designed product and looks and sounds great. Price is also within my budget.
I would recommend this to a friendAwesome upgrade
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Phenomenal! I love this system. I got it specifically to play nice with my Samsung tv. Again, CEC is annoying sometimes ARC doesn’t always work and you have to reset things every now and then. But that’s CEC and ARCs fault, not the system.
I would recommend this to a friend- Pros mentioned:Sound quality
Sound and picture NOT timed together.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good new? Sound is great. Bad news? The TV and sound bar, although installed together, offer about a half second disparity between the screen and the actual sound. Need Geek Squad to fix ASAP!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi MarkF!
Thank you for purchasing the HW-Q700A soundbar and for your review. We value your feedback regarding the sound synchronization issue you are experiencing.
If the video on the TV and audio from the soundbar are not synchronized, press the SOUND CONTROL button on the soundbar remote, until you see AUDIO SYNC on the display. You can then set the audio delay between 0~300 milliseconds by using the Up/Down buttons.
You can also try the below to minimize the delay:
1) Connect the source directly to the Soundbar’s HDMI input, then connect the Soundbar to the HDMI ARC input on the TV.
2) On the TV, set the Sound Delay level to 0. Home > Settings > Sound > Expert Settings > Digital Output Audio Delay: “0”
3) Change the audio format to PCM on both the source device and the TV.
For additional troubleshooting steps, please refer to this online guide:
https://www.samsung.com/us/support/troubleshooting/TSG01110022/
Should you ever have questions or need help, please call us at:
1-800-SAMSUNG (ask for Soundbars), available 8AM -12AM EST (Mon-Fri), 9AM – 6PM EST (Sat). Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
- Cons mentioned:Connectivity
Okay, but needs connectivity updates
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall, not a bad system. Took away two stars due to the fact that it doesn't connect to a dual-band mesh router system. Seriously a huge flaw in this day and age.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Shamwow,
Thank you for sharing your review of the Q700A Soundbar. We value your feedback and will share it with our teams.
If there is anything we can do to improve your enjoyment such as helping to optimize settings for your specific sound scenario, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for Soundbars), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
5) Contact Us
~ Samsung Solutions
Soundbar difference
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've actually never owned a sound-bar with a tv, so I gave it a try on 2 TVs. It really makes a difference and certainly adds to the overall experience. I purchased as part of bundle, so I thought with those discounts, it was worth it.
I would recommend this to a friendSolid Set
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a outstanding soundbar (when paired with a Samsung TV). It is a solid setup without satellite rear speakers (which you can add). Use the eARC capabilities to make good use of all of its features.
I would recommend this to a friendFantastic value
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great value for the price - I added the rear channel wireless speakers for the true atmos setup and it's been great. gets quite loud, but I use it in a spare bedroom I've converted into a gaming den, so haven't tried maxing it out.
I would recommend this to a friend- Cons mentioned:Connectivity
Good but not great
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Okay, works well but could be better. I had higher expectations. Sometimes disconnects from TV and it's hard to get connected again. Old sound bar didn’t do that
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Quzz,
Thank you for your review of this Samsung HW-Q700A Soundbar System. We appreciate your feedback regarding experienced connection issues. If available, we recommend using the HDMI connection to your TV.
Connecting your soundbar to a TV through HDMI will provide the best audio and user experience, often eliminating any connection or delay issues you may be experiencing. There are 2 ways to connect your soundbar with HDMI: you can connect a device to your soundbar (like a Blu-ray player) and then connect the soundbar to the TV, or you can use HDMI ARC. The first method will give you the best possible sound from external devices you regularly use. ARC is the way to go if you want great sound from streaming apps on your TV and a soundbar.
If connected via Bluetooth to the TV and the soundbar is dropping out intermittently there are a few things to check before performing any troubleshooting:
1) The maximum wireless signal transmission distance is about 33 ft.
2) If there is a device that uses the same wireless frequency near the Soundbar, interference may cause some sound interruption.
4) Check all the sources on the soundbar. If the audio is dropping while watching TV it could be an issue with the broadcast.
5) Also, please be sure you have the latest firmware update. You can update your firmware by using a USB device. You can find the update on the product page of your HW-Q700A on the Samsung website.
If the issue persists, please contact us at 1-800-SAMSUNG (ask for Soundbars), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
5) Contact Us
~ Samsung Solutions
Disappointing soundbar! I returned mine.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Despite all of the reviews and positive write-ups, the Samsung HW-Q700A just doesn't live up to the hype. I'll start with the positives: the build quality and overall fit and finish are great. The soundbar looks and feels solid and has a nice overall appearance. The subwoofer's appearance is a little underwhelming but it does perform well for its size. Now, for where this really falls short: the tuning is really inadequate. It's tuned more like a traditional home theater where the subwoofer is only intended to carry the LFE while the front and center carry the mids through the highs. The problem with this is that the soundbar is incapable of carrying midbass and struggles with any of the lower frequencies. The result is that you're left with a significant gap between the sub and soundbar. There's a distinct loss of the lower midrange and the overall sound just feels hollow. This is particularly noticeable in the dialogue, especially with any deeper voice as well as any of the boomer special effects. For the price, I expected more. Ultimately I returned this and went with the JBL 5.1 soundbar with a 10" subwoofer. For $200 less at regular price, the JBL blows the Samsung away! Sure, it doesn't have a built-in voice assistance, but if that's important, I'd suggest getting an Amazon Fire TV or even an Echo Dot and let the soundbars stay in their lane. Samsung still has a long way to go to catch up to the better audio brands. Unless you're just looking for better integration with your Samsung TV, I'd highly recommend looking at something else.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Techhie!
Thank you for your review of the Samsung HW-Q700A Soundbar System. We appreciate you sharing your experience with us.
It is our customers’ concerns and opinions that drive our continuous efforts towards delivering world-class service and products. Your feedback is very important to us and will be shared with our product team.
Please know that should you ever need assistance with settings or adjustments with a future Samsung purchase to optimize your sound experience, Samsung Customer Support is here to help. Contact us at: 1-800-SAMSUNG (ask for Soundbars), available 8AM -12AM EST (Mon-Fri), 9AM – 6PM EST (Sat). Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals, Software, & Warranty Info
We hope to regain you as a customer in the future.
~ Samsung Solutions
Extremely disappointing on the time to receive
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I did not have a good time with this purchase. I ordered it 4-28-22 and it took until 5-20-22 to receive my purchase. Many different complications and it should not have taken 3 weeks to receive
I would recommend this to a friendAtmos at an amazing price
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm coming from a Klipsch Soundbar and this thing blows it out of the water! The Atmos sound is mindblowing. Make sure you get the proper HDMI cable to get Atmos. It does not work with any other cables.
I would recommend this to a friend- Pros mentioned:Sound quality
Subwoofer connectivity
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds great but the subwoofer constantly drops sound and even with updates and tech support it continues to drop sound for approx10 secs randomly
I would recommend this to a friendBrand response from Samsung
Posted .Hi Lejait,
I am very sorry to hear that you are experiencing difficulties with the connection of the wireless subwoofer, and that the troubleshooting steps you have attempted did not resolve the issue.
Please know, the maximum transmission distance of the main unit’s wireless signal is about 32.8 ft. but may vary depending on your operating environment. If a steel-concrete or metallic wall is between the main unit and the wireless subwoofer, the system may not operate at all because the wireless signal cannot penetrate metal.
Your issue may be caused by wireless interference. When there is a wireless device near the Soundbar, the wireless connection between the Subwoofer and Surround Speaker could become unstable. This will affect the quality of audio output.
For optimal listening performance, make sure that the area around the wireless subwoofer and the Wireless Receiver Module is clear of any obstructions.
If your issue persists, please contact Samsung Customer Support again so we can further troubleshoot the issue. You can reach us at 1-800-SAMSUNG (ask for Soundbars), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
5) Contact Us
~ Samsung Solutions
Outstanding soundbar
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Soundbar pairs perfectly with my Samsung Q series TV. It automatically turns on and fits the allotted space under my 55 inch TV perfectly. I am extremely happy with the sound bar have no regrets!
I would recommend this to a friendGabriel and The Geek Squad
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Gabriel the salesperson is the best!!!Answered our questions.made suggestions and we made the perfect purchase of a home theatre system.Geek Squad installers were the best!!!They deserve 10 stars
I would recommend this to a friendNeeds work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Manual was not very forthcoming with instructions Once set up, the sound was nice and loud though Since this can be hooked up to tv through earc i wish it had an OSD like a lot of receivers do
I would recommend this to a friend- Cons mentioned:Compatibility
The unit sounds great.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a very good purchase and the unit did sound good, but it was not right for me so I returned it. (it worked with my T.V but not with my projecter)
I would recommend this to a friendBrand response from Samsung
Posted .Hi bbrown5222,
Thank you for purchasing the Samsung HW-Q700A and for sharing your review. Your experience is very important to us and will be shared with our product team.
It is possible that your unit needed minor troubleshooting, a firmware update, or adjustments in settings.
Should you ever decide to give Samsung Soundbars another try and have questions or need assistance with settings, setup, or features, please know we are always here to help. Call us at 1-800-SAMSUNG (ask for Soundbars), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
We hope to regain you as a customer in the future.
~ Samsung Solutions
Amazing Service!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Michael did an outstanding job helping us with the soundbar. He went out of his way to help us. You are very lucky to have him work for you!! Keep up the work, Michael!!
I would recommend this to a friendiPads and tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Daniel and James are amazing. They took the time to answer absolutely every question we had. We love our purchase. Also, since working with these two amazing men we have come back for more items
I would recommend this to a friendSamsung soundbar A700
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best soundbar system for the money it can get loud deep bass great for everyday use movies sports TV shows I highly recommend this for anyone
I would recommend this to a friendBrand response from Samsung
Posted .Hi Michael1017369,
Thank you for purchasing the 2021 Samsung HW-Q700A Soundbar. I am happy to hear that you are enjoying the full experience of Dolby Atmos and DTS:X. Your soundbar’s Adaptive Sound feature optimizes sound based on each scene and lets you hear voices clearly at low volumes.
If you are considering the addition of rear speakers for a full surround experience, your model is compatible with the SWA-9500S Rear Speaker Kit.
Should you ever have any questions or concerns or need help with settings or features, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for Soundbars), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
Thank you for choosing Samsung Sound Devices!
~ Samsung Specialist