Customer Ratings & Reviews
- Model:
- HW-R650/ZA
- SKU:
- 6327857
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers are positive about the sound quality, easy setup, price, bass, and Bluetooth connectivity of the 3.1-Channel 340W Soundbar System with 6-1/2" Wireless Subwoofer. They appreciate the impressive sound quality, simple setup process, affordability, strong bass, and convenient Bluetooth connection. However, some customers have expressed concerns about the connectivity issues, limited volume, and size of the soundbar and subwoofer.
This summary was generated by AI based on customer reviews.
Not impressed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound volume capacity is not what it should be. I have to set it to 50% for watching a regular tv show...max for movies, and I still feel the sound isn't what it should be then. I've got it sent into the manufacturer for the 2nd time to try to resolve. I'm VERY disappointed.
No, I would not recommend this to a friendBrand response from Samsung
Posted .RhiannonMari:
Thank you for sharing your experience of the HW-R650 Soundbar. I am sorry to hear that you are not happy with the level of sound output.
It has come to our attention that some customers are positioning the soundbar incorrectly, resulting in low volume and sound quality. The soundbar should be placed with the SAMSUNG logo facing up towards the ceiling. If you position the soundbar with the logo facing up, you will see the display/status panel and the speakers will be facing outward. (Refer to product photos on Samsung.com and zoom in on the photos) If you have incorrectly placed the soundbar with the SAMSUNG logo perpendicular to the floor (facing you when you sit), you will experience muffled or low quality sound because the unit will be resting on the speakers.
I hope this helps to solve the sound issue. Should you need further assistance, please contact Samsung Customer Support and a representative will gladly help you.
1) Phone: 1-800-SAMSUNG (ask for Soundbars)
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/t5/Get-Help/ct-p/get-help
If you have not already done so, we invite you to register your new Samsung Soundbar at: https://www.samsung.com/us/support/register/
Samsung soundbar not great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My soundbar is not that great it keeps cutting out no sound.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Cool:
I am very sorry for the issues you have encountered with your HW-R650 soundbar. Please contact Samsung Customer Support so that we can better investigate your issue and assist you towards a resolution or replacement.
You can reach us via any of the below options:
1) Phone: 1-800-SAMSUNG (ask for Soundbars) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
The Samsung Home Theater & Home Audio Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/
If you have not already done so, we invite you to register your new Samsung Soundbar at: https://www.samsung.com/us/support/register/
Registering your product gives you access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates.
Samsung stands behind the quality and performance of every product we manufacture, and we back Samsung soundbars with a 1-year manufacturer's limited warranty, if purchased brand-new directly from Best Buy or any other authorized seller.
Again, I am very sorry for the inconveniences you have had and hope that we will hear from you soon.
- Samsung Solutions
I wouldn’t buy any Samsung products
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had a bad experience because my original sound bar quit working so I took it back to return it and exchange it they didn’t have it in stock anymore so I had to take a downgrade one that cost less money so I left a very unsatisfied
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hope:
Thank you for purchasing the Samsung HW-R650 Soundbar. I am sorry to hear that you are experienced issues with your soundbar and returned it for a different model.
Please know that your soundbar is backed by a limited 1-year manufacturer warranty if purchased from an authorized dealer. Should you experience any issues with your new soundbar, I encourage you to reach out to Samsung Customer Support for assistance:
1) Phone: 1-800-SAMSUNG
- Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://us.community.samsung.com
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
8 months in and the display stopped working.
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After eight months, the display started having some issues displaying numbers. 9 months in, and the display on it is completely dead. The sound is passable, but overall I wish I'd spent more on a better system.
No, I would not recommend this to a friendVolume
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased soundbar to pair with Samsung TV. Got everything set up and was enjoying a movie. Eventually, the volume would go down, then turn off. This kept repeating until I gave up and returned the unit to the store one day later.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Robi:
Thank you for your review of this Samsung HW-R650 Soundbar System. I am sorry to hear that it did not work out for you and have returned your unit.
Your feedback is very important to us and will be shared with our product team.
Should you ever decide to give Samsung audio products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support by any of the below options:
1) Phone: 1-800-SAMSUNG (ask for Soundbar) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
The Samsung Home Theater & Home Audio Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/
Again, thank you for taking the time to share your experience. We hope to regain you as a customer in the near future.
- Samsung Solutions
Would not recommend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The remote that came with it works when it wants to. When hooked up as bluetooth connection is frequently lost. I then went to HDMI and it worked great for a couple weeks. Now I have no sound at all. Will be returning.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Mandem615:
I am very sorry for the remote control and connection issues you have. Please know that this model is covered by a 1-year limited manufacturer's warranty, when purchased brand-new directly from an authorized seller like Best Buy.
So that we can better understand your issues and troubleshoot towards a solution, please contact us at:
1) Phone: 1-800-SAMSUNG
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your Samsung product at: https://us.community.samsung.com
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
We look forward to hearing from you.
Returned
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound bar may have been great. But, I had to returned open-box purchase because replacement remote, the only one you can use, is over $40. Made since to just buy a new one, soon.
No, I would not recommend this to a friendDidn't work for my tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don't have a Samsung tv so this soundbar didn't work with my tv. I think you have to have a Samsung tv for this soundbar to work right. So I had to return it, I wished it would have worked with my tv.
I would recommend this to a friendBrand response from Samsung
Posted .Breezy:
You do not need to have a Samsung TV for this soundbar to work.
Please contact Samsung Soundbar Support so that we can provided step-by-step setup instructions.
You can also refer to the HW-R650 User Manual, pages 10-13: http://downloadcenter.samsung.com/content/UM/201903/20190312112428032/HW-R650_ZA_FullManual_00_ENG_190211.pdf
You can reach Samsung Support via:
1) Phone: 1-800-SAMSUNG
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://us.community.samsung.com
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
You stole money from me and refused to fix it!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You never delivered this product. You said I would be credited for the price. Still waiting! You did not credit me for the delivery and installation that you never did. You stole my money.
No, I would not recommend this to a friendBrand response from Samsung
Posted .BestBuyIsTerrible:
Thank you for purchasing the Samsung HW-R650. I am sorry to see that you never received the product you ordered. I would recommend you contact Best Buy directly for assistance.
If you ever need help with product features, specs, or operation, please contact Samsung Soundbar Support via:
1) Phone: 1-800-SAMSUNG
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://us.community.samsung.com
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
If you like some bass, don't buy this!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I never would have bought this had the store had a display model that I could have heard first. Literally no bass. Unable to return because of store policy! Very unhappy customer!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dave:
Thank you for your review of this Samsung HW-Q60 Soundbar. I am very sorry that you are not completely happy with the bass performance.
There are two adjustments that can be made to maximize the potential of the included wireless subwoofer.
First is to increase the WOOFER level from the included remote control.
Second is to adjust the bass control: Press the Sound Control button (gear icon) on the remote control, then select BASS to increase the level.
Finally, for precise audio adjustments, you can use the 7-band frequency equalizer to optimize the sound for your room acoustics.
I hope these tips help to solve your issue.
If the issue persists, please contact us via any of the below options:
1) Phone: 1-800-SAMSUNG (ask for Soundbars)
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
The Samsung Home Theater & Home Audio Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/
If you have not already done so, we invite you to register your new Samsung Soundbar at: https://www.samsung.com/us/support/register/
Registering your product gives you access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates.
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
- Samsung Solutions
No Bass
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No bass. Was mislead about how awesome this product is. Movie dialogue is terrible, Netflix seems to be low volume too. But main thing is NO bass.
No, I would not recommend this to a friendDoes not work
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Arc not detected by tv sound bar does not work its been off for about 2 weeks i tried everything
No, I would not recommend this to a friendBrand response from Samsung
Posted .Eddie:
I am very sorry to see that you are having issues with ARC not working.
So that we can better understand your setup and troubleshoot this issue, please reach out to us at:
1) Phone: 1-800-SAMSUNG
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://us.community.samsung.com
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
Bad advertising
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Item not as described. No power cord, no subwoofer. Did not accept delivery, but site said that I did accept.
No, I would not recommend this to a friendNo good
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Makes so much background noise that one can not hear and understand the words being spoken. Wasted our money
No, I would not recommend this to a friendNot very good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Challenging to pair with the subwoofer. Sound quality not very good. Can’t raise the volume on the remote control.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Jaycee:
Thank you for purchasing the Samsung HW-R650. The issues you are experiencing sound like you may have positioned the soundbar incorrectly.
Please check that your soundbar is positioned with the SAMSUNG logo facing up towards the ceiling. We have found that some customers are incorrectly positioning the soundbar with the SAMSUNG logo perpendicular to the floor (facing you when you sit), resulting in poor connection, remote signal being blocked, and audio quality sounding muffled. Refer to product photos on Samsung.com and zoom in on the photos.
If you need further assistance, please know we are here to help. You can reach Samsung Support via:
1) Phone: 1-800-SAMSUNG
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://us.community.samsung.com
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
Samsung Products
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke in record time. Geek squad couldn't fix it. Don't waste your money on the Geek Squad team
No, I would not recommend this to a friendThink twice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It constantly shuts off By its self. And we have to reset which distracts from the program we were watching
No, I would not recommend this to a friendBrand response from Samsung
Posted .SummerFreeze:
I am very sorry to see that you are having issues with the soundbar turning itself off.
So that we can better understand and troubleshoot your issue in the context of your specific setup, please reach out to Samsung Support:
1) Phone: 1-800-SAMSUNG
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://us.community.samsung.com
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
This model is covered by a one-year limited manufacturer's warranty if purchased brand-new directly from an authorized seller.
We hope to hear from you.
Store purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never purchased this product in store or on line. Can’t remove from puchases
No, I would not recommend this to a friendKeeps turning off!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Will shut off constantly, had to return after two days so I wouldn't throw against the wall!
No, I would not recommend this to a friendWorked great for about a week
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Voice speaker blew out within a week of purchase. I’m taking it back to the store ASAP.
No, I would not recommend this to a friendBrand response from Samsung
Posted .ABGCONST:
Thank you for having purchased the Samsung HW-R650 Soundbar. I am very sorry to see that the unit is having issues.
This model is covered by a one-year limited manufacturer's warranty if purchased brand-new directly from an authorized seller.
So that we can better troubleshoot your issues or provide warranty support, please reach out to Samsung Support:
1) Phone: 1-800-SAMSUNG
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://us.community.samsung.com
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
We hope to hear from you.