Customer Ratings & Reviews
- Model:
- HW-R650/ZA
- SKU:
- 6327857
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers are positive about the sound quality, easy setup, price, bass, and Bluetooth connectivity of the 3.1-Channel 340W Soundbar System with 6-1/2" Wireless Subwoofer. They appreciate the impressive sound quality, simple setup process, affordability, strong bass, and convenient Bluetooth connection. However, some customers have expressed concerns about the connectivity issues, limited volume, and size of the soundbar and subwoofer.
This summary was generated by AI based on customer reviews.
The TV has better sound than this!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No good!! Just wasting you money in less your tv doesn't have speakers!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .SoutherMissi66:
Thank you for your review of this Samsung Soundbar System. I am sorry to hear that you were not happy with this model and have returned it.
Your feedback is very important to us and will be shared with our product team.
Should you ever decide to give Samsung audio products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support by any of the below options:
1) Phone: 1-800-SAMSUNG (ask for Soundbars)
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/t5/Get-Help/ct-p/get-help
Again, thank you for taking the time to share your experience. We hope to regain you as a customer in the near future.
Greatly disappointed!!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor sound quality! A shame, Samsung! Don’t waste your time!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Spectre555:
Thank you for purchasing the Samsung HW-R650 featuring Smart Sound technology that auto-detects what you are watching and adjusts settings for the best experience. I'm sorry to see that you are not not happy with performance.
You can try optimizing audio performance for your specific content by pressing the SOUND MODE button on your soundbar remote, and then selecting the desired sound effect by choosing STANDARD, SURROUND SOUND, GAME, or SMART.
You can also press the Sound Control button on the remote (looks like a gear) to adjust TREBLE and BASS.
Press and hold the Sound Control button for about 5 seconds to adjust the sound for each of seven frequency bands.
Using the WOOFER button on the remote, you can adjust the volume of the subwoofer between -6 to +6 by toggling the button up or down. To set the subwoofer volume level to 0, press the button down.
Also, please check that the soundbar is correctly positioned with the SAMSUNG logo facing up towards the ceiling. We have found that many customers are misplacing the soundbar with the SAMSUNG logo perpendicular to the floor (facing you when seated), with the unit resting on the speakers, resulting in muffled sound.
If you need further assistance, please know we are here to help. You can reach Samsung Support via:
1) Phone: 1-800-SAMSUNG
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://us.community.samsung.com
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
- Pros mentioned:Bass, Easy setup
Great sound bar and sub
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Went to and bought the samsung 2.1 290 watt and wiz weak so I returned and got the samsung 3.1 340 watt and man what a difference way better and can really feel the bass easy set up. And sound well I dont even have to turn it all the way up over all very satisfied will have to go back and get some rear speakers to connect with this just to add some rear level sound recommend 1000 %.
I would recommend this to a friend Sound
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Still using it till now with no issue with good Production
I would recommend this to a friend- Pros mentioned:Sound quality
Sound Bar
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is pretty good for the price. Biggest issues ive had are: The sound display is kinda hard to see, particularly if your seating is back a bit. The volume while controllable from the TV remote, does not allow you to hold it far large volume adjustments... You have to click the button multiple times to turn it back down after a quite show...
I would recommend this to a friend Amazing soundbar.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am still enjoying this since I bought it in 2020
I would recommend this to a friend- Pros mentioned:Bass
I wasn't ready
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wasn't ready for the power this thing puts out. This Polk soundbar is much louder than the Samsung I replaced. The bass is strong and the voices come across clear. The only thing I don't like is I lost some of my sound option because my Samsung TV isn't paired with the Samsung soundbar anymore.
I would recommend this to a friend - Pros mentioned:Sound quality
Stunning sound
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing love the quality of the sound! Will definitely recommend
I would recommend this to a friend Nice soundbar!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is exactly what I was looking for in a soundbar. I got this on sale and feel it’s a great value. The center speakers are what drew me to this model and it’s worth it.
I would recommend this to a friendI would definitely buy again
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great Bluetooth sound bar. You can add on to upgrade the sound. I would definitely buy again
I would recommend this to a friendSounds good. Subwoofer and bottom end lacking
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this and returned it. 3.1 sound is great for dialog but bottom end for this price point is seriously lacking. Tried setting up the sound with the remote and found negligible difference from highest to lowest setting. Exchanged it for the LG SL6Y and I am very satisfied with the choice. I am a big fan of Samsung products but this one was disappointing
No, I would not recommend this to a friendBrand response from Samsung
Posted .mrkato:
Thank you for your review on this Samsung HW-R650 Soundbar System
I am sorry you were not satisfied with your experience and have returned it. Your overall feedback is important to us and will be shared with our product team.
Should you ever decide to give Samsung audio products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support by any of the below options:
1) Phone: 1-800-SAMSUNG (ask for Soundbars)
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
The Samsung Home Theater & Home Audio Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/
We hope to regain you as a customer in the near future.
- Samsung Solutions
Nothing but trouble
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this soundbar August 2019 and hasn't worked except 2 weeks. Totally frustrsted. It has a popping noise then after about 1 week after it starts popping, the sound bar just stops working. I have taken it back to Geek Squad 2 times and called Ssmsung today. Going to have Samsung TRY to fix it. Best Buy will NOT replace or give my money back. I buy everything Samsung but disappointed with this product. This is probably a fluke problem but nevertheless a frustrating issue. I thought after buying the product and extended warranty, Best Buy would stand behind their product better. I was very wrong......
No, I would not recommend this to a friendBrand response from Samsung
Posted .Tina:
Thank you for bringing your concerns to our attention and contacting Samsung Service to assist with the issue.
Should you wish to check on your RMA at any time, please reach out to us via the below options:
1) Phone: 1-800-SAMSUNG
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
I do hope that you will soon be enjoying the full audio experience the HW-R650 has to offer.
Sound bar display stopped working
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound bar had pretty good sound, but sound bar LED display stopped working after setting it up for bluetooth. Tryed to reprogram but power on & remote stopped working and could not could not reprogram to optical or Bluetooth. So will be returning today.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Westly:
Thank you for purchasing this soundbar and sharing your review. I am very sorry to see that the display is no longer working and you have returned the unit.
Should you ever decide to give Samsung audio products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support by any of the below options:
1) Phone: 1-800-SAMSUNG (ask for Soundbars)
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/t5/Get-Help/ct-p/get-help
Again, thank you for taking the time to share your experience. We hope to regain you as a customer in the near future.
HW-R650/ZA sound bar and woofer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.i purchased this item on 7/9/19. the one is the store is really bassy. mine is not loud and bassy at all. there is no sound from the sub woofer at all. it sucks!
No, I would not recommend this to a friendBrand response from Samsung
Posted .veecey:
Thank you for your review of the Samsung HW-R650. I am very sorry that you were not able to achieve the same bass performance at home that you experienced in store.
There are two adjustments that can be made to maximize the potential of the included wireless subwoofer:
1) Using the WOOFER button on the remote, you can adjust the volume of the subwoofer between -6 to +6 by pressing the button up or down. To set the subwoofer volume level to 0, press the button
2) Or adjust the bass control by pressing the Sound Control button (gear icon) on the remote control, then select BASS to increase the level. You can adjust the volume between -6~+6 by using the Up/Down buttons.
For precise audio adjustments, you can use the 7-band frequency equalizer to optimize the sound for your room acoustics.
I hope these tips help to solve your issue. For further help, please contact us via any of the below options:
1) Phone: 1-800-SAMSUNG (ask for Soundbars)
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/t5/Get-Help/ct-p/get-help
If you have not already done so, we invite you to register your new Samsung Soundbar at: https://www.samsung.com/us/support/register/
Registering your product gives you access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates.
Dont buy this
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I already had a sony soundbar and subwoofer in my living room and it is amazing. It is now in my bedroom. So I thought I would try out this one because it has pretty decent reviews and it didnt sound too bad in the store. Got it home and it didnt sound like it did in the store at all! I took it back and got the sony HT-S350 it is $279 and it sounds 10x better. I know I will always stick with sony!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Allen:
I am very sorry to see that the sound quality at home was not the same as you heard in store.
Please know that it has come to our attention that some customers have been positioning the soundbar incorrectly, resulting in poor sound quality. The soundbar should be placed with the SAMSUNG logo facing up towards the ceiling. If you position the soundbar with the logo facing up, you will see the display/status panel and the speakers will be facing outward. (Refer to product photos on Samsung.com and zoom in on the photos) If you have incorrectly placed the soundbar with the SAMSUNG logo perpendicular to the floor (facing you when you sit), you will experience muffled or low quality sound because the unit will be resting on the speakers.
I hope this helps to explain why perhaps the sound in the store was different than what you experienced at home.
Should you ever decide to give Samsung Soundbars another try and have concerns or issues, please know we are always here to help. You can reach us at:
1) Phone: 1-800-SAMSUNG (ask for Soundbars)
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/t5/Get-Help/ct-p/get-help
Thanks for sharing your review.
No Bass
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This item is a piece of junk. No sound comes from the subwoofer even when it is connected. Online help? Forget about it. It seems Samsung has had subwoofer issues with past models dating back to 2015. The bar itself is decent but you'll get more bass from crickets than you will the soundbar subwoofer.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hcanes:
Thank you for your review of this Samsung HW-R650 Soundbar. I am very sorry that you are not completely happy with the audio performance of the subwoofer.
There are two adjustments that can be made to maximize the potential of the included wireless subwoofer. First, is to increase the WOOFER level from the included remote control. Second is to adjust the bass control: Press the Sound Control button (gear icon) on the remote control, then select BASS to increase the level.
Finally, for precise audio adjustments, you can use the 7-band frequency equalizer to optimize for your room acoustics.
I hope these tips help to solve your issue.
If the issue persists, please contact us via any of the below options:
1) Phone: 1-800-SAMSUNG (ask for Soundbars) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
The Samsung Home Theater & Home Audio Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
- Samsung Solutions
Don’t waste your time
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This Samsung is garbage. The kid working at the Best Buy talked us right into it. We took it home hooked it up and returned it the very next day for the JBL 3.1. It was more expensive but totally worth the extra money. This Samsung isn’t worth anything.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Beit:
I am very sorry that you were not happy with the HW-R650. I understand that you have returned the unit already, but Samsung would still greatly appreciate any specific details on your user experience. We invite you to please contact us via any of the below options:
1) Phone: 1-800-SAMSUNG (ask for Soundbars)
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
Your thoughts and opinions and will be shared with out internal teams.
SOUNDBAR DOES NOT WORK
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT RECOMMEND, BROKE AFTER 40 DAYS I HAD TO SEND IT OUT FOR REPAIR SAMSUNG WOULD NOT REPLACE IT. I CAN NOT RECOMMEND. WHO KNOWS HOW LON G IT WILL TAKE TO REPAIR. IF I COULD I WOULD RETURN AND BUY ANOTHER BRAND.
No, I would not recommend this to a friendBrand response from Samsung
Posted .ECII:
I am very sorry to see that you encountered an issue with your soundbar and repair was needed.
To check the status of your RMA, please reach out to Samsung Soundbar Support at:
1) Phone: 1-800-SAMSUNG (ask for Soundbars)
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport