Customer Ratings & Reviews
- Model:
- HW-M550/ZA
- |
- SKU:
- 5754514
Customer reviews
Rating 4.3 out of 5 stars with 2801 reviews
(2,801 customer reviews)Rating by feature
- Value4.3
Rating 4.3 out of 5 stars
- Quality4.4
Rating 4.4 out of 5 stars
- Ease of Use4.5
Rating 4.5 out of 5 stars
Customers are saying
Customers often highlight the soundbar system's impressive sound quality and easy setup process. Many users are pleased with the overall sound quality, describing it as "very good" and a "great sound system." The simple setup is also widely appreciated, with comments like "easy setup and great sound." However, some customers have concerns about the bass, volume, connectivity, remote control, and compatibility.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Quality Sound Bar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a good sounding bar that attaches to the TV easily with or without cables.
I would recommend this to a friendRated 5 out of 5 stars
Great Sound
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great system. Got this for a teenagers room and she lived it!
I would recommend this to a friendRated 1 out of 5 stars
Sound sucks and only (fully) compatible w 2017 TVs
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.got a little lengthy.. tl;dr at the bottom. Background: So i bought a Curved Samsung TV in 2015 and bought the curved (5.1 channel?) soundbar to go with it. Both products were amazing. Not a big audiophile and never owned a soundbar before that, but that thing made me a believer. The old soundbar had the Smart Connect feature which easily paired with the TV, one less wire, one less remote, things were great. Cut to almost 3 years later and the soundbar started crapping out. No clue why but it decided to take early retirement. I went to my local BB and told the guy what happened and said i wanted a mid-range soundbar from Samsung (despite the old one not really going the distance) because of the Smart Connect feature. He recommends this thing to me and i just take it and go. New Soundbar: Installation was easy enough but as I'm cycling thru the sources on the soundbar, i realize that there's no "TV" source option. I went to the manual and low and behold, the instructions state that the soundbar is only designed to be compatible with 2017 Samsung TV's and above. I mean I can still hook it up with D-IN Optical/HDMI/USB or whatever. But back in 2015 I didn't need a single wire besides the AC power to connect a Samsung TV with a Samsung Soundbar. So why, in the year of our lord two-thousand and eighteen, am I now relegated to setting this thing up like a pilgrim? Did the money grabbers purposely make these things not backwards compatible? But whatever, I'm in a pinch so I finish setting the thing up and try to roll with the punches on this one. To my utter dismay, the speakers are horrible. Granted this is a 3.1 channel so I didn't exactly go all-out here... But this became a clear 'return' when my girlfriend didn't even think the soundbar was on because it sounded the exact same as the tv itself (it was in fact connected btw, haha). tl;dr: Not backwards compatible for pre-2017 samsung tv's with the "Smart Connect" feature so it needs to be hard wired and you'll need to keep the remote handy at all times. The sound is not good and had no discernible difference from my regular 2015 Samsung TV speakers. Returning today. Maybe going with an LG
No, I would not recommend this to a friendRated 5 out of 5 stars
Great sound!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This soundbar has superb sound! The subwoofer really gives it that extra umph it needs.
I would recommend this to a friendRated 5 out of 5 stars
Great sound system!
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A great sound system for a small room. Not a bad purchase!!!
I would recommend this to a friendRated 5 out of 5 stars
Settings
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love that I can use Bluetooth on my phone to listen to music on this this is awesome
I would recommend this to a friendRated 5 out of 5 stars
works great!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.crystal clear dialog.. good bass output..mp3's thru bluetooth connection sound good too
I would recommend this to a friendRated 5 out of 5 stars
very good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The wireless sub-woofer does the job and the wireless feature offers great versatility.
I would recommend this to a friendRated 5 out of 5 stars
This thing THUMPS!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love this product! Listening to music with this is simply AMAZING!! It REALLY THUMPS!!
I would recommend this to a friendRated 5 out of 5 stars
Great sound system well balanced.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound well balanced sound. When in clear voice the voice clarity is great.
I would recommend this to a friendRated 5 out of 5 stars
Sound amazing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After connecting the soundbar in my living room the sound of the tv comes to life
I would recommend this to a friendRated 5 out of 5 stars
Nice to hear the tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this so hearing the tv would be better than having the volume all the way up
I would recommend this to a friend- Cons mentioned:Bass
Rated 2 out of 5 stars
Not that good for the money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound it was not crisp. The sub woofer was weak. Exchanged for another brand which sounded Better for much less money. The remote worked well and was easy to see and operate.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .bad1,
Thank you for your review of this Samsung HW-M550 Soundbar System
I am sorry to hear that it did not work out for you.
Your feedback is very important to us and will be shared with our product team for future improvement.
Should you ever decide to give Samsung audio products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support toll-free at 1-800-SAMSUNG or via LiveChat or email. Please copy-paste this link into your browser: https://www.samsung.com/us/support/#contact_us_for_support
We are likewise reachable via Facebook Messenger at: http://m.me/samsungsupport, or via Twitter at  https://twitter.com/messages/compose?recipient_id=18768513
Again, thank you for taking the time to share your experience and provide us with information that helps improve our products and service. We hope to regain you as a customer in the near future.
-Samsung Ambassador
Rated 5 out of 5 stars
Great sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This unit has so much crisp sound. The subwoofer puts out top performance as well.
I would recommend this to a friendRated 5 out of 5 stars
Sound bar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.What a fun addition this was for the extra sound. Love the extra bass sound
I would recommend this to a friendRated 5 out of 5 stars
awesome product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.we moved and downsized. This soundbar system rivals the 5.1 sytem I used to have.
I would recommend this to a friendRated 3 out of 5 stars
Ok But not Great
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works alright but a little disappointed with the subwoofer. Not much sound comes out not like my panasonic surround sound system.
No, I would not recommend this to a friendRated 5 out of 5 stars
Clear sound quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound coming from a small footprint. Works great with my Samsung TV remote.
I would recommend this to a friendRated 5 out of 5 stars
Great sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These speakers go great with a big tv and gives theater quality sound
I would recommend this to a friendRated 3 out of 5 stars
Good speakers for small space
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.since I have a receiver and surround sound for another system these speaker didn't compare. I bought this speaker for the space it took up but love sounds from other system so I upgraded for another receiver and separated speakers
I would recommend this to a friendBrand response from MrSamsung
Posted .KAYKAY
Thank you for purchasing this Samsung M550 Audio product. I am glad that you enjoy the experience.
Should you need assistance with features or usage, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador




