Customer Ratings & Reviews
- Model:
- HW-M550/ZA
- SKU:
- 5754514
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers often highlight the soundbar system's impressive sound quality and easy setup process. Many users are pleased with the overall sound quality, describing it as "very good" and a "great sound system." The simple setup is also widely appreciated, with comments like "easy setup and great sound." However, some customers have concerns about the bass, volume, connectivity, remote control, and compatibility.
This summary was generated by AI based on customer reviews.
Don't bother!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Returned first Samsung soundbar, and now will return the SECOND one due to same problem of crackling/booming of sound. Buying an upgrade, Polk soundbar..
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .TVGUY58,
Thank you for purchasing the Samsung Soundbar System. and for bringing your concerns to our attention.
I apologize for the unfortunate experience you had with the two defect units.
Please know that Samsung is committed to providing the best possible product experience, quality, and value, and your feedback will be shared with our product and customer care teams.
Again, thank you for taking the time to share your experience and provide us with information that helps improve our products and service.
-Samsung Ambassador
It’s taking a bit of review to use!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Currently having an issue that has not been resolved by Qeek Squad phone support. Doesn’t seem to be compatible with an I phone either
No, I would not recommend this to a friendDisappointed in the sound.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is "tinny" and no mater what I do, I can't get good quality sound. I have a Sony sound bar on another TV that has much better sound quality.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Pooh,
Thank you for purchasing this Samsung HW-M550 Soundbar System.
I am sorry to hear that you were not completely satisfied with its low volume.
Please check the connection between the Soundbar and other source devices, and try the following tips that may help improve the volume level.
1. If the Soundbar is connected to a TV thru HDMI, make sure to use the HDMI-ARC jack on the TV and select “External speakers” as the TV sound output.
2. Check the audio output format sent to the Soundbar. Typical options are PCM, Dolby Digital, and Bitstream. Select the option that optimizes the sound from your source.
3. Change the SOUND MODE on the Soundbar using the Soundbar’s remote. Choices are STANDARD, MUSIC, CLEAR VOICE, SPORTS, or MOVIE. Select the appropriate mode for the individual room acoustics.
4. Turn on Dynamic Range Control. This is done by pressing and holding the SOUND MODE button on the remote control while the Soundbar is in standby mode.
I hope these tips help to enhance your audio enjoyment.
For further assistance on sound adjustment or other feature usages, please contact us via one of the following options:
1) call Samsung Customer Support toll-free at 1-800-SAMSUNG.
2) reach us via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
3) Connect with us via Facebook Messenger at: http://m.me/samsungsupport,
4) Find us on Twitter: https://twitter.com/messages/compose?recipient_id=18768513
-Samsung Ambassador
Get the surround speakers
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this sound bar with the Samsung 55” TV and was disappointed with the sound I ordered the surround speakers and now I can hear everything.
I would recommend this to a friendBrand response from MrSamsung
Posted .Josie,
Thank you for purchasing this Samsung HW-M550 Audio Soundbar. I am glad that you are happy with the experience.
Should you need assistance with features or usage, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable via Facebook Messenger at: https://www.facebook.com/samsungsupport/app/158125230916392/
Or simply tweet us at: https://twitter.com/messages/compose?recipient_id=18768513
-Samsung Ambassador
- Cons mentioned:Volume
Not so loud
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bout this to go with a new tv and sad to say the tv speakers were louder than this system.
No, I would not recommend this to a friend Good product
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not the best sound quality still can’t hear the TV not impressed at all
No, I would not recommend this to a friend- Cons mentioned:Bass
Not great sound bar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased it and returned it. Not a great sound system. Subwoofer is not upto expectations.
No, I would not recommend this to a friend Thought it would be better.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I should explain that I'm deaf in one ear so that probably affects my perception. But, thought it would give better sound than it did.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Buffsww,
Thank you for purchasing this Samsung HW-M550 Soundbar System.
I am sorry to hear that you were not completely satisfied with its low volume.
Please check the connection between the Soundbar and other source devices, and try the following tips that may help improve the volume level.
1. If the Soundbar is connected to a TV thru HDMI, make sure to use the HDMI-ARC jack on the TV and select “External speakers” as the TV sound output.
2. Check the audio output format sent to the Soundbar. Typical options are PCM, Dolby Digital, and Bitstream. Select the option that optimizes the sound from your source.
3. Change the SOUND MODE on the Soundbar using the Soundbar’s remote. Choices are STANDARD, MUSIC, CLEAR VOICE, SPORTS, or MOVIE. Select the appropriate mode for the individual room acoustics.
4. Turn on Dynamic Range Control. This is done by pressing and holding the SOUND MODE button on the remote control while the Soundbar is in standby mode.
I hope these tips help to enhance your audio enjoyment.
For further assistance on sound adjustment or other feature usages, please contact us via one of the following options:
1) call Samsung Customer Support toll-free at 1-800-SAMSUNG.
2) reach us via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
3) Connect with us on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Again, thank you for taking the time to share your experience and provide us with information that helps improve our products and service.
-Samsung Ambassador
Ok product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve purchased several sound bars in this price range. All of them make it difficult to hear clear voices over the surround sound.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Btrail,
Thank you for your review of this Samsung HW-M550 Soundbar System. I am sorry to hear that you are experiencing issue with the voice volume.
Have you tried selecting the Clear Voice sound mode for enhancement of vocal clarity?
You can easily select the Clear Voice mode or any other preferred choice by pressing the Sound Mode button on your remote control, located just under the main button.
Here is a link to the remote-control diagram on your user manual (page 15-17)
http://downloadcenter.samsung.com/content/EM/201705/20170519125702383/HW-M450_ZA_AH68-02986Q-03-170427.pdf
I hope these tips help to solve your issues.
For further assistance, please contact our Customer Support at 1-800-SAMSUNG and a representative will gladly help you. You can also contact Samsung via LiveChat or email. Simply copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable via Facebook messenger at: http://m.me/samsungsupport, or via Twitter at: https://twitter.com/messages/compose?recipient_id=18768513
Again, thank you for taking the time to share your experience and provide us with information that helps improve our products and service.
-Samsung Ambassador
Terrible Sound Bar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this sound bar, easy to set up but sound quality was terrible. Purchased a Vizio 5.1 for less & knocked out of the park.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .JimmyD,
Thank you for your review of this Samsung HW-M550 Soundbar System
I am sorry to hear that you were not completely satisfied with it.
Your feedback is very important to us and will be shared with our product team.
Should you ever decide to give Samsung audio products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support toll-free at 1-800-SAMSUNG or via LiveChat or email.
Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Again, thank you for taking the time to share your experience and provide us with information that helps improve our products and service. We hope to regain you as a customer in the near future.
-Samsung Ambassador
Returned
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Could not hear subwoofer, so I returned product. I purchased another Samsung product, but a 5 piece system (with side speakers).
No, I would not recommend this to a friendStill have problem hearing television
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am hard of hearing and thought this might help, but it only helps a little. I am constantly trying different adjustments.
No, I would not recommend this to a friendDisappointment
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love Samsung, but the sound is not that great, totally not worth the price, my jbl portable speaker sounds better than this.
No, I would not recommend this to a friendNot as "wow"ing as I had expected
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Almost all Samsung products have a "wow" factor. These was good but didn't blow me away like I had hoped. So I returned them.
No, I would not recommend this to a friendEasy to install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The unit was easy to install and sounds very good for the price once in a while I hear a crackle. May need to be looked at.
I would recommend this to a friendBrand response from MrSamsung
Posted .Bill,
Thank you for your review of this Samsung HW-M550 Soundbar System.
I am sorry to hear that you are experiencing crackle sound issue.
Samsung products are engineered to the highest standards of performance and quality and we back the soundbar system with a 1-year limited manufacturer's warranty, if purchased brand-new directly from an authorized seller.
Please reach out to us so that we can provide troubleshooting or begin warranty service.
You can call Samsung Customer Support toll-free at 1-800-SAMSUNG.
Or insert this link into your browser to LiveChat or Email us: https://www.samsung.com/us/support/#contact_us_for_support
We are likewise reachable by Facebook messenger at: http://m.me/samsungsupport .
You can also tweet us at https://twitter.com/messages/compose?recipient_id=18768513.
Again, thank you for taking the time to share your experience. We hope to hear from you soon.
-Samsung Ambassador
Needs some bass. Decent otherwise.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Probably decent for the price. My family loves music and It just didn’t have any bass. Returned it and spent a little more.
No, I would not recommend this to a friendNot user friendly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not easy to hook up the sub woolfer would not connect to wifi brought it back and bestbuy personnel could not hook up either
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .WildBill,
Thank you for your review of this Samsung HW-M550 Soundbar System
I am sorry to hear that you were not completely satisfied with it.
Your feedback is very important to us and will be shared with our product team for future improvement.
Should you ever decide to give Samsung audio products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support toll-free at 1-800-SAMSUNG or via LiveChat or email.
Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Again, thank you for taking the time to share your experience and provide us with information that helps improve our products and service. We hope to regain you as a customer in the near future.
-Samsung Ambassador
Good for small living room
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good performance only for small places. Don’t expect great output if you have wider sitting area while watching TV.
I would recommend this to a friendEh
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is good for the price I guess. Spend another 50 to 100 and go for a Yamaha soundbar. You wont regret it.
No, I would not recommend this to a friendBetter than built ins
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wish I had gotten the 4.1 but these are far and away better than built in speakers. Pricey for 3.1 but good speakers.
I would recommend this to a friend