Customer Ratings & Reviews
- Model:
- HW-M550/ZA
- SKU:
- 5754514
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers often highlight the soundbar system's impressive sound quality and easy setup process. Many users are pleased with the overall sound quality, describing it as "very good" and a "great sound system." The simple setup is also widely appreciated, with comments like "easy setup and great sound." However, some customers have concerns about the bass, volume, connectivity, remote control, and compatibility.
This summary was generated by AI based on customer reviews.
Buyer be ware
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does not come with a remote as shown on the box. The manual says some Samsung remote will work to activate the bar.
No, I would not recommend this to a friend- Pros mentioned:Easy setup
Not impressed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to hookup and use, but the sound is not $400 dollars worth, especially the sub.
No, I would not recommend this to a friend Poor directions
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Directions were not easy to understand. Finally figured it out by trial and error. Still unsure about some operations.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .rascal,
Thank you for purchasing this Samsung Soundbar System
I am sorry to hear that you were not completely satisfied with the user experience.
Here is the link to the downloadable eManual that include detailed information on product features and functions:
http://downloadcenter.samsung.com/content/UM/201709/20170907112534085/HW-M550_ZA_FULL_170830.pdf
Should you need assistance with the unit, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Again, thank you for taking the time to share your experience and provide us with information that helps improve our products and service.
-Samsung Ambassador
like it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.our first speakers on a flat screen TV. Like the depth of sound. Not sure if better than friends' surround sound system
I would recommend this to a friendBrand response from MrSamsung
Posted .Cathor
Thank you for purchasing this Samsung M550 soundbar system. I am glad that you are happy with the experience.
Should you need assistance with features or usage, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
hard to hook up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.it sounds great in the store but waiting for someone to help me hook it up. never had one before. it may be me.
I would recommend this to a friendNot impressed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound should be more powerful. Doesn't keep settings when turned off. Expected more from a Samsung product.
No, I would not recommend this to a friend- Cons mentioned:Volume
Sound bar sounded nothing like describe in store
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth the purchase price that was paid. Had little volumn from barsound
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Pebbles,
Thank you for purchasing this Samsung HW-M550 Soundbar System.
I am sorry to hear that you were not completely satisfied with its sound performance.
Please know that our store units are calibrated to the retail environment, which may be different from a best performing setting for your home. Our customer care representatives are always here to help with sound setting adjustment to make your audio experience more enjoyable.
Simply give us a call at 1-800-SAMSUNG, or reach us via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable by Facebook Messenger at: http://m.me/samsungsupport .
Or simply tweet us at https://twitter.com/messages/compose?recipient_id=18768513
Again, thank you for taking the time to share your experience. We hope to hear from you soon.
-Samsung Ambassador
Good sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a good sound bar. Works very well with my Samsung TV. It would be nice if it had louder, deeper base.
I would recommend this to a friendDoesn't work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Z- rating. Another lemon from Best Buy beyond the 14 day return policy. I will NEVER spend another penny at BB.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Corndog19,
Thank you for your review of this Samsung Soundbar System.
I am sorry to hear that you are experiencing issues.
Samsung products are engineered to the highest standards of performance and quality and we back the soundbar system with a 1-year limited manufacturer's warranty, if purchased brand-new directly from an authorized seller.
Please give us the opportunity to assist you with step-by-step troubleshooting by calling Samsung Customer Support toll-free at 1-800-SAMSUNG.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
Or find us on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Again, thank you for taking the time to share your experience. We hope to hear from you soon.
-Samsung Ambassador
Good enough!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really enjoy my sound system!! I would like a little more bass but for the price it's good enough!!!
I would recommend this to a friendGreat
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good but im having problems with my tv its light sometimes and then dark the same with the sound
I would recommend this to a friend- Cons mentioned:Compatibility
Needs tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would only buy this item if you have the tv to match the soundbar.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .IamMrMayhem76,
Thank you for your review of this Samsung Soundbar System.
Please know that the HW-M550 works with most of the TVs on the market.
You can connect it to the TV unit either via HDMI or Optical connection.
Here is a link to the remote-control diagram on your user manual (page 9-12):
http://downloadcenter.samsung.com/content/UM/201709/20170907112534085/HW-M550_ZA_FULL_170830.pdf
I hope these tips help to solve your issues.
For further assistance, please contact our Customer Support at 1-800-SAMSUNG and a representative will gladly help you. You can also contact Samsung via LiveChat or email. Simply copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable via Facebook Messenger at: http://m.me/samsungsupport, or via Twitter at: https://twitter.com/messages/compose?recipient_id=18768513
Again, thank you for taking the time to share your experience and provide us with information that helps improve our products and service.
-Samsung Ambassador
Did what it said
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was speakers and a sound bar and it was Bluetooth as stated in the description, however they kind of suck
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Kinkyknickers
Thank you for purchasing this Samsung M550 Audio product.
Should you need assistance with features or usage, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
Ok sound bar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound bar is ok. You should purchase more speakers to put around the room for even better sound.
I would recommend this to a friendsubwoofer is not powerful enough
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.it's an ok speaker system subwoofer has not enough power though to create that cinematic experience.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .diana,
Thank you for purchasing this Samsung HW-M550 Soundbar System.
I am sorry to hear that you were not completely satisfied with its sound quality.
Please know that there is an optional rear speaker kit SWA-8500S that can be added to the system to create a fuller, surround sound environment.
Should you need assistance with features or usage, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email.
Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact.
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
Clear sound, weak sub
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is very clear the sub is not load enough and there aren’t very many adjustments for the tone
No, I would not recommend this to a friendNot bad for the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’d say it’s adequate if you want a cheap/easy solution to increasing volume output of your tv.
I would recommend this to a friend- Cons mentioned:Volume
What a disappointment.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This soundbar came with high expectations.It is without doubt mediocre at best. The sound is not really any better than my TV speakers. The volume is very week and it lacks any discernment midrange. I absolutely hate it.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Pckohn,
Thank you for purchasing this Samsung HW-M550 Soundbar System.
I am sorry to hear that you were not completely satisfied with its low volume.
Please check the connection between the Soundbar and other source devices, and try the following tips that may help improve the volume level.
1. If the Soundbar is connected to a TV thru HDMI, make sure to use the HDMI-ARC jack on the TV and select “External speakers” as the TV sound output.
2. Check the audio output format sent to the Soundbar. Typical options are PCM, Dolby Digital, and Bitstream. Select the option that optimizes the sound from your source.
3. Change the SOUND MODE on the Soundbar using the Soundbar’s remote. Choices are STANDARD, MUSIC, CLEAR VOICE, SPORTS, or MOVIE. Select the appropriate mode for the individual room acoustics.
4. Turn on Dynamic Range Control. This is done by pressing and holding the SOUND MODE button on the remote control while the Soundbar is in standby mode.
I hope these tips help to enhance your audio enjoyment.
For further assistance on sound adjustment or other feature usages, please contact us via one of the following options:
1) call Samsung Customer Support toll-free at 1-800-SAMSUNG.
2) reach us via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
3) Connect with us via Facebook Messenger at: http://m.me/samsungsupport,
4) Find us on Twitter: https://twitter.com/messages/compose?recipient_id=18768513
-Samsung Ambassador
Decent sound bar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Decent sound bar. Bass in minimal when streaming or watching blue ray. Deep bass with music.
No, I would not recommend this to a friend- Cons mentioned:Volume
Not great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Isn’t loud and won’t sync with tv audio. I didn’t like it
No, I would not recommend this to a friend