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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 2801 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers often highlight the soundbar system's impressive sound quality and easy setup process. Many users are pleased with the overall sound quality, describing it as "very good" and a "great sound system." The simple setup is also widely appreciated, with comments like "easy setup and great sound." However, some customers have concerns about the bass, volume, connectivity, remote control, and compatibility.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 52 Showing 1,021-1,040 of 2,801 reviews
  • Cons mentioned:
    Bass

    Rated 2 out of 5 stars

    Expected more

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sub was not at all up to par, cannot even hear at full volume, second one same brand, same problem

    No, I would not recommend this to a friend
    • Brand response from MrSamsung
      Posted .

      Thank you for purchasing this Samsung HW-M550 Soundbar System.
      I am sorry to hear that you were not completely satisfied with its volume.

      Please check the connection between the Soundbar and other source devices, and try the following tips that may help improve the volume level.
      1. If the Soundbar is connected to a TV thru HDMI, make sure to use the HDMI-ARC jack on the TV and select “External speakers” as the TV sound output.
      2. Check the audio output format sent to the Soundbar. Typical options are PCM, Dolby Digital, and Bitstream. Select the option that optimizes the sound from your source.
      3. Change the SOUND MODE on the Soundbar using the Soundbar’s remote. Choices are STANDARD, MUSIC, CLEAR VOICE, SPORTS, or MOVIE. Select the appropriate mode for the individual room acoustics.
      4. Turn on Dynamic Range Control. This is done by pressing and holding the SOUND MODE button on the remote control while the Soundbar is in standby mode.

      I hope these tips help to enhance your audio enjoyment.
      For further assistance on sound adjustment or other feature usages, please contact us via one of the following options:
      1) call Samsung Customer Support toll-free at 1-800-SAMSUNG.
      2) reach us via LiveChat or email. Please copy-paste this link into your browser:  http://www.samsung.com/us/support/contact
      3) Connect with us on our Samsung Support Facebook page at:  https://www.facebook.com/samsungsupport/app/158125230916392/

      Again, thank you for taking the time to share your experience and provide us with information that helps improve our products and service.

      -Samsung Ambassador Samsung

  • Rated 5 out of 5 stars

    9wondetful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful couldn't of asked for anything more. Love it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing sound really clear easy to connect jus love it

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    My son likes it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have this attached to a Samsung 4K tv. In a small room. And they all work well together. They quickly WiFi and recognize each other. And sounds way way better than just the tv alone. My son is happy with it.

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup

    Rated 3 out of 5 stars

    Meh

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s super easy to setup has a nice remote but I have been having issue where at some points it seems quieter than it should be. I got rid of my heavy cabled surround sound setup because of the messy wires but expected this to pump out more sound than it does. All that being said it’s an ok sound bar, will probably opt for something more substantial for my living room and move this one to the bedroom.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wanted to wait until I’ve had it longer than a few hours to do an educated review. A year & a half later and I can say that this has been helpful for enhancing the sound from my Samsung TV. It does have moments where the sound “skips”. The connection on it has changed l as the HDMI connection doesn’t seem to catch anymore but that could be the One Connect box for the TV. In a nutshell the soundbar works and at this price point it’s about one of the better ones. Could it be better? OF COURSE.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best sounding soundbars to have for my TV.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    easy to set up great sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my Samsung 4k and I added rear speakers for a 5.1 surround sound. The sound is great! no wifi but usb in, bluetooth and aux so with a $35 chrome audio I can add the wifi connection. very satisfied!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Products performance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I tried both the 2.1 & the 3.1 and compared them. I chose the 3.1 because the sound was better. It had a bigger woofer and an extra speaker. It performed so well that I bought 2 of them. I would buy it again.

    I would recommend this to a friend
  • Cons mentioned:
    Bass

    Rated 4 out of 5 stars

    Good Speakers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We loved the space requirements and the wireless Bass but we did nt get enough Bass out of the system when we tired to use the AUX port.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Sounds great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to hook up. Connected easily. A great addition.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great entry level sound system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to install and sounds great for the price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great depth of sound, fills the room.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Paired this with a 65 inch 6 series UHD Tv. Love it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ridiculous sound!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ridiculous clean and loud sound. Love the sound bar.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Disappointed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We looked for a sound bar that would be the most compatible with our Samsung 60" TV, so we focused on Samsung products. We also wanted to be able to stream bluetooth music through our living area. This soundbar had the right stats and appeared to be a good overall value. However, the sound quality was not as rich as expected and it was due to the subwoofer being weak. I went back and looked at the reviews afterward (duh) and found most people had the same experience. We returned it and bought the Sony HT - CT800 and love it

    No, I would not recommend this to a friend
    • Brand response from MrSamsung
      Posted .

      superuberbestbuyfan,

      Thank you for your review of this Samsung HW-M550 Soundbar System
      I am sorry to hear that you were not completely satisfied with its sound performance.
      .
      Your feedback is very important to us and will be shared with our product team for future improvement.

      Should you ever decide to give Samsung audio products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support toll-free at 1-800-SAMSUNG or via LiveChat or email.

      Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact

      We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/

      Again, thank you for taking the time to share your experience and provide us with information that helps improve our products and service. We hope to regain you as a customer in the near future.


      -Samsung Ambassador Samsung

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent Soundbar-Excellent Clarity!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This soundbar has a mode that will brighten and clear voice in movies which helps tremendously with all the loud background sounds and music these days. Sound quality in all the various modes is fantastic!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t know who we went all these years without this!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Review of an Open Box Item version

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As the title says, I purchased an open box version of this product, so my experience is probably different than a New-In-Box item would be (at least I hope so). It came with no remote or mounting hardware. The remote wasn’t a dealbreaker at the time since it had most of the control buttons on the side and the TV it was hooking up to should be able to control the volume. Well, it turned out that none of the buttons on the unit actually worked. Which limited the functionality quite a bit, as in it couldn’t change source from D.in to anything else like Bluetooth or HDMI. By the time we discovered this everything was already hooked up so we decided to give it a chance, to see if it would be worth getting an actual remote for it. I don’t know if it was a quirk or this open box unit or a common issue, but the volume defaulted to 75 and when we lowered it (the TV remote did work the volume just fine), it would stay as we set it for a couple minutes (or sometimes less) then just jump back to 75, which is crazy loud. (The actual quality of the sound was good though) Also, the subwoofer just wasn’t very strong at all, especially for the higher listed specs than other models. This one I’ve seen other reviews and discussions mention, so I think this issue at least is across the board. :-/ Choosing no on the “would I recommend this to a friend” question based on the open box experience because it’s requires to answer, but not giving it bottom rankings in hopes that some of the problems we had wouldn’t be there in a new item

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Missing remote

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I gave this review a 2 star rating due to the remote and batteries were missing from the box and they are needed to complete setup. I went to the BestBuy store and they said I would need to order one and I would have to pay for it or I could contact Samsung for the remote. Needless to say, I most likely will purchase future products from another company than Bestbuy. I have bought my audio and video products from Bestbuy for years, so I expected better customer service especially since this purchase was a Christmas gift.

    No, I would not recommend this to a friend
    • Brand response from MsSamsung
      Posted .

      Hello Bpappas, we understand your frustration with this subwoofer. Please feel free to fill out this form and our Social Media department would be more than happy to assist you. http://smsn.us/SamsungSupportUSA ^Michelle MsSamsung

  • Rated 5 out of 5 stars

    Great sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice cristal sound and stylist. I would recommend .

    I would recommend this to a friend