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Customer reviews

Rating 4.3 out of 5 stars with 2801 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers often highlight the soundbar system's impressive sound quality and easy setup process. Many users are pleased with the overall sound quality, describing it as "very good" and a "great sound system." The simple setup is also widely appreciated, with comments like "easy setup and great sound." However, some customers have concerns about the bass, volume, connectivity, remote control, and compatibility.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 88 Showing 1,741-1,760 of 2,801 reviews
  • Rated 4 out of 5 stars

    love sound bar .. woofer... no so much

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the sound bar works great but the woofer does not seem to add a whole lot to the sound experience. We are not music oriented so the may be the reason. Supposedly, it adds to movie sound but we can't really tell.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Average sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Most of the reviews I have seen are comparing to tv speakers. In that case, this is fine. I'm trying to move down from a regular stereo system and this was a far bigger drop in quality than I was expecting.

    I would recommend this to a friend
    • Brand response from MrSamsung
      Posted .

      erock33,

      Thank you for purchasing this Samsung HW-M550 Soundbar System.
      I am sorry to hear that you were not completely satisfied with its sound performance.

      Our customer care representatives are always here to help with sound setting adjustment to make your audio experience more enjoyable.
      Simply give us a call at 1-800-SAMSUNG, or reach us via LiveChat or email. Please copy-paste this link into your browser:  http://www.samsung.com/us/support/contact

      We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/

      Again, thank you for taking the time to share your experience. We hope to hear from you soon.
      -Samsung Ambassador Samsung

  • Rated 4 out of 5 stars

    Good upgrade to TV speakers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Soundbars are generally a decent compromise between TV speakers and a full-blown home theater system. This kit will by no means get you audiophile quality sound, but it's a marked improvement over TV speakers.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great sound for an inexpensive investment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The samsung soundbar packs a punch and really sounds great in comparison to some of the smaller less expensive models. Was pleased to hear you could add wireless back speakers for a true 5.1 surround sound for about double the price. Definately recommend using a soundbar while watching tv. Bluetooth capability allows for listening to music via your smartphone. Dont get rooked into buying expensive short 4ft hdmi cables however. You can find 4k hmdi cables for much less than best buy at wallys world. Go for at least 6 ft cables to make it around curves and corners.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This sound bar adds so much enjoyment to television viewing! It brings out sounds that can be missed when there is background noise. It did take a bit of fiddling with to get it to work properly but once we found that the position of the bar itself makes a difference, all was perfect.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent sound quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Went into buying this wanting a surround sound system. Read reviews and thought of giving it a try. Sound quality is excellent and encompasses the whole room almost to the quality of surround sound speakers. Different features and sound formats are excellent as well. Well worth the buy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing sound!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed to improve our TV sound quality to drown out the noise from our A/C. This definitely does not disappoint. Sleek and easy to connect, this soundbar makes dialogue more crisp and action more intense. Price is too hard to beat, would definitely recommend for a great watching experience.

    I would recommend this to a friend
  • Cons mentioned:
    Bass

    Rated 3 out of 5 stars

    Soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simple to connect with included wiring, sub is wireless, no issue connecting. The remote has volume control for bar and sub. The sub could be stronger.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound bar is a good buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I compared this sound bar to several other similarly priced items, even checked Consumer Reports, and this sound bar rated superior to those. A month after purchasing, I can report that it was a wise choice and a good buy (since it was a little less priced than its closest competitors)

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Used in a room with hardwood floors and the sound carries well. Got this to correct an early model issue 2.1 system that did't like to playback all 5.1 shows under different formats. Replayed some of those shows and I believe this product to be more compatible and plug and play.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased this soundbar after our Vizio blew a speaker. The quality and volume blows the Vizio out of the water. I just wish the satellite speakers we bought with this bar had similar quality/volume.

    I would recommend this to a friend
  • Cons mentioned:
    Bass

    Rated 3 out of 5 stars

    Returned

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had high hopes, about these speakers, but unfortunately I struggled to hear subwoofer, so I returned product. I also realized I needed side speakers.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Wireless

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was under the assumption that it was wireless, however, there are wires everywhere. Also the voice are off sometimes.other than that it sounds great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    summary below

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wear hearing aids and the sound bar makes all the difference in my ability to understand what people are saying on the TV.

    I would recommend this to a friend
  • Cons mentioned:
    Volume

    Rated 3 out of 5 stars

    Sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound bar was easy to hook up and get connected to the television but it was not as loud as I expected or that I remembered it being in the store.

    No, I would not recommend this to a friend
    • Brand response from MrSamsung
      Posted .

      Greg,

      Thank you for purchasing this Samsung HW-M550 Soundbar System.
      I am sorry to hear that you were not completely satisfied with its low volume.

      Please check the connection between the Soundbar and other source devices, and try the following tips that may help improve the volume level.
      1. If the Soundbar is connected to a TV thru HDMI, make sure to use the HDMI-ARC jack on the TV and select “External speakers” as the TV sound output.
      2. Check the audio output format sent to the Soundbar. Typical options are PCM, Dolby Digital, and Bitstream. Select the option that optimizes the sound from your source.
      3. Change the SOUND MODE on the Soundbar using the Soundbar’s remote. Choices are STANDARD, MUSIC, CLEAR VOICE, SPORTS, or MOVIE. Select the appropriate mode for the individual room acoustics.
      4. Turn on Dynamic Range Control. This is done by pressing and holding the SOUND MODE button on the remote control while the Soundbar is in standby mode.

      I hope these tips help to enhance your audio enjoyment.
      For further assistance on sound adjustment or other feature usages, please contact us via one of the following options:
      1) call Samsung Customer Support toll-free at 1-800-SAMSUNG.
      2) reach us via LiveChat or email. Please copy-paste this link into your browser:  http://www.samsung.com/us/support/contact
      3) Connect with us on our Samsung Support Facebook page at:  https://www.facebook.com/samsungsupport/app/158125230916392/

      Again, thank you for taking the time to share your experience and provide us with information that helps improve our products and service.

      -Samsung Ambassador Samsung

  • Rated 4 out of 5 stars

    Decent but could be better

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picked this up on Black Friday for my Samsung Flat screen TV. Figured using all the same manufacturer would make it work together without issues. Feel the front speakers were a bit thingy.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Soundbar gives me the sound I want

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The TV speakers just didn't have the sound needed. The Samsung - 3.1-Channel Soundbar System with 7 Wireless Subwoofer - Black, HW-M550/ZA does an amazing job of giving us the sound and volume needed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Major Sound Upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We recently purchased a Roku TV and the speakers, while nice, really screamed for an upgrade. The sound bar and accompanying woofer were a huge addition. The sound is crisp and clear and being able to select between Movie, Standard, Voice, Music, etc...for mode variance is really great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent value. I picked this up on sale for my apartment as my curved 8500 series Samsung t.v. just doesn't have great sound and it has been a dream. Clear dialogue, the perfect amount of bass so as not to incur the wrath of apt neighbors. It's exactly what was needed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice beginner sound system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is really clear & clean. Helped fill the room with sound in our master bedroom. I don't know how it would work in a large living room or rec room , but it worked for what I needed it to do. The price was a bit more than I had budgeted, but I think its worth the extra...

    I would recommend this to a friend