Customer Ratings & Reviews
- Model:
- HW-K550/ZA
- SKU:
- 4924902
Rating by feature
- Value
Rating 3.9 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers value the 3.1-Channel Soundbar System with Wireless Subwoofer for its exceptional sound quality and easy setup process. Many customers rave about the excellent audio experience it provides, while others appreciate the simplicity of setting it up. However, some users have expressed concerns about the bass performance, Bluetooth connectivity, volume level, and compatibility issues with certain devices.
This summary was generated by AI based on customer reviews.
Decent sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hooked this up to my Samsung Smart TV and works ok. Had a problem knowing which HDMI connection on TV to use for the HDMI ARC - manual was no help and Samsung Tech help was pretty poor. Finally got it to work and sound is ok, but nothing that blows you away
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .photog48:
Thank you for purchasing the Samsung K550 Soundbar. I am sorry to hear that you had difficulties with setup and that sound quality is not impressive.
A common misunderstanding is that customers are not placing the soundbar with the SAMSUNG logo facing up towards the ceiling. If you position the soundbar with the logo facing up, you will see the display/status panel and the speakers will be facing outward. If you have incorrectly placed the soundbar with the display side down and the SAMSUNG logo perpendicular to the floor, you will experience muffled or low quality sound because the unit will be resting on the speakers.
Should you need further assistance, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
Good Starters, but not impressed with the sound ba
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound bar I got is the same as my TV Samsung, and my TV was only purchased about 3 years ago and the TV does not have an output for the sound bar, the quality of sound is not as good as a $200 cheaper Visio that I purchased for my son a year ago.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Thank you for purchasing this Samsung Audio Product. I am sorry that you are not completely satisfied with the experience. Your user feedback is also important to us and will be shared with our product team.
Should you need assistance with features or usage, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
Samsung soundbar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Samsung soundbar is a good product to use for a small room but for a lager room you would have get a different system but for the price it’s a good to have to use in a smaller space it will give you the effect you want. Good but.
I would recommend this to a friendSound not great, integration not great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this sound bar with a Samsung TV since they were designed to power on/off together and be controlled by the single TV remote. On the plus side, pairing the sub to the bar was a breeze. Pairing it to the TV took more tries than it should. The integration with the TV usually works, but sometimes I have to turn on my sound bar manually. Also, in the fine print if you tie it to your TV you lose the ability to use it as a bluetooth speaker. The sound bar sits under my TV using the mounting holes. Super standard setup. The sound is pretty muddy, despite fiddling. The display on the sound bar points down, so you can't see it unless you stick your head under the TV. Odd design choice.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Hingie:
Thank you for purchasing this Samsung Soundbar.
A common misunderstanding that can lead to "muddy" sound is that customers are not placing the soundbar with the SAMSUNG logo facing up toward the ceiling. From your review, it sounds like you have not positioned it correctly, and therefor are not be able to see the display/status panel (which should be perpendicular to the floor). This incorrect positioning will also muffle the sound as the speakers will not be positioned correctly either. Refer to product photos on BestBuy.com and you can see how the soundbar should be positioned.
Should you need assistance, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you. You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/ Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
Sound quality not at expectations
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.While sounds has improved it isn't as good as expected Instalation required call to Samsung support to complete the integration with TV so that sound bar stayed connected to TV when turned off the on. Samsung support was excellent when I called
No, I would not recommend this to a friend- Cons mentioned:Bass, Compatibility
did not work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.did not like this soundbar. Did not work with the Samsung TV. Sub woofer was off. Called Samsung and there were problems. Returned for a polk.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .tamil:
Thank you for your review of this Samsung product.
I am sorry to hear that you had issues with this model and have returned it.
Your experience and feedback are important to us and we will share your thoughts with our product team.
Should you ever decide to give Samsung products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support toll-free at 1-800-SAMSUNG or via LiveChat or email.
Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Good soundbar, weak subwoofer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great integration with Samsung TV. The soundbar quality is good and sounds best in movies aNd music vs clear voice tv. The subwoofer is just plain weak. yes I have adjusted it to full volume but it only puts out a little sound
I would recommend this to a friendBrand response from MrSamsung
Posted .oldgeek:
Thank you for your review of this Samsung product.
Your experience and feedback are important to us and we will share your thoughts with our product team.
Should you ever need assistance or have questions, please reach out to Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Sound & Pic Sync
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.There appears to be an issue with a time delay once the sound at is plugged in. It's slight but noticeable. I may have to return the item if I can't fix it. It's about 1/2 a second and the audio settings only allow up to 300ms.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Scottish:
I am sorry to hear that you are having a sound delay when using this soundbar system.
Please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Samsung - 3.1-channel Soundbar System With Wirele
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's a good system but my old wired surround sound - sounds better. Overall it's a good product. However I noticed for different formats (dvd, tv movies, apple or netflex) the sound can be loud, normal or mild.
I would recommend this to a friendBrand response from MrSamsung
Posted .Eddie:
Thank you for your review of this Samsung product.
Your experience and feedback are important to us and we will share your thoughts with our product team.
Should you ever need assistance or have questions, please reach out to Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Need to play loud to sound good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.At low sound volume the soundbar sounds average lacking bass even with the subwoofer. Voices are clear and a big improvement over the TV speakers but I was expecting a little more boom from the system.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Fredog:
Thank you for your review of this Samsung Soundbar.
Your experience and feedback are important to us and we will share your thoughts with our product team.
Should you need assistance with checking your setup or have questions, please reach out to Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Decent low end sound bar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a decent low end sound bar. Easy to set up and integrate with remote. Sound quality is just OK, and volume level are just OK. Not recommended for a large room or a high end set up.
I would recommend this to a frienduniversal remote
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.THE remote works very good once it is set up. Unfortunately most of the functions had to be programmed manually. It took a long time, but its worth it.
I would recommend this to a friendGood sound system for smaller rooms
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I installed this unit in my bedroom, which is about 15'x15' with very high ceilings. It wasn't as powerful as I expected. The soundbar was very weak and wasn't much better than my TV speakers.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .iflookzkill:
Thank you for purchasing this Samsung Soundbar. I am sorry to hear that you are not completely happy with sound quality.
A common cause of weak sound performance is that customers are not placing the soundbar with the SAMSUNG logo facing up towards the ceiling. If you position the soundbar with the logo facing up, you will see the display/status panel and the speakers will be facing outward. (Refer to product photos on BestBuy.com and zoom in on the photos) If you have incorrectly placed the soundbar with the display side down and the SAMSUNG logo perpendicular to the floor, you will experience muffled or low quality sound because the unit will be resting on the speakers.
Should you need further assistance, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
Okay but not the greatest
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would go with the Samsung Tower speakers over this set. The audio doesnt match up with video sometimes and has an echo tone that not clear and crisp as the Samsung tower system.
No, I would not recommend this to a friend- Pros mentioned:Sound quality
Remote never works.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is pretty good but there's no visual display anywhere on the sound bar. We have to adjust the volume manually. Been this way for a month.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Wynne: Thank you for purchasing this Samsung Soundbar System.
This model should have a lit display on the soundbar.
Please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly assist you with troubleshooting or warranty service.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
If purchased brand-new from Best Buy, your soundbar system is covered by a one-year manufacturer's limited warranty.
Not OK for the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is not OK for the price. I paid 159.99/- on sale. The sound is not that impressive even though I have 5.1 setup. The sub woofer is under powered. I am not getting the WoW effect.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Gawas:
Thank you for your review of this Samsung product.
Your experience and feedback are important to us and we will share your thoughts with our product team.
Should you ever need assistance or have questions, please reach out to Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
good basic soundbar, need speakers
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.this is a good basic soundbar, however you will need to purchase speakers to have really good surround sound. Speakers are purchased separately, so figure that into overall price.
I would recommend this to a friendBrand response from MrSamsung
Posted .thinone:
Thank you for your review of this Samsung product.
Your experience and feedback are important to us and we will share your thoughts with our product team.
Should you ever need assistance or have questions, please reach out to Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
- Pros mentioned:Easy setup
Awesome Soundbar.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Definitely worth the sale price. Sounds way better than the tiny TV speakers. Easy to set up, all cables are included. One thing I noticed is a bit of volume difference when using different video sources, so have to play with the settings every time I switch media input. Streaming audio from Netflix or Hulu need a lot of tweaking. Wish there was a couple of pre sets that automatically configure for different input.
I would recommend this to a friendBrand response from MrSamsung
Posted .Thank you for your review of this Samsung Soundbar System.
I am sorry to hear that you are experiencing issues with volume variation.
Please give us the opportunity to assist you with the issues by calling Samsung Customer Support toll-free at 1-800-SAMSUNG.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
- Cons mentioned:Bluetooth connectivity
Beware the Open Box
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this sound bar on a open box deal. From the looks of the rag tag box and shipping labels, this has been bought and returned more than once. Best Buy.....fix it or retire it! I tried all of the connections over several hours to try to get it to work. No luck with optical,HDMI,HDMI ARC,Bluetooth,Samsung sound connect,or any other connection. Taking this unworkable time waster in it's ragged box back.
No, I would not recommend this to a friend Ok sound bar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this sound bar because my TV was a Samsung and thought it would work great but didn't sound all that good so I took it back and got the Vizio sound bar.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Thank you for your review of this Samsung Soundbar System
I am sorry to hear that you were not completely satisfied with it. Your overall customer experience feedback is important to us and we will document your concerns.
Should you ever decide to give Samsung audio products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support toll-free at 1-800-SAMSUNG or via LiveChat or email.
Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador