Customer Ratings & Reviews
- Model:
- HW-K550/ZA
- SKU:
- 4924902
Rating by feature
- Value
Rating 3.9 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers value the 3.1-Channel Soundbar System with Wireless Subwoofer for its exceptional sound quality and easy setup process. Many customers rave about the excellent audio experience it provides, while others appreciate the simplicity of setting it up. However, some users have expressed concerns about the bass performance, Bluetooth connectivity, volume level, and compatibility issues with certain devices.
This summary was generated by AI based on customer reviews.
Not bad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got this as an open item and saved quite a bit. In the store, up close the 3.1 really makes a difference over 2.1 but in my living room it's not as noticeable.
I would recommend this to a friendok soundbar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The system sounded better at the store. voices not as clear as I expected. The optional rear speakers did not get noticed on my layout. I returned the system.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Leoal17:
Thank you for your review of this Samsung Soundbar.
I am sorry to hear that you had issues with this model and have returned it.
Should you ever decide to give Samsung another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support toll-free at 1-800-SAMSUNG or via LiveChat or email.
Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
OK
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is a little better than the TV speakers but not a great improvement.
I would recommend this to a friend- Cons mentioned:Bass
sounds kind of flat
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I did not think this sounded great, just ok. The bass from the sub-woofer was also minimal. I returned it.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Steph78:
Thank you for purchasing the Samsung K550 Soundbar. I am sorry to hear that you were not happy with sound quality.
A common misunderstanding is that customers are not placing the soundbar with the SAMSUNG logo facing up towards the ceiling. If you position the soundbar with the logo facing up, you will see the display/status panel and the speakers will be facing outward. If you have incorrectly placed the soundbar with the display side down and the SAMSUNG logo perpendicular to the floor, you will experience muffled or low quality sound because the unit will be resting on the speakers.
If you should ever decide to give Samsung soundbars another try, please know that we are always available to help you with any concerns. You can contact Samsung Customer Support toll-free at 1-800-SAMSUNG or via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Less Than Pleased
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I cannot comment on the sound quality - I didn't get far enough into the purchase to test it. This system does not have a way to mount it directly to the TV - it is meant to mount directly to the wall. While this may be alright for some, I have an articulating TV mount and wanted the ability to aim the soundbar where ever the screen was facing. Not impressed, as most sound bars these days have very modular set-ups.
No, I would not recommend this to a friendIt's OK
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Subwoofer is not as dominant as it should be. The tiny rear speakers are OK but don't make the difference that I thought it should.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .RonP
Thank you for purchasing this Samsung Soundbar System
I am sorry to hear that you were not completely satisfied with its sound quality.
Your user feedback is also important to us and will be shared with our product team for future improvement.
Should you need assistance with features or usage, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
Sound is no good, go with Sony!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy sales reps will try to talk you into getting this soundbar over anything else that they sell in the store. This was returned.
No, I would not recommend this to a friendGreat sound, could be better
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Returned unit due to manufacturer defect. Works good with newer samsung model televisions and remote programs to almost any device.
I would recommend this to a friendBrand response from MrSamsung
Posted .Axrcat5:
Thank you for your review of this Samsung Soundbar.
I am sorry to hear that you had issues with this model and have returned it.
Should you ever decide to give Samsung Soundbars another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support toll-free at 1-800-SAMSUNG or via LiveChat or email.
Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Works as advertised
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It works so far as promised in the advertisement. This is the first sound bar I have purchased so don't have anything to compare
I would recommend this to a friendFair enough!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is a good product from te relation price-sound, meaning it is not a Bose quality sounds, but the Samsung serve its purpose.
I would recommend this to a friendBrand response from MrSamsung
Posted .Thank you for purchasing this Samsung Audio product. I am glad that you are happy with the experience.
Should you need assistance with features or usage, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
Sounds very nice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound bar was a decent item. In an open high ceiling room it's not the best, but does the job overall I recommend it.
I would recommend this to a friendSound is good for my place
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have an iPhone and while playing it on Bluetooth the sound or the connection fade out when moved far a way from the speakers
I would recommend this to a friendJust OK
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was expecting more form this product. Wanted more crowd noise from separate speaker. A pain having to use another remote.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Bobby:
Thank you for purchasing the Samsung K550Soundbar. I am sorry to hear that you are not completely satisfied with sound quality.
A common misunderstanding is that customers are not placing the soundbar with the SAMSUNG logo facing up towards the ceiling. If you position the soundbar with the logo facing up, you will see the display/status panel and the speakers will be facing outward. If you have incorrectly placed the soundbar with the display side down and the SAMSUNG logo perpendicular to the floor, you will experience muffled or low quality sound because the unit will be resting on the speakers.
Should you need further assistance, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
Samsung sound bar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was not what I thought it would be, so that's why I returned it for Vizio from Costco who had it for $100 cheaper.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Thank you for your review of this Samsung Soundbar System
I am sorry to hear that you were not completely satisfied with it. Your overall customer experience feedback is important to us and we will document your concerns.
Should you ever decide to give Samsung audio products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support toll-free at 1-800-SAMSUNG or via LiveChat or email.
Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
Some tech challenges
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It required some patience to set up. The optical is still not connected. Otherwise, the sound is good and we like it.
I would recommend this to a friendBrand response from MrSamsung
Posted .Straightshooter:
Thank you for sharing your experience with this soundbar.
A common reason that the optical cord is not fitting properly is that there is a small cap on the connector end that needs to be removed. Please check for the cap.
For further assistance, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
- Cons mentioned:Compatibility
Product requires more than casual knowledge to use
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Product support is non-existant. Does not operate between interfaces (you have to select either the cable box or the apple tv or the dvr) You cannot use on multiple items without special order additional purchases which NOBODY seems to know how to configure. Item sitys here unused and annoys me to no end.
No, I would not recommend this to a friend New soundbar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just purchased with item today. Got it all hooked up and I am not sure it sounds as good as it did in the store.
I would recommend this to a friendBrand response from MrSamsung
Posted .blondie24521:
Thank you for purchasing this Samsung Soundbar. I am sorry to hear that you are not completely happy with sound quality.
A common misunderstanding and cause of mediocre sound is that customers are not placing the soundbar with the SAMSUNG logo facing up towards the ceiling. If you position the soundbar with the logo facing up, you will see the display/status panel and the speakers will be facing outward. (Refer to product photos on BestBuy.com and zoom in on the photos) If you have incorrectly placed the soundbar with the display side down and the SAMSUNG logo perpendicular to the floor, you will experience muffled or low quality sound because the unit will be resting on the speakers.
If this is not your case and you need further assistance, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
Bad product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We returned this product. It was not functional. The remote was broken. And we couldn't connect it to the screen.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Heights:
Thank you for purchasing the Samsung K550 Soundbar. I am sorry to hear that you had difficulties with the remote not working.
A common misunderstanding is that customers are not placing the soundbar with the SAMSUNG logo facing up towards the ceiling. If you position the soundbar with the logo facing up, you will see the display/status panel. (Refer to product photos on BestBuy.com and zoom in on the photos) It is not uncommon that customers instead are placing the bar with the logo facing them (instead of up), which results in the display being face-down on the table and the sensor for the remote being covered.
Should you ever decide to give Samsung Soundbars another try and need assistance, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
Does what it advertised to do
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was for my husband and he loves it. Does what he wanted it to do.
I would recommend this to a friendAverage sound quality, good connectivity
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this set with a new Samsung TV and it connects very well. The sound quality is on average level.
I would recommend this to a friend