Customer Ratings & Reviews
- Model:
- HW-K550/ZA
- SKU:
- 4924902
Rating by feature
- Value
Rating 3.9 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers value the 3.1-Channel Soundbar System with Wireless Subwoofer for its exceptional sound quality and easy setup process. Many customers rave about the excellent audio experience it provides, while others appreciate the simplicity of setting it up. However, some users have expressed concerns about the bass performance, Bluetooth connectivity, volume level, and compatibility issues with certain devices.
This summary was generated by AI based on customer reviews.
Don't Bother
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is not right. The bar goes off all the time and sometimes comes on by itself. Not good.
No, I would not recommend this to a friendNot very powerful
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I found that the wireless subwoofer was convenient but not very loud. The soundbar itself was just ok.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Thank you for purchasing this Samsung Audio Product. I am sorry that you are not completely satisfied with the experience.
Your user feedback is also important to us and will be shared with our product team.
Should you need assistance with features or usage, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
Sound very good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good Christmas gift! All it needs its for samung to give u a HDMI cable it doesn't come with one
I would recommend this to a friendBrand response from MrSamsung
Posted .Thank you for purchasing this Samsung Audio Product. I am sorry that you are not completely satisfied with the experience. Your user feedback is also important to us and will be shared with our product team.
Should you need assistance with features or usage, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
Sounded better in store
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This sounded so fabulous in the store demonstration. Does not sound nearly as good in my house.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Thank you for purchasing the Samsung Soundbar. I am sorry to hear that you were not happy with its sound quality.
A possible cause may be that the Soundbar is not placed with the SAMSUNG logo facing up towards the ceiling. If you position the soundbar with the logo facing up, you will see the display/status panel and the speakers will be facing outward. (Refer to product photos on BestBuy.com and zoom in on the photos) If you have incorrectly placed the soundbar with the display side down and the SAMSUNG logo perpendicular to the floor, you will experience muffled or low quality sound because the unit will be resting on the speakers.
I hope this helps to solve the sound issue. Should you need further assistance, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
-Samsung Ambassador
Sound bar excellent. Subwoofer poor
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound bar is excellent but the subwoofer is poor. Very little sound and not easy to adjust.
I would recommend this to a friendBrand response from MrSamsung
Posted .Thank you for purchasing this Samsung Audio Product. I am sorry that you are not completely satisfied with the experience.
Your user feedback is also important to us and will be shared with our product team.
Should you need assistance with features or usage, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
Better than surround sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The bar is great however, the subwoofer barely puts out any sound. Sounded much better in store.
I would recommend this to a friendBrand response from MrSamsung
Posted .Dgas:
Thank you for your review of this Samsung product.
Your experience and feedback are important to us and we will share your thoughts with our product team.
Should you ever need assistance with setup or have questions, please reach out to Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
- Cons mentioned:Bass
Wish I had purchased a different sound system
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I do not think the Bass is very strong, I can barely hear it.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Thank you for purchasing this Samsung Audio Product. I am sorry that you are not completely satisfied with the experience. Your user feedback is also important to us and will be shared with our product team.
Should you need assistance with features or usage, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
wasnt bad but better deals out there
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This soundbar wasnt bad but there are better deals out there with a better bang for the buck.
No, I would not recommend this to a friendsound bar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wish I could make the rear speakers louder without increasing the TV speaker sound bar
No, I would not recommend this to a friendNeeds a lot more bass
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The bluetooth hook up was great,but the bass is hardly heard unless its up most all the way.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .buster11:
Thank you for your review of this Samsung Soundbar.
Your experience and feedback are important to us and we will share your thoughts with our product team.
Should you need assistance or have questions, please reach out to Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
3.1 Speakers
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed. Did not have the richness and deep base to compliment my new Samsung TV.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Thank you for your review of this Samsung Soundbar.
I am sorry to hear that you were not happy with its sound quality.
Your overall customer experience feedback is important to us and we will document your concerns.
Should you need further assistance, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
Not working. Need more time to figure out.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.For some reason it isn't working. Will take more time to figure out how to troubleshoot.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Janet:
Thank you for purchasing the Samsung HW-K550 Soundbar. I am sorry to hear that you are experiencing issues getting this unit to work
A common misunderstanding is that customers are not placing the soundbar with the SAMSUNG logo facing up towards the ceiling. If you position the soundbar with the logo facing up, you will see the display/status panel, which will indicate the unit is on. (Refer to product photos on BestBuy.com and zoom in on the photos) It is not uncommon that customers instead are placing the bar with the logo facing them (instead of up), which results in the display being face-down on the table, hidden from sight and thus not showing that the unit is on.
Should you need further assistance, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
.
it is ok soundbar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.it is ok soundbar which is compatible with samsung TV and i dont like subwoofer too big.
I would recommend this to a friendOK if you don't like bass
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound bar is really good if you do not like a lot of bass effect! The Subwoofer puts out very little sound even had geek squad come back an check it out. Geek tech told me if you want real subwoofer sound I would have to buy another brand like a Bose. Am going back to store an try to purchase another sound bar system that works!
No, I would not recommend this to a friendeasy set up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth replacing my old bose system and was missing the mounting bracketa
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Thank you for purchasing this Samsung Soundbar System
I am sorry to hear that you were not happy with its sound quality.
Your user feedback is also important to us and will be shared with our product team.
Should you need assistance with features or usage, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
Simple with decent sound
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good design, simple to use, works as expected. Get it.
I would recommend this to a friendGreat sound but not truly wireless
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.this sound system has a great sound but the speakers are not truly wireless
I would recommend this to a friendJust ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wasn't expecting great sound, and even so,I was disappointed. There is very little separation, the dynamic range is too compressed, and the bass is only vaguely present. It sounds better than the TV, but how much does that say about the sound quality? I know there aremuch better solutions out there.
No, I would not recommend this to a friendOK if TV not loud eniugh
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Returned item because it was not much different than the TV volume.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .srephenw:
Thank you for purchasing the Samsung K550 Soundbar. I am sorry to hear that you were not happy with the volume on this model.
A common misunderstanding is that customers are not placing the soundbar with the SAMSUNG logo facing up towards the ceiling. If you position the soundbar with the logo facing up, you will see the display/status panel and the speakers will be facing outward. (Refer to product photos on BestBuy.com and zoom in on the photos) If you have incorrectly placed the soundbar with the display side down and the SAMSUNG logo perpendicular to the floor, you will experience muffled or low quality sound because the unit will be resting on the speakers.
Should you decide to give this soundbar another chance and have questions, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
sound fades in and out
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not too impressed. this product sometimes cuts in and out of sound
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .BRACKET:
Thank you for your review of this Samsung product.
Your experience and feedback are important to us and we will share your thoughts with our product team.
To better troubleshoot your concern, please reach out to Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/