Customer Ratings & Reviews
- Model:
- HW-K550/ZA
- SKU:
- 4924902
Rating by feature
- Value
Rating 3.9 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers value the 3.1-Channel Soundbar System with Wireless Subwoofer for its exceptional sound quality and easy setup process. Many customers rave about the excellent audio experience it provides, while others appreciate the simplicity of setting it up. However, some users have expressed concerns about the bass performance, Bluetooth connectivity, volume level, and compatibility issues with certain devices.
This summary was generated by AI based on customer reviews.
Good sound not enough bass
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Soundbar has good sound but subwoofer does not have enough bass.
I would recommend this to a friendBrand response from MrSamsung
Posted .Thank you for purchasing this Samsung Soundbar System
I am sorry to hear that you were not completely satisfied with its sound quality.
Your user feedback is also important to us and will be shared with our product team.
Should you need assistance with features or usage, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
Did not meet my expectations
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not much better than the next model down but big price difference
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Matt:
Thank you for purchasing this Samsung Audio Product. I am sorry that you are not completely satisfied with the experience.
Your user feedback is also important to us and will be shared with our product team.
Should you need assistance with features or usage, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
Subpar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.System was not very good for a larger room. Ok for a bedroom.
I would recommend this to a friendBrand response from MrSamsung
Posted .Thank you for purchasing this Samsung Soundbar System. . Your user feedback is also important to us and will be shared with our product team.
Should you need assistance with features or usage, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
It what I expected
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am not happy with my sound bar, I expected more out of it.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Thank you for purchasing this Samsung Soundbar System
I am sorry to hear that you were not completely satisfied with the user experience.
Please give us the opportunity to assist you with the issues by calling Samsung Customer Support toll-free at 1-800-SAMSUNG.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
has 3 speakers instead of 2
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.ok system but could not get it to sound like it was in store
I would recommend this to a friendBrand response from MrSamsung
Posted .tryit2:
Thank you for purchasing this Soundbar. I am sorry to hear that you cannot duplicate the quality you heard in store.
A common misunderstanding is that customers are not placing the soundbar with the SAMSUNG logo facing up towards the ceiling. If you position the soundbar with the logo facing up, you will see the display/status panel and the speakers will be facing outward. (Refer to product photos on BestBuy.com and zoom in on the photos) If you have incorrectly placed the soundbar with the display side down and the SAMSUNG logo perpendicular to the floor, you will experience muffled or low quality sound because the unit will be resting on the speakers.
Should you need further assistance, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
Great product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds good and great price for the product. Great product.
I would recommend this to a friendNot worth the money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you're looking to increase the volume of your tv, this is fine. If you're looking to improve the sound quality of your tv, look elsewhere. I'm never been a huge fan of Samsung sound, and this one furthers that. I returned it and spent a couple hundred more on the Lg
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Thank you for your review of this Samsung Soundbar System
I am sorry to hear that you were not completely satisfied with it. Your overall customer experience feedback is important to us and we will document your concerns.
Should you ever decide to give Samsung audio products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support toll-free at 1-800-SAMSUNG or via LiveChat or email.
Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
Difficult set up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Woofer seems to not work very well hard to get the Samsung TV to recognize the sound system. Remote control is useless anytime Internet signel fluctuates I have to go through the set up again for sound system. Must use two remote controls one for sound and the other firms TV
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .JerryS4605:
Thank you for purchasing the Samsung HW-K550 Soundbar System.
I am sorry to see that you are not happy with the bass and the remote.
To better assist you with step-by-step troubleshooting, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
Better than tv speakers
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Average. Not blown away but way better then tv speakers.
I would recommend this to a friendBrand response from MrSamsung
Posted .Thank you for your review on this Samsung Soundbar System
I am sorry you were not completely satisfied with your experience. Your overall feedback is important to us and we will document your concerns.
If you ever need assistance with the Soundbar itself, please reach out to Samsung Customer Support at 1-800-SAMSUNG
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
Good system
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Only drawback is, it won't work with my direct tv remote.
I would recommend this to a friendIt could be better
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound in the Samsung tv is better than the sound bar.
No, I would not recommend this to a friendSyncing/Pairing Issues
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this item open box and tried relentlessly for several hours to try and get it to sync - I even contacted Samsung. Apparently a known issue of this model is that sometimes it just won't pair, rendering the product unless. Had to return the next day.
No, I would not recommend this to a friendCould be louder
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It could be louder doesn't really make a difference
No, I would not recommend this to a friendNo the best buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this soundbar expecting a great sound. However I was very disappointed. The sound is just a little bit better than the TV speakers, but the Subwolf is really bad, you can hardly tell is on and working. I returned the product after a couple of days.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Thank you for your review of this Samsung Soundbar System
I am sorry to hear that you were not completely satisfied with it. Your overall customer experience feedback is important to us and we will document your concerns.
Should you ever decide to give Samsung audio products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support toll-free at 1-800-SAMSUNG or via LiveChat or email.
Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
Wrong information
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The associate failed to point out that the only plug that would work was the optical type. After I got the product home I discovered that it would not work with my tv. A competitor sells their sound bars with any type of cable that may be required.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .LibertyTownship:
Thank you for purchasing the Samsung K550 Soundbar. Please know that this soundbar can be connected to a TV via an HDMI cable or optical cable. It can also be connected to other external devices via an optical or analog audio cable, as well as via HDMI. Please refer to your User Manual and, in the Table of Contents, look for the section "CONNECTIONS."
For further assistance, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
Brought it back, waste of time!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Salesperson told us it was a very powerful system and would be an upgrade over my current Onkyo component system. I took thier word and purchased it. After setup I realized he gave us wrong information. My tv was actually louder than the sound bar and the subwoofer was not even audible. Shortly afterwards I disassembled and brought it back for a refund. Customer service did a great job on return, my only remaining complaint is the time that was wasted running wires through wall during setup, then making another trip , 2hour, round trip, for return. Unfortunately this cannot be compensated. So my advice to would be buyers, do not purchase!
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Flugan:
Thank you for purchasing this Samsung Soundbar. I am sorry to hear that you were not completely happy with sound quality and returned this item.
A common misunderstanding is that customers are not placing the soundbar with the SAMSUNG logo facing up towards the ceiling. If you position the soundbar with the logo facing up, you will see the display/status panel and the speakers will be facing outward. (Refer to product photos on BestBuy.com and zoom in on the photos) If you have incorrectly placed the soundbar with the display side down and the SAMSUNG logo perpendicular to the floor, you will experience muffled or low quality sound because the unit will be resting on the speakers.
Should you ever decide to give Samsung products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support toll-free at 1-800-SAMSUNG or via LiveChat or email.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
- Pros mentioned:Sound quality
good soundbar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.soundbar was good, But like the other reviews, dead on for the subwoofer. Couldn't tell if it was even on. Really not much sound on the bass. I returned product.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Thank you for your review of this Samsung Soundbar System
I am sorry to hear that you were not completely satisfied with it. Your overall customer experience feedback is important to us and we will document your concerns.
Should you ever decide to give Samsung audio products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support toll-free at 1-800-SAMSUNG or via LiveChat or email.
Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
Not as well designed as expected
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The speakers are pointing up instead of forward on the sound bar itself. The subwoofer speaker is also pointing to the back so I don't feel like we get the high level of sound we were expecting.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Thank you for purchasing the Samsung Soundbar. I am sorry to hear that you had difficulties with your unit.
A possible cause may be that the Soundbar is not placed with the SAMSUNG logo facing up towards the ceiling. If you position the soundbar with the logo facing up, you will see the display/status panel and the speakers will be facing outward. (Refer to product photos on BestBuy.com and zoom in on the photos) If you have incorrectly placed the soundbar with the display side down and the SAMSUNG logo perpendicular to the floor, you will experience muffled or low quality sound because the unit will be resting on the speakers.
I hope this helps to solve the sound issue. Should you need further assistance, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
-Samsung Ambassador
Not so great for LG 4K Tvs
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had a lot of trouble with latency when watching movies and gaming was even worst.. I'm pretty sure this sound bar is great for Samsung Tvs but think twice before buying it for any other tv..
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Franksters777:
Thanks for your review and feedback on this soundbar.
To correct sound-TV syncing: Use the "Sound Control" button on the remote control and select AUDIO SYNC. Use the < and > arrow buttons to set the audio delay between 0ms and 300ms.
You can find further details in your User Manual.
For additional assistance, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
- Cons mentioned:Bass
Poor base
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This wasn't a very robust sound system. We couldn't get the base up enough in relation to the other sound. We returned it and went with Marantz.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Pepsiyummie:
Thank you for your review of this Samsung Soundbar.
I am sorry to hear that you had issues with this model and have returned it.
Should you ever decide to give Samsung Soundbars another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support toll-free at 1-800-SAMSUNG or via LiveChat or email.
Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/