Customer Ratings & Reviews
- Model:
- HW-K550/ZA
- SKU:
- 4924902
Rating by feature
- Value
Rating 3.9 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers value the 3.1-Channel Soundbar System with Wireless Subwoofer for its exceptional sound quality and easy setup process. Many customers rave about the excellent audio experience it provides, while others appreciate the simplicity of setting it up. However, some users have expressed concerns about the bass performance, Bluetooth connectivity, volume level, and compatibility issues with certain devices.
This summary was generated by AI based on customer reviews.
Works fine but sound isn't any better than the TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I thought a 340w wired sound bar with subwoofer would enhance the sound from my new 4k TV but we didn't notice hardly any difference from what we were getting out of the TV speakers.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Thank you for your review of this Samsung Soundbar System.
I am sorry to hear that you were not happy with its sound quality.
Your overall customer experience feedback is important to us and we will document your concerns.
Should you need further assistance, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
- Cons mentioned:Bass
Booming bass
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Difficulty to adjust sound. Very bassy. Annoying on non music programs. When you adjust the level it resets levels when you turn it off
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Thank you for purchasing this Samsung Soundbar System
I am sorry to hear that you were not happy with the user experience.
Your user feedback is also important to us and will be shared with our product team.
Should you need assistance with features or usage, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
Dissappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this soundbar in Best Buy at reco of the salesperson. It performed horribly, so I returned it. I was able to get it hooked up, but sound quality was in no way worth what we paid for it. In addtion, the remote was worthless - it could have been user error but I am pretty handy with this stuff. I could not get it to work. In addtion, there was supposed to be a digital message / status showing through front side of the screen to help you know what setting you were on - this would simply not work for me. I returned it.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .AverageJoe:
Thank you for your review of this Samsung Soundbar System
I am sorry to hear that you were not completely satisfied with it. Your overall customer experience feedback is important to us and we will document your concerns.
Should you ever decide to give Samsung audio products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support toll-free at 1-800-SAMSUNG or via LiveChat or email.
Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
Awesome mids & highs
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great looks, awesome mids & highs, but the sub definitely lacks power, just doesn't keep up with the bar it's self. Might work well for a small room with hardwood floors.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Benji:
Thank you for your review of this Samsung Soundbar.
Your experience and feedback are important to us and we will share your thoughts with our product team.
Should you need assistance or have questions, please reach out to Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
dissappointed!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.had to return to store as optical cable would not stay plugged into either t.v. or soundbar. was very upset that a relatively small part ruined the whole thing for us.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .bestbuy:
Thank you for purchasing the Samsung K550 Soundbar. I am sorry to hear that you had issues with the optical cable.
A common reason that the optical cord is not fitting properly is that there is a small cap on the connector end that needs to be removed before using the cable. With the cap in place, the cable will not fit securely. Please check for the cap.
We hope you will give this soundbar another try.
Meh!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this because, frankly, there weren't too many options that wouldn't require a kidney's going price on the black market. The sound is really low. I think the max level is 40, or something, and at about 31, you'd better make sure no one is talking, and there's no overtly loud anything playing in the vicinity or you'll be asking yourself why, oh why, didn't I just cough up that kidney.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .ccff2290:
Thank you for purchasing the Samsung K550 Soundbar. I am sorry to hear that you are experiencing low volume on this unit.
A common misunderstanding is that customers are not placing the soundbar with the SAMSUNG logo facing up towards the ceiling. If you position the soundbar with the logo facing up, you will see the display/status panel and the speakers will be facing outward. If you have incorrectly placed the soundbar with the display side down and the SAMSUNG logo perpendicular to the floor, you will experience muffled or low sound because the unit will be resting on the speakers.
Should you need further assistance, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
Bluetooth Audio constantly sutters
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound was quite nice from the optical input, but I purchased this to pair with a Samsung SUHD TV. It pairs via Bluetooth, and the audio constantly stuttered. I tried pairing with my phone and it also was the same problem. I went to the Samsung website and found forums showing that this is a common issue and has not been addressed with a firmware fix for at least 6 months. This was a very disappointing purchase, and I expected a much higher level of quality from Samsung.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .ReadyFall
Thank you for your review of this Samsung Soundbar System.
I am sorry to hear that you are experiencing issues with the Bluetooth connection.
Please give us the opportunity to assist you with the issues by calling Samsung Customer Support toll-free at 1-800-SAMSUNG.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
Sound is not very clear.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This bar is an awesome bang for your buck however, the sound just isn't very clear. While I was listening to it when I got it, I just couldn't hear it.
No, I would not recommend this to a friendNot as portrayed by salesperson
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was supposed to be a better system than the one we had, but as it turns out, it was worse. You can't get the same "surround" feel as demonstrated in the store without the extra pieces. We used it for 2 days and returned it. Also, unlike our previous system, this one doesn't stay connected to the tv. Once the tv is off and turned back on, you have to manually turn the surround system on. Our original one comes on immediately when the tv is turned on.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .panther095:
Thank you for your review of this Samsung Soundbar.
I am sorry to hear that you had issues with this model and have returned it.
Should you ever decide to give Samsung another try and have concerns or questions with setup, performance, or other issues, please know we are always here to help. You can contact Samsung Customer Support toll-free at 1-800-SAMSUNG or via LiveChat or email.
Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Seemed like a quality product recommended by sales associate. Got product home and sound wasnt very good at all. Poor bass quality from the sub
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Thank you for purchasing this Samsung Audio Product. I am sorry that you are not completely satisfied with the experience. Your user feedback is also important to us and will be shared with our product team.
Should you need assistance with features or usage, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
- Cons mentioned:Bluetooth connectivity
Bluetooth sucks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Bluetooth range was only 10 feet returned it for Visio has better sound and Bluetooth works 30 feet
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Thank you for purchasing this Samsung Audio Product. I am sorry that you are not completely satisfied with the experience. Your user feedback is also important to us and will be shared with our product team.
Should you need assistance with features or usage, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
Basic soundbar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We returned this set up the very next day. It didn't have the surround sound that we were looking for. All it did was amplify the tv sound.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Kenzzie5:
Thank you for purchasing the Samsung K550 Soundbar.
The K550 features 6 buil-in speakers on the bar, with each speaker having a dedicated amplifier to produce clear and accurate sound.
The K550 is not meant to be a surround sound system on its own, but to be a center bar complement to your surround system. One recommendation would be adding the Samsung SWA-8000S Wireless Surround Kit to the K550 Soundbar.
Should you ever have questions or concerns about which Samsung products best fit your needs, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
Sound Bar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have been looking for Samsung sound bar for my new tv i havent bought yet. and im verry pleased with it i wanted a model with sar
I would recommend this to a friendBrand response from MrSamsung
Posted .Rick:
Thank you for your interest in Samsung soundbars.
For assistance with selecting the best model to fit your particular needs, please visit http://www.samsung.com/us/audio/ or your local Best Buy store.
You can also contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
Or connect with us via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
You get what you pay for
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It does the job but there isn't anything about it that stands out. It's certainly better than a tv speaker but that's about it
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Thank you for purchasing this Samsung Sound Bar System.Your user feedback is also important to us and will be shared with our product team.
Should you need assistance with features or usage, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
Lacking in volume
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had bought this sound bar and wanted to love it. It just didn't have enough power and volume. So I had to take it back.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Tigo00:
Thank you for your review of this Samsung Soundbar.
I am sorry to hear that you were not happy with this model's output and have returned it.
A common misunderstanding is that customers are not placing the soundbar with the SAMSUNG logo facing up towards the ceiling. If you position the soundbar with the logo facing up, you will see the display/status panel and the speakers will be facing outward. (Refer to product photos on BestBuy.com and zoom in on the photos) If you have incorrectly placed the soundbar with the display side down and the SAMSUNG logo perpendicular to the floor, you will experience muffled or low quality sound because the unit will be resting on the speakers.
Should you ever decide to give Samsung another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support toll-free at 1-800-SAMSUNG or via LiveChat or email.
Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
- Pros mentioned:Sound quality
Not good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed, sounded awesome in the store, when I got home the bass was horrible
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Thank you for purchasing this Samsung Soundbar System
I am sorry to hear that you were not happy with its sound quality
Your user feedback is also important to us and will be shared with our product team.
Should you need assistance with features or usage, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
Poor subwoofer performance.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Returned soundbar for refund. Base response was very marginal. Only loud sound bursts triggered the subwolfer.
No, I would not recommend this to a friendSyncing problems
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is okay. However new Samsung 4K smart tv doesn't recognize this device in the remote setup process.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Techbuyer:
Thank you for purchasing the Samsung K550 Soundbar. I am sorry to hear that you are experiencing difficulties with setup.
To better assist you with step-by-step instructions, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
Subwoofer Performance was not satisfactory
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Subwoofer Performance was not satisfactory as expected. We have tried using all available options.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Thank you for your review of this Samsung Soundbar System. / Radiant Speaker.
I am sorry to hear that you are experiencing issues with the subwoofer.
Please give us the opportunity to assist you with the issues by calling Samsung Customer Support toll-free at 1-800-SAMSUNG.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
3.1
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is better than the tv. Treble and bass don't change when adjusting.Not worth the money
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .diverib:
Thank you for purchasing this Samsung Soundbar. I am sorry to hear that you are not completely happy with sound quality.
A common cause of mediocre sound quality is that customers are not placing the soundbar with the SAMSUNG logo facing up towards the ceiling. If you position the soundbar with the logo facing up, you will see the display/status panel and the speakers will be facing outward. (Refer to product photos on BestBuy.com and zoom in on the photos) If you have incorrectly placed the soundbar with the display side down and the SAMSUNG logo perpendicular to the floor, you will experience muffled or low quality sound because the unit will be resting on the speakers.
If this is not your case and you need further assistance, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.