Customer Ratings & Reviews
- Model:
- HW-K550/ZA
- SKU:
- 4924902
Rating by feature
- Value
Rating 3.9 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers value the 3.1-Channel Soundbar System with Wireless Subwoofer for its exceptional sound quality and easy setup process. Many customers rave about the excellent audio experience it provides, while others appreciate the simplicity of setting it up. However, some users have expressed concerns about the bass performance, Bluetooth connectivity, volume level, and compatibility issues with certain devices.
This summary was generated by AI based on customer reviews.
couldnt even get the sub and speakers to work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.never worked. did exactly as said in the manual. the front speaker worked fine. but not this
No, I would not recommend this to a friendSpending 350 isn't worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is not great and moreover it did not create the home theater effect I was looking for
No, I would not recommend this to a friendNon working
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does not sync with TV, even with Samsung TV. Instructions menual does not even help.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Thank you for your review of this Samsung Soundbar System I am sorry to hear that you are experiencing issues.
Samsung products are engineered to the highest standards of performance and quality and we back this model with a 1-year limited manufacturer's warranty, if purchased brand-new directly from an authorized seller.
To better assist you with step-by-step troubleshooting or warranty service, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
-Samsung Ambassador
Quality was not great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Speakers did not keep original sound after 4 months it started to sound muffled
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Huntlos567
Thank you for your review of this Samsung Soundbar System.
I am sorry to hear that you are experiencing issues.
Please give us the opportunity to assist you with the issues by calling Samsung Customer Support toll-free at 1-800-SAMSUNG.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
Sound quality is very poor
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound of the speak and the woofer were not the same as it was in the store.There were three choices and i choose the best of the three. Very disappointed.In fact, the sound sounds like the lesser of the three speakers..It appears that you only want my review, but you are not going to followup on my case.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Robbie
Thank you for purchasing the Samsung K550 Soundbar. I am sorry to hear that you are not satisfied with the sound quality.
A possible cause may be that the Soundbar is not placed with the SAMSUNG logo facing up towards the ceiling. If you position the soundbar with the logo facing up, you will see the display/status panel and the speakers will be facing outward. (Refer to product photos on BestBuy.com and zoom in on the photos) If you have incorrectly placed the soundbar with the display side down and the SAMSUNG logo perpendicular to the floor, you will experience muffled or low quality sound because the unit will be resting on the speakers.
I hope this helps to solve the sound issue. Should you need further assistance, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
-Samsung Ambassador
Ok speaker
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound bar sounds really good while the sub woofer is ok.it could be better
I would recommend this to a friendBrand response from MrSamsung
Posted .Thank you for purchasing this Samsung Soundbar System. Your user feedback is also important to us and will be shared with our product team.
Should you need assistance with features or usage, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
Poor Quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased my Samsung 3.1ch sound bar system Jan17. Over the past 6 months I have had issues with the subwoofer connecting up with the sound bar and now my subwoofer does not power up. May be it is a one off, but I noticed that Samsung has replaced that system with a new version and a new subwoofer design.
No, I would not recommend this to a friendDissapointing sound quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Low sound quality, disappointing bass. The addition of rear speakers to this system does not enhance the viewing experience from the superior quality of the Samsung television. Overall my recommendation is to spend the extra money for a higher quality soundbar, I didn't and am stuck with inferior sound quality.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Augie:
Thank you for purchasing the Samsung K550 Soundbar. I am sorry to hear that you are not completely happy with sound quality.
A common misunderstanding is that customers are not placing the soundbar with the SAMSUNG logo facing up towards the ceiling. If you position the soundbar with the logo facing up, you will see the display/status panel and the speakers will be facing outward. (Refer to product photos on BestBuy.com and zoom in on the photos) If you have incorrectly placed the soundbar with the display side down and the SAMSUNG logo perpendicular to the floor, you will experience muffled or low quality sound because the unit will be resting on the speakers.
Should you need further assistance, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
It wouldn't sync
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I couldn't get this to sync to the tv, returned it, bought a Bose system!
No, I would not recommend this to a friendSound quality not what expected
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Muffled sound quality- disappointing. Treble and base non-functioning.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Thank you for purchasing the Samsung Soundbar. I am sorry to hear that you had difficulties with your unit.
A possible cause may be that the Soundbar is not placed with the SAMSUNG logo facing up towards the ceiling. If you position the soundbar with the logo facing up, you will see the display/status panel and the speakers will be facing outward. (Refer to product photos on BestBuy.com and zoom in on the photos) If you have incorrectly placed the soundbar with the display side down and the SAMSUNG logo perpendicular to the floor, you will experience muffled or low quality sound because the unit will be resting on the speakers.
I hope this helps to solve the sound issue. Should you need further assistance, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
-Samsung Ambassador
not good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought a "floor model" got it home and could not get it out of demo mode..i call geek squad and they didn't know how to fix it. they told me to call the manufacturer or make a service call which would cost me an additional $98.00. I returned the item to the store and got my money back
No, I would not recommend this to a friendI Do Not recommend!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The remote did not work on two units. The backing on the remote where you change out the watch battery has to be opened with a butter knife or a quarter. The back of remote almost gets stripped trying to open it the first time. Will be diff to change the battery a second time for sure.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Lauraleeee:
Thank you for purchasing the Samsung K550 Soundbar. I am sorry to hear that you had difficulties with your remote control not working.
A common misunderstanding is that customers are not placing the soundbar with the SAMSUNG logo facing up towards the ceiling. If you position the soundbar with the logo facing up, you will see the display/status panel and the speakers will be facing outward. (Refer to product photos on BestBuy.com and zoom in on the photos)
If you have incorrectly placed the soundbar with the SAMSUNG logo perpendicular to the floor, you will experience muffled sound as well as remote control unresponsiveness because the signal receiver and speakers will be face-down on your table/stand surface.
Should you need further assistance, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
Average sounding sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Picked this up as I was told it will equalize sounds so no more loud music in movies then quiet voices. After many hours fiddling with this sound bar, I could not achieve this . Lows were very lacking. Not worth anything over $100. I will stick to my 5 year old Sony Sound Bar.
No, I would not recommend this to a friendNot great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not very well made plugs would not fit in had to return priduct
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Eyeman02:
Thank you for purchasing the Samsung K550 Soundbar. I am sorry to hear that you had issues with the cable not fitting.
If you are referring to the optical cord not fitting properly, please know that there is a small protection cap on the connector end that needs to be removed. Once that small cap is removed, the cable will fit securely.
Should you ever decide to give this soundbar another try and have questions or need assistance, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
could not get sub-woofer to work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.could not get sub-woofer to work, otherwise sound bar was fine
No, I would not recommend this to a friendNot great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Base speaker has never worked. There are no instruction on how to use remote. Cable to use to attach to tv did not work. Already had a cable, so I used mine. Overall not worth the money. Either go cheap and save money or invest more and get a better sound system.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Thank you for purchasing this Samsung Audio Product. I am sorry that you are not completely satisfied with the experience. Your user feedback is also important to us and will be shared with our product team.
Should you need assistance with features or usage, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
Garbage
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was touted off my interest in a Polk unit by the salesman to the Samsung...he must get points for peddling Samsung...sound was not improved above the TV sound...difficult to install, cheap overall in my opinion!
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Thank you for your feedback on this Samsung Sound bar System. I am sorry to hear that you are not completely satisfied with the experience.
Your user feedback is very important to us and will be shared with our product customer care team.
-Samsung Ambassador
Soundbar dead.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.bought this with wireless sub and rear speakers. Sound bar dead after two years; sub and rear speakers still power on. Samsung quality has deteriorated.
No, I would not recommend this to a friendlip sync is now out of whack
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My husband bought me this for Christmas as I found it difficult to understand the dialogue on the TV. I still have trouble with the dialogue but now I can't read the lips either.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Disgusted:
Thank you for purchasing the Samsung K550 Soundbar. I am sorry to hear that you had difficulties with the sound being out of sync with the video.
Use the "Sound Control" button on the remote control and select AUDIO SYNC. Use the < and > arrow buttons to set the audio delay between 0ms and 300ms.
You can find further details of this feature in your User Manual.
For additional assistance, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
- Pros mentioned:Easy setup
First Review! Best option out there
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After trying other options, I waited for the Samsung HW-K550 to arrive and bought it tonight. Very happy with the results! The K550 replaces the J550 and is a major upgrade. The K550 is 3.1 with six speakers whereas the J550 was 2.1. Definitely worth the extra cash. The sound is more powerful and fills the room more completely. For more money you can get the K650, but I didn't think it was worth it. Both the K550 and K650 can be synced with wireless rear speakers for better surround sound. The difference is that only the K650 works with Radiant360. First of all, I doubt I'll ever get any rear speakers. Second, I don't think I need the functionality of the Radiant360 for rear speakers. If I ever get rear speakers -- which are somewhat extraneous with a soundbar -- then I'll just get regular Samsung or other speakers that go with the K550. I like the Samsung product over Bose because it syncs easily with my Samsung 4K 65" TV with AnyNet+. This is super easy to setup without any wires. No delays between the sound and video. The subwoofer is also wireless and connected automatically to the soundbar (unlike the J550 which the user needs to sync manually). The Bluetooth connectivity with my iPhone or iPad is terrific and a must-have in 2016. The profile is slim and long. Looks great under our 65" Samsung 4K TV. I did not use the mounting brackets, but rather just set on the fireplace mantle under the TV. Thanks, Samsung, for making a much better product this year!
I would recommend this to a friend