Customer Ratings & Reviews
- Model:
- HW-K550/ZA
- SKU:
- 4924902
Rating by feature
- Value
Rating 3.9 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers value the 3.1-Channel Soundbar System with Wireless Subwoofer for its exceptional sound quality and easy setup process. Many customers rave about the excellent audio experience it provides, while others appreciate the simplicity of setting it up. However, some users have expressed concerns about the bass performance, Bluetooth connectivity, volume level, and compatibility issues with certain devices.
This summary was generated by AI based on customer reviews.
Remote nightmare
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Cannot get the remote to work with it. Thought it was us but had a professional audio/video installer check it and he just shook his head and said "what a waste".
No, I would not recommend this to a friendBroken
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It worked for maybe 15 minutes out of the box before it started to turn itself off. Returned. Horrible. Avoid. You have been warned.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Thank you for your review of this Samsung Soundbar System
I am sorry to hear that you were not completely satisfied with it. Your overall customer experience feedback is important to us and we will document your concerns.
Should you ever decide to give Samsung audio products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support toll-free at 1-800-SAMSUNG or via LiveChat or email.
Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
Audio issues
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Should have never bought this now having the same Audi issues everyone commented on. Voices don't coincide with lips. Terrible.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Thank you for your review of this Samsung Soundbar System.
I am sorry to hear that you are experiencing sync issues.
Please give us the opportunity to assist you with the issues by calling Samsung Customer Support toll-free at 1-800-SAMSUNG.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
great soundbar. 3 speakers make for better sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.has multiple sound modes. 3 speakers makes it easier to hear tv. can hear sounds from soundbar you can't pick up with tv output
I would recommend this to a friendSounded great in store
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Thought that the sound would have been just as good in my home as it was in the store, but it wasn't. I returned this item.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .J1234:
Thank you for your review of this Samsung Soundbar.
I am sorry to hear that you had issues with this model and have returned it.
Should you ever decide to give Samsung Soundbars another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support toll-free at 1-800-SAMSUNG or via LiveChat or email.
Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Good sound but problems
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have an unresolved issue with sound lapses using the optical cables that came with it. Seems to be a common problem
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .RayC:
Thank you for your review of this Samsung product.
Your experience and feedback are important to us and we will share your thoughts with our product team.
To better assist you with step-by-step troubleshooting, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
trash
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.go with polk audio all the way. let samsung make tvs and polk make speakers
No, I would not recommend this to a friendSound bar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don't think I needed this either. I have a small living room. I think I would be blown out.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Thank you for purchasing this Samsung Audio Product. I am sorry that you are not completely satisfied with the experience.
Your user feedback is also important to us and will be shared with our product team.
Should you need assistance with features or usage, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
the soundbar did not work out of the box. I had to
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the soundbar did not work out of the box. I had to make several trips to best buy to resolve
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .disappointed:
I am sorry to hear that you had difficulties with this unit, but am glad to see you were able to resolve any issues.
Should you ever need assistance, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
Mrs
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound bar stopped working 2 days after it was installed. Is it possible to return it.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Thank you for your review of this Samsung Soundbar System. I am sorry to hear that you are experiencing issues.
Samsung products are engineered to the highest standards of performance and quality and we back this model with a 1-year limited manufacturer's warranty, if purchased brand-new directly from an authorized seller.
To better assist you with step-by-step troubleshooting or warranty service, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
-Samsung Ambassador
laugh
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I hooked it up to my television, didn't improve sound. Better off saving the money.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Hopper:
Thank you for purchasing the Samsung K550 Soundbar. I am sorry to hear that you are not completely happy with sound quality.
A common misunderstanding is that customers are not placing the soundbar with the SAMSUNG logo facing up towards the ceiling. If you position the soundbar with the logo facing up, you will see the display/status panel and the speakers will be facing outward. (Refer to product photos on BestBuy.com and zoom in on the photos) If you have incorrectly placed the soundbar with the display side down and the SAMSUNG logo perpendicular to the floor, you will experience muffled or low quality sound because the unit will be resting on the speakers.
Should you need further assistance, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
remote did not work and sounds poor
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was not impressed with sound bar. We even upgraded optical cord to help.
No, I would not recommend this to a friendItem returned
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I didnt like it. It didnt satisfy my ears. I bought sonos instead.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Thank you for your review of this Samsung Soundbar System
I am sorry to hear that you were not completely satisfied with it. Your overall customer experience feedback is important to us and we will document your concerns.
Should you ever decide to give Samsung audio products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support toll-free at 1-800-SAMSUNG or via LiveChat or email.
Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
Never Worked
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This item never hooked up with the TV sound without major issues.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Dennie:
Thank you for purchasing this Samsung product. I am sorry to hear that you are experiencing issues.
Samsung products are engineered to the highest standards of performance and quality and we back this model with a 1-year limited manufacturer's warranty, if purchased brand-new directly from an authorized seller.
To better assist you with step-by-step troubleshooting or warranty service, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
Sub was not powerful
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sub was not powerful enough. We returned the unit.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Thank you for your review of this Samsung Soundbar System
I am sorry to hear that you were not completely satisfied with it. Your overall customer experience feedback is important to us and we will document your concerns.
Should you ever decide to give Samsung audio products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support toll-free at 1-800-SAMSUNG or via LiveChat or email.
Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
Does not good at all
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sorry I brought this item, it does not play good a
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Thank you for purchasing the Samsung Soundbar. I am sorry to hear that you were not happy with its sound quality.
A possible cause may be that the Soundbar is not placed with the SAMSUNG logo facing up towards the ceiling. If you position the soundbar with the logo facing up, you will see the display/status panel and the speakers will be facing outward. (Refer to product photos on BestBuy.com and zoom in on the photos) If you have incorrectly placed the soundbar with the display side down and the SAMSUNG logo perpendicular to the floor, you will experience muffled or low quality sound because the unit will be resting on the speakers.
I hope this helps to solve the sound issue. Should you need further assistance, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
-Samsung Ambassador
Didn't perform well. Volume was very low.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I Have already sent the bar to Samsung for repair.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Eddie:
Thank you for purchasing the Samsung K550 Soundbar. I am sorry to hear that you had difficulties with your unit.
A common misunderstanding is that customers are not placing the soundbar with the SAMSUNG logo facing up towards the ceiling. If you position the soundbar with the logo facing up, you will see the display/status panel and the speakers will be facing outward. If you have incorrectly placed the soundbar with the display side down and the SAMSUNG logo perpendicular to the floor, you will experience muffled or low quality sound because the unit will be resting on the speakers.
To check the status of your RMA, you can contact Samsung toll-free at 1-800-SAMSUNG or via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
Dont buy this wireless soround sound system
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung speaker system wireless not worth money...
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Matt,
I am sorry to hear that you are dissatisfied with this product. To better understand your exact issues and provide specific troubleshooting, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
Not very good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Could not hear all the sounds from movies or games
No, I would not recommend this to a friend- Pros mentioned:Sound qualityCons mentioned:Bluetooth connectivity
Great for the price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have a Samsung television and this was incredibly easy to set up. I am not tech savvy and I had it all up und running within 10 minutes of getting it all out of the box. I really like how the sound at and subwoofer wirelessly connected to my tv. I will admit that I am not a guy all that in to high quality sound and probably could not tell the difference between two good products. But for me, the sound is great. I have a 2600 single story home with an open floor plan and this thing can easily fill the whole house with quality sound if I want it to. Plus it is sleek looking. The biggest drawback is it does have some issues when connecting to my phone via blue tooth. You have to keep the phone in the same room as the sound at and not really move it around much otherwise the sound skips. This is not a big deal for me, but it may be for you. If you like to walk around with your phone while using the speaker then this is def not the soundbar you.
I would recommend this to a friend