Customer Ratings & Reviews
- Model:
- HW-K550/ZA
- SKU:
- 4924902
Rating by feature
- Value
Rating 3.9 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers value the 3.1-Channel Soundbar System with Wireless Subwoofer for its exceptional sound quality and easy setup process. Many customers rave about the excellent audio experience it provides, while others appreciate the simplicity of setting it up. However, some users have expressed concerns about the bass performance, Bluetooth connectivity, volume level, and compatibility issues with certain devices.
This summary was generated by AI based on customer reviews.
Very good sound
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We bought the sound bar after the salesman should us how much better it would be to have with the new TV
I would recommend this to a friendVery nice sound bar
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good quality and perfect sound. The unit makes it sounds like the movies.
I would recommend this to a friend- Pros mentioned:Price
totally different than in store
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.guy in bestbuy done a demo for me..sounded A MAZING..got home and i had to check my box to make sure it was the same one as i hear in store..the bass in store is what sold me on it. the soundbar itself i already knew what to expect. for a small sub in store i was impressed and the deal i got it for what crazy to pass up..$185 open box...i purchased it saturday and needless to say i returned it first thing monday and bought the polk audio magnifi. i had been looking at the polk before hand but like the samsung would sync wirelessly to my tv. if you want a great soundbar and just a dog toot of bass then this is the system for you.check out the polk audio magnifi if you want something more.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Thank you for purchasing this Samsung Audio Product. I am sorry that you are not completely satisfied with the experience.
Your user feedback is also important to us and will be shared with our product team.
Should you ever decide to give Samsung audio products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support toll-free at 1-800-SAMSUNG or via LiveChat or email.
Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
Finicky
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Set up instructions were not accurate. Tricky to get synced with wireless network. Battery for the remote was dead. Everytime the network flickers or looses strength you must resybc the sound bar remote us basically usekess
No, I would not recommend this to a friendOK I guess
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Decent sound nothing to write home about. Minimal functionality.
No, I would not recommend this to a friendOK for TV great for music
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have a newer Samsung 4k tv. I bought this thinking it would help my video sound. This didn't help much at all. I still have to turn up super loud.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Freaker17511:
Thank you for purchasing the Samsung K550 Soundbar. I am sorry to see that you are not getting adequate volume on this unit.
A common misunderstanding is that customers are not placing the soundbar with the SAMSUNG logo facing up towards the ceiling. If you position the soundbar with the logo facing up, you will see the display/status panel and the speakers will be facing outward. If you have incorrectly placed the soundbar with the display side down and the SAMSUNG logo perpendicular to the floor, you will experience muffled or low quality sound because the unit will be resting on the speakers.
Should you need further assistance, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
No Bass
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The soundbar is fantastic but the subwoofer, has no or hardly any bass whatsoever. I bought a Samsung 4k tv and wanted to match the sound system up with the same brand. Big mistake, the Sony I was replacing had a ton of bass. And it was too just the soundbar and sub. Look, is it fine, yes... but if you're looking for a strong bass system, you're better off buying something else. Trust Me!
No, I would not recommend this to a friendSamsung soundbar not compatiable with 2016 SUHD TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have tried to setup. I wouldn't get a bluth connection til the 16th time and then it drops out. Audio intermitted or on 15min.s then completely off. I had an IT guy come over and he troubleshoot it. Say not compatible but if I don't screw with the settings he created I will have audio with" tv" on the soundbar setting. My tv requires a certain interfacing and nothing at all. I have to purchase this soundbar cuz my 2 year Onkyo 4k wasn't compatiable with my tv. It's been a nightmare. Feel Best Buy salesman should have warned me before that I am locked in buying another Samsung product for my tv. I purchased this one and still issues. The 8000s rear speakers are a joke. No independent volume control on speakers and they sound terrible. My flip3's usage on my old HDTV Vizio work so well but not with this system.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Paulsddd3
Thank you for your review of this Samsung Soundbar System.
I am sorry to hear that you are experiencing issues with the interface control.
Please give us the opportunity to assist you with the issues by calling Samsung Customer Support toll-free at 1-800-SAMSUNG.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
DTS or Dolby 5.1 sound is not played properly
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have purchased Samsung HW-K550 and SWA-8000S speakers. 2.1 Sound is played properly and Surround sound plays the sound from all the speakers. Sound is not played from all the channels when watching movies when I select sound mode as DTS-HD or 5.1 Sound track from Netflix. I can hear all background voices but not the center channel dialogs. I think Dolby or DTS sound tracks are not decoded properly by this soundbar. I am using HDMI to connect to my Blueray player and TV. Second issues is about the input selection. I can't select D-In when TV-ARC is connected not sure if there is anything we may do to fix these problems. Really bad experience with this soundbar and the rear speakers.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Deepak:
Thank you for your review of this Samsung product.
Your experience and feedback are important to us and we will share your thoughts with our product team.
Should you need assistance or have questions, please reach out to Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Not very good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased the Vizio 3.1 that has sold out since. And I purshased this one...for different rooms. Since this one was more expensive I was going to put this in living room and the vizio in my office. When I placed them side-by-side The vizio was cheaper and much much better than this. in terms of every sound metric you can think of. The sound on the samsung bar doesn't have any mid range, its way too trebble-y. the Sub is terrible, especially for it's heft. I really don't see how anyone can give this thing a good review. My only thought is they have nothing to compare this to.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .alslano:
Thank you for purchasing the Samsung K550 Soundbar. I am sorry to hear that you are not completely happy with sound quality.
A common misunderstanding is that customers are not placing the soundbar with the SAMSUNG logo facing up towards the ceiling. If you position the soundbar with the logo facing up, you will see the display/status panel and the speakers will be facing outward. (Refer to product photos on BestBuy.com and zoom in on the photos) If you have incorrectly placed the soundbar with the display side down and the SAMSUNG logo perpendicular to the floor, you will experience muffled or low quality sound because the unit will be resting on the speakers.
Should you need further assistance, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
Cannot control volume using the TV's remote
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Before I installed this soundbar I could control the volume on my Samsung TV using the remote provided by my cable company (Frontier). After installing the HW K550 I cannot control the volume except by using the Samsung remote that came with the soundbar. Now I have to use one remote to change channels and one remote to change volume. I plan on returning this soundbar as it does not integrate with Samsung products. Also, the bluetooth subwoofer will not pair (connect).
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Thank you for your review of this Samsung Soundbar System. I am sorry to hear that you are experiencing issues.
Samsung products are engineered to the highest standards of performance and quality and we back this model with a 1-year limited manufacturer's warranty, if purchased brand-new directly from an authorized seller.
To better assist you with step-by-step troubleshooting or warranty service, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
-Samsung Ambassador
Really Frustrating
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would love to give this soundbar a great rating. Unfortunately, I have had two of them and have yet to hear any sound. I ordered the first one, and the soundbar was dead out of the box. Returned that one today and exchanged it for a second unit. Exactly the same experience. I will obviously be returning this one, and I'm not sure what I will get in its place but it WON'T be a Samsung.
No, I would not recommend this to a friendVery Unhappy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wish I could give a thorough review, but I simply could not get this product to work. It would not power up at all. No lights. No audio cues. Nothing. I returned it to Best Buy and they replaced it with a new one. That one also would not power up. After two failures, I returned it to Best Buy and chose another brand altogether.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .HankChicago:
Thank you for purchasing the Samsung HW-K550 Soundbar. I am sorry to hear that you had difficulties with setup.
A common misunderstanding is that customers are not placing the soundbar with the SAMSUNG logo facing up toward the ceiling. If you position the soundbar with the logo facing up, you will see the display/status panel. (Refer to product photos on BestBuy.com and zoom in on the photos) This could explain why you did not notice any lights or cues.
Should you ever decide to give Samsung soundbars another try and need any assistance, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
stopped less than a year from purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So I figure that something like a sound bar will last, at least a year. Didn't purchase the 'extra' protection, but only to find out that there really is no protection. A year? Come on man...
No, I would not recommend this to a friend