Customer Ratings & Reviews

Hi Dave,

Thank you for purchasing the Samsung HW-T650 Soundbar with Wireless Subwoofer. I am sorry to see that you are not completely happy with the subwoofer.

By design, the purpose of the subwoofer is to reproduces low frequency sounds and not musical tones. It adds rich tones and deepens sound effects, like the rumbles of an explosion or the depth in bass guitars and drums.

There are two adjustments that can be made for bass and subwoofer:
1) Using the WOOFER button on the remote, you can adjust the volume of the subwoofer between -6 to +6 by toggling the button up or down. To set the subwoofer volume level to 0, press the button down

2) Adjust the bass control by pressing the SOUND CONTROL button (gear icon) on the remote control, then select BASS to increase the level. You can adjust the volume between -6 to +6 by using the Up/Down buttons.

For precise audio adjustments, you can use the 7-band frequency equalizer to optimize the sound for your room acoustics.

I hope this helps. For further assistance with features, settings, adjustments, or functions please contact Samsung Customer Support.

1) Phone: 1-800-SAMSUNG, (available 8AM to 12AM EST - 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com

If you have not already done so, we invite you to register your new Samsung product at:
https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F

Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.

~ Samsung Ambassador

Hi Katd,

Thank you for purchasing the Samsung HW-T650 Soundbar and for your review. I am very sorry that you are not happy with the volume of your soundbar. Simply changing the Digital Output Audio Format to PCM can help. You may want to try changing the Digital Output Audio Format to PCM.

This can be found at Home > Settings > Sound > Expert Settings. (It can also be found in the Quick Settings.)

If your Digital Output Audio Format isn't set to PCM, like for instance if you have a Dolby option selected, then you will likely notice decreased maximum volume. Dolby options are designed for surround systems (like 5.1 or 7.1), whereas PCM provides great sound quality for stereo speakers.

If you don't have a surround system, you will probably want to select PCM. You'll get much louder volume that way, and potentially better sound quality.

I hope this helps. For further assistance with settings, features, or functions, please contact Samsung Customer Support via:

1) Phone: 1-800-SAMSUNG, (available 8AM to 12AM EST - 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com

If you have not already done so, we invite you to register your new Samsung product at:
https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F

Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.

~ Samsung Ambassador

Hi Justme,

Thank you for purchasing the Samsung T650 Soundbar and for your review. We appreciate your feedback regarding the drowned out or decreased dialogue you are experiencing.

To improve your experience, try using Dynamic Range Control (DRC). DRC lets you apply dynamic range control to Dolby Digital tracks. With DRC turned on, loud sounds will be reduced.
1) Turn off your Soundbar.
2) While the Soundbar is off, press and hold the Sound Mode button on the remote control for 6 seconds until you see “DRC ON” shown on the display.
3) To turn off DRC, repeat steps 1 and 2 above.

You can also try optimizing audio performance for your specific content by pressing the SOUND MODE button on your soundbar remote, and then selecting the desired sound effect by choosing STANDARD, SURROUND SOUND, GAME, or SMART.

If you need additional help with this issue, or have any questions or concerns with this soundbar, please reach out to us via any of the below options:

1-800-SAMSUNG (ask for Soundbars), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.

For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.

We hope to hear from you soon.

~ Samsung Specialist