Customer Ratings & Reviews
- Model:
- HW-T650/ZA
- SKU:
- 6400685
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers admire the 3.1-Channel Soundbar for its exceptional sound quality, describing it as excellent and a significant improvement over TV speakers. The easy setup process is also widely appreciated, making it a user-friendly choice. While some users have concerns about volume control and connectivity issues, the overall sentiment is positive, with customers praising the soundbar's price-to-quality ratio and powerful bass.
This summary was generated by AI based on customer reviews.
Not as good as Vizeo
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is not as good as Vizio, I have both and prefer the sound of the Vizio. And, the Vizeo that was $250 sounds better than my $1200 Bose sound bar!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi StanleyMass,
Thank you for purchasing this Samsung HW-T650 Soundbar featuring a dedicated center channel for clear dialogue and a wireless subwoofer for deep bass. I am sorry to hear that you are not completely happy with performance.
Your soundbar features Smart Sound Mode to automatically analyze your content and optimize sound settings for the best audio delivery. You can also select from STANDARD, SURROUND SOUND, GAME, SMART, or DTS VIRTUAL:X effects by pressing the SOUND MODE button on the soundbar remote.
You can further adjust TREBLE and BASS via the SOUND CONTROL button (looks like a gear symbol).
I hope this tip helps improve your sound experience. Should you need further assistance with features, functions, settings, or adjustments, please contact Samsung Customer Support at:
1) Phone: 1-800-SAMSUNG, (available 8AM to 12AM EST - 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at:
https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Ambassador
Samsung h650
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very average, definitely needs more speakers if your looking for a theatrical sound, looking back I would’ve just saved for the a 950t soundbar
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Xtian2020,
Thank you for purchasing the Samsung T650 Soundbar and for your review. We value your feedback regarding the performance of your soundbar.
Your soundbar features Smart Sound Mode to automatically analyze your content and optimize sound settings for the best audio delivery. You can also select from STANDARD, SURROUND SOUND, GAME, SMART, or DTS VIRTUAL:X effects by pressing the SOUND MODE button on the soundbar remote.
You can further adjust TREBLE and BASS via the SOUND CONTROL button (looks like a gear symbol).
I hope these tips help improve your sound experience. Should you need further assistance with features, functions, settings, or adjustments, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for Soundbars), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
There is reason for the price cut
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Soundbar was not easy to setup on my Sony X900H TV it would randomly disconnect from the ARC HDMI saying not signal, and when it did work the bass was lackluster, I exchange this sound bar for the Vizio 5.1 sound bar and wow what a difference, easy setup no connection issues and sounds amazing. Who would of thought a Vizio soundbar could out perform a Samsung sound bar.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi darkvader248,
Thank you for your review of the HW-T650 Samsung Soundbar. I am sorry to hear that it did not work out for you and have returned your unit. Your feedback is very important to us and will be shared with our product team.
Should you ever decide to give Samsung audio products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support by any of the below options:
1) Phone: 1-800-SAMSUNG, (available 8AM to 12AM EST - 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
Again, thank you for taking the time to share your experience. We hope to regain you as a customer in the near future.
~ Samsung Ambassador
Connectivity issues!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The wireless connection often disconnects which is frustrating during watching a movie or a show.
No, I would not recommend this to a friendGood sound bar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a good sound bar. It’s supposed to enhance the voices and minimize background noises...we don’t notice that happening at all.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Jean,
Thank you for purchasing the Samsung HW-Q60T Soundbar and for your review. We appreciate your feedback regarding the sound performance. This soundbar features a powerful wireless subwoofer, as well as Game Pro Mode, Dolby Digital Plus, and DTS Digital Surround for deep bass, rich sound, and clear tones.
You can try optimizing audio performance for your specific content by pressing the SOUND MODE button on your remote, and then selecting the desired sound effect by choosing STANDARD, SURROUND SOUND, GAME PRO, ADAPTIVE SOUND, or DTS VIRTUAL:X.
You can further adjust TREBLE and BASS via the SOUND CONTROL button (looks like a gear symbol).
Refer to pages 22-24 of the User Manual for detailed instructions: https://downloadcenter.samsung.com/content/UM/202004/20200417163727097/HW-Q60T_ZA_FullManual_02_ENG_200219.pdf
If you need further assistance, please know we are here to help. You can reach Samsung Customer Support at 1-800-SAMSUNG (ask for Soundbars), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
We look forward to hearing from you.
~ Samsung Specialist
Features work but sound is not impressive
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This sound bar is very user friendly from a plug and play and integration perspective. However, if you have a discerning ear for sound quality or like to listen to bass heavy music or special effects, then this is not for you. The overall sound quality is mediocre at best, though better than most TV speakers. There is a clearly missing high pass crossover to prevent low frequencies from being distorted by the bar.
No, I would not recommend this to a friendBrand response from Samsung
Posted .HackShot412,
Thank you for purchasing this Samsung HW-T650 Soundbar featuring a dedicated center channel for clear dialogue and a wireless subwoofer for deep bass. I am sorry to hear that you are not completely happy with performance.
Your soundbar features Smart Sound Mode to automatically analyze your content and optimize sound settings for the best audio delivery. You can also select from STANDARD, SURROUND SOUND, GAME, SMART, or DTS VIRTUAL:X effects by pressing the SOUND MODE button on the soundbar remote.
You can further adjust TREBLE and BASS via the SOUND CONTROL button (looks like a gear symbol).
There are two adjustments that can be made to maximize bass from the soundbar and subwoofer:
1) Using the WOOFER button on the remote, you can adjust the volume of the subwoofer between -6 to +6 by toggling the button up or down. To set the subwoofer volume level to 0, press the button in.
2) Adjust the bass control by pressing the SOUND CONTROL button (gear icon) on the remote control, then select BASS to increase the level. You can adjust the volume between -6 to +6 by using the Up/Down buttons.
For precise audio adjustments, you can use the 7-band frequency equalizer to optimize the sound for your room acoustics.
I hope this tip helps improve your sound experience. Should you need further assistance with features, functions, settings, or adjustments, please contact Samsung Customer Support. at:
For further assistance, please contact Samsung Customer Support.
1) Phone: 1-800-SAMSUNG, (available 8AM to 12AM EST - 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at:
https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Ambassador
Soundbar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty nice sound bar mounts nicely on the wall. Subwoofer does not mount though so it needs shelved or out on the floor
I would recommend this to a friendBrand response from Samsung
Posted .Hi Stim,
Thank you for purchasing the Samsung T650 and for your review. We value your feedback and will share it with our teams.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
Just ok
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it is fine if you want something without the bass. It didn't do the job we were expecting. Will be returning this item for an upgrade.
No, I would not recommend this to a friendBrand response from Samsung
Posted .johnnyN:
Thank you for your review of this Samsung HW-T650 Soundbar. I am very sorry that you are not completely happy with the bass performance.
There are two adjustments that can be made to maximize bass from the soundbar and subwoofer:
1) Using the WOOFER button on the remote, you can adjust the volume of the subwoofer between -6 to +6 by toggling the button up or down. To set the subwoofer volume level to 0, press the button in.
2) Adjust the bass control by pressing the SOUND CONTROL button (gear icon) on the remote control, then select BASS to increase the level. You can adjust the volume between -6 to +6 by using the Up/Down buttons.
For precise audio adjustments, you can use the 7-band frequency equalizer to optimize the sound for your room acoustics.
I hope this helps. For further assistance with features, settings, adjustments, or functions please contact Samsung Customer Support.
1) Phone: 1-800-SAMSUNG, (available 8AM to 12AM EST - 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at:
https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F&user=dsr-registration
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Didn't improve dialog clarity
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This soundbar did produce better sound than the built in tv sound, but did not improve the dialog clarity much.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Barbara,
Thank you for purchasing the HW-T650 Soundbar and for your review. I am very sorry to hear that you are experiencing issues with poor dialogue clarity.
To improve your experience, try using Dynamic Range Control (DRC). DRC lets you apply dynamic range control to Dolby Digital tracks. With DRC turned on, loud sounds will be reduced.
1) Turn off your Soundbar.
2) While the Soundbar is off, press and hold the Sound Mode button on the remote control for 6 seconds until you see “DRC ON” shown on the display.
3) To turn off DRC, repeat steps 1 and 2 above.
You can also try optimizing audio performance for your specific content by pressing the SOUND MODE button on your soundbar remote, and then selecting the desired sound effect by choosing STANDARD, SURROUND SOUND, GAME, or SMART.
If you need additional help with this issue, or have any questions or concerns with this soundbar, please reach out to us via any of the below options:
1) Phone: 1-800-SAMSUNG, (available 8AM to 12AM EST - 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at:
https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Ambassador
Lackofsoundforthrmoney
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This sound bar was put in a 30 x 50 playroom it’s not big enough for the area I need more speakers or surround sound
No, I would not recommend this to a friendBrand response from Samsung
Posted .Notgoodenoughformyspace:
Thank you for sharing your review of the Samsung HW-T450. I am sorry to see that you are not completely happy with the sound performance. This soundbar features a powerful wireless subwoofer, as well as Game Mode, & Smart Sound which automatically detects what you're watching and optimizes the sound setting.
You can try manually optimizing your settings by pressing the SOUND MODE button on your remote, and then selecting the desired sound effect by choosing STANDARD, SURROUND SOUND, GAME, SMART, or DRC.
You can further adjust TREBLE and BASS via the SOUND CONTROL button (looks like a gear symbol).
Refer to pages 21-23 of the User Manual for detailed instructions: https://downloadcenter.samsung.com/content/UM/202004/20200423101910539/HW-T650_ZA_FullManual_01_ENG_200219.pdf
If you need further assistance, please know Samsung Customer Support is here to help.
For further assistance, please contact Samsung Customer Support via:
1) Phone: 1-800-SAMSUNG, (available 8AM to 12AM EST - 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at:
https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Ambassador
Nothing special just ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s ok , sound is good bass is good , it’s just comes on by it’s self after I turn it off ? Nothing special
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Atl1,
Thank you for your review of the Samsung HW-T650 Soundbar. I am sorry to hear that you are experiencing issues with the soundbar turning itself on after being turned off.
The Soundbar turns on by itself when another device connected to it tells it to. The solution depends on which device is causing the Soundbar to turn on.
1) For a Bluetooth source, press and hold the SOUND MODE button for 6 seconds while the Soundbar is on. Set it so that “OFF-BLUETOOTH POWER” appears on the display.
2) For an Optical source, press and hold the Left button for 6 seconds while the Soundbar is on. Set it so that “OFF-AUTO POWER LINK” appears on the display.
3) For an HDMI source, press and hold the Right button for 6 seconds while the Soundbar is on. Set it so that “OFF-ANYNET+” appears on the display.
If you need further assistance, please reach out to us via any of the following options:
1) Phone: 1-800-SAMSUNG, (available 8AM to 12AM EST - 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
~ Samsung Ambassador
Eh
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sales person was really pushy. The sound bar is really muffled and the sub woofer freaks my dog out
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Willieheus,
Thank you for purchasing the Samsung HW-T650 Soundbar and for your review. We appreciate your feedback regarding your in-store experience, as well as the audio performance of your soundbar and subwoofer.
Your soundbar features Smart Sound Mode to automatically analyze your content and optimize sound settings for the best audio delivery. You can also select from STANDARD, SURROUND SOUND, GAME, SMART, or DTS VIRTUAL:X effects by pressing the SOUND MODE button on the soundbar remote.
You can also press the Sound Control button on the remote (looks like a gear) to adjust TREBLE and BASS.
Press and hold the Sound Control button for about 5 seconds to adjust the sound for each of seven frequency bands.
Using the WOOFER button on the remote, you can adjust the volume of the subwoofer between -6 to +6 by toggling the button up or down. To set the subwoofer volume level to 0, press the button down.
I hope these tips help improve your sound experience. Should you need further assistance with features, functions, settings, or adjustments, please contact Samsung Customer Support via any of the following options:
1) Phone: 1-800-SAMSUNG / Available 8 AM - 12 AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/contact/
3) Text HELP to 62913
4) Samsung Members App
5) Facebook Messenger: https://www.facebook.com/samsungsupport
6) Twitter: https://twitter.com/SamsungSupport
7) The Samsung TV Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/
If you have not already done so, we invite you to register your new Samsung product at:
https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
We hope to hear from you soon.
~ Samsung Specialist
No remote or manual
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far the soundbar sounds good but that’s all I can say so far. I received this product without the remote or even the manual. I can’t seem to get the subwoofer to connect without that remote. I did find the manual online, though. In order to hookup up the subwoofer, I need to press a button on the remote. I tried the same button on the soundbar but it didn’t work. Help
I would recommend this to a friendBrand response from Samsung
Posted .Hi Beanbutt,
Thank you for purchasing the Samsung HW-T650 Soundbar. I am very sorry that your remote and user manual were missing from your box. If purchased brand-new and unopened, please contact Samsung Customer Support and a representative will gladly help you.
For further assistance, please contact Samsung Customer Support.
1) Phone: 1-800-SAMSUNG, (available 8AM to 12AM EST - 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at:
https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Ambassador
Samsung soundbar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice soundbar but returned for Bose soundbar. No highs, no lows... must be Bose! But the sound is awesome.
I would recommend this to a friendBrand response from Samsung
Posted .Hello Km9e,
Thank you for your review of the Samsung HW-T650 Soundbar. I am sorry to hear that it did not work out for you and have returned your unit. Your feedback is very important to us and will be shared with our product team.
Should you ever decide to give Samsung audio products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support by any of the below options:
1) Phone: 1-800-SAMSUNG, (available 8AM to 12AM EST - 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
Again, thank you for taking the time to share your experience. We hope to regain you as a customer in the near future.
~ Samsung Ambassador
Sounds good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.At first it sounded a little hollow like a tin can but with some adjusting on the sound bar it was much better
No, I would not recommend this to a friendBrand response from Samsung
Posted .philski:
Thank you for purchasing the Samsung HW-T650 featuring Smart Sound technology that auto-detects what you are watching and adjusts settings for the best experience. I'm glad to hear that your sound improved with a few adjustments to your settings.
If you would like to further optimize your audio experience, please try the various sound modes this model offers. Press the SOUND MODE button on your remote, and then select your desired sound effect: STANDARD, SURROUND SOUND, GAME, or SMART.
You can also adjust TREBLE and BASS via the SOUND CONTROL button (looks like a gear symbol).
If you need further assistance, please know we are here to help. You can reach Samsung Customer Support via:
1) Phone: 1-800-SAMSUNG, (available 8AM to 12AM EST - 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at:
https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F&user=dsr-registration
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Good product. Beware of open box descriptions
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product. Open box. Missing parts that were listed as present in the package but were not.
I would recommend this to a friendAverage Quality
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This soundbar works okay, but I wish I would've gone with a bigger one, even if it was more expensive.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi SPMD,
Thank you for purchasing this Samsung HW-T650 Soundbar featuring a dedicated center channel for clear dialogue and a wireless subwoofer for deep bass. I am sorry to hear that you are not completely happy with performance.
Your soundbar features Smart Sound Mode to automatically analyze your content and optimize sound settings for the best audio delivery. You can also select from STANDARD, SURROUND SOUND, GAME, SMART, or DTS VIRTUAL:X effects by pressing the SOUND MODE button on the soundbar remote.
You can further adjust TREBLE and BASS via the SOUND CONTROL button (looks like a gear symbol).
I hope this tip helps improve your sound experience. Should you need further assistance with features, functions, settings, or adjustments, please contact Samsung Customer Support.
For further assistance, please contact Samsung Customer Support.
1) Phone: 1-800-SAMSUNG, (available 8AM to 12AM EST - 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at:
https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Ambassador
Didn’t keep
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned it and went with Yamaha y209. Better sound and value for the price. Return was easy.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Gary,
Thank you for your review of the Samsung HW-T650 Soundbar. I am sorry to hear that it did not work out for you and have returned your unit. Your feedback is very important to us and will be shared with our product team.
Should you ever decide to give Samsung audio products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support by any of the below options:
1) Phone: 1-800-SAMSUNG, (available 8AM to 12AM EST - 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
Again, thank you for taking the time to share your experience. We hope to regain you as a customer in the near future.
~ Samsung Ambassador
Samsung has left us out to dry
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased this Samsung soundbar along with a new TV. We had Geek Squad set it up and all was ok. After a couple months, the optical stopped working on them. We switched out the optical cord just to see but it didn’t work. Spent 3 hours troubleshooting on phone with Samsung. They set up service and then they cancelled. They set up service again and then they cancelled again. They stated they would switch out the tv. After 4 more calls and horrible wait times and being hung up on we couldn’t get the RA number for Best Buy to switch out the tv. We went to Best Buy 4 times and they were so great. They did a lot to help us and gave us free Geek Squad support to change out the tv but of course the soundbar is still out. Another 4 hours with Samsung and long hold times. They said contact Best Buy and hung up on me. I am stuck. No fault of Best Buy per the managers tried so hard to help us out.
No, I would not recommend this to a friend- Pros mentioned:Sound quality
Did not work long before having problems
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.System worked fine for a couple of months and then started to periodically go in and out. About the 6th month the system would not work. Samsung has some great products but this is not one I would purchase.
No, I would not recommend this to a friend