Customer Ratings & Reviews
- Model:
- HW-T650/ZA
- SKU:
- 6400685
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers admire the 3.1-Channel Soundbar for its exceptional sound quality, describing it as excellent and a significant improvement over TV speakers. The easy setup process is also widely appreciated, making it a user-friendly choice. While some users have concerns about volume control and connectivity issues, the overall sentiment is positive, with customers praising the soundbar's price-to-quality ratio and powerful bass.
This summary was generated by AI based on customer reviews.
Samsung Sound Bar
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed, had to have it in for repair which took overly long. Now the display lights are not working. I will take it back and try to get it fixed again. This is more than a minor annoyance.
No, I would not recommend this to a friendPoor Quality
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound bar randomly drops sounds multiple times while using. I was probably unfortunate to have received a bad product and realize it when it was no longer eligible for return. Not worth the money!
No, I would not recommend this to a friendOooops
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I haven't lived where you delivered this item for 4 months. When I updated my profile address I did not see an option, or see a need, to change my shipping address. I thought it would update automatically.
No, I would not recommend this to a friendBrand response from Samsung
Posted .TBsSB,
I am very sorry to see that you had an unfortunate delivery experience. I hope you are able to resolve this issue with Best Buy quickly.
Should you ever need assistance or have questions about using your Samsung HW-T650 Soundbar once you receive it, please know we are here to help. You can reach Samsung Support at:
1) Phone: 1-800-SAMSUNG, (available 8AM to 12AM EST - 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at:
https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Ambassador
Never used because it didn’t come with a remote
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sold it to us without a power cord to the sound bar and a remote, went back into the store to get it... got the cord but they never got us the remote. Haven’t even used the sound bar once
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi NoRemote,
Thank you for purchasing the Samsung HW-T650 Soundbar. I am very sorry that your power cord and remote were missing from your box. If purchased brand-new and unopened, please contact Samsung Customer Support and a representative will gladly help you at:
1) Phone: 1-800-SAMSUNG, (available 8AM to 12AM EST - 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at:
https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Ambassador
Poor sound quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv speakers have a better sound this sound bar! We have had it turned up very high and you still can’t hardly hear the voices on the screen.
No, I would not recommend this to a friendBrand response from Samsung
Posted .clduppass:
Thank you for purchasing the Samsung HW-T650 Soundbar and for your review. I am very sorry that you are not happy with the volume of your soundbar. Simply changing the Digital Output Audio Format to PCM can help. You may want to try changing the Digital Output Audio Format to PCM.
This can be found at Home > Settings > Sound > Expert Settings. (It can also be found in the Quick Settings.)
If your Digital Output Audio Format isn't set to PCM, like for instance if you have a Dolby option selected, then you will likely notice decreased maximum volume. Dolby options are designed for surround systems (like 5.1 or 7.1), whereas PCM provides great sound quality for stereo speakers.
If you don't have a surround system, you will probably want to select PCM. You'll get much louder volume that way, and potentially better sound quality.
I hope this helps. For further assistance with settings, features, or functions, please contact Samsung Customer Support.
1) Phone: 1-800-SAMSUNG, Available 8AM -12AM EST (7 Days a Week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Horrible sound at low levels. Do not buy this one
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible sound at low levels - hard to hear dialogue and no bass whatsoever. Sure, sounds good when cranked up, but for $300 I expect more.
No, I would not recommend this to a friendI need a solution asap
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve called several times to complain about this item but no one attend to me properly.just the soundbar play while the woofer doesn’t not
No, I would not recommend this to a friendCan not get it to work !!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy at all ! Will not work at ALL ! Does not have a manual.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Rick:
I am very sorry you are experiencing issues setting up your soundbar. The Full Manual is available online here:
https://downloadcenter.samsung.com/content/UM/202004/20200423101910539/HW-T650_ZA_FullManual_01_ENG_200219.pdf
Should you need further assistance with setup, or have any questions about features or operation, please know that Samsung is here to help. You can contact us via any of the below options:
1) Phone: 1-800-SAMSUNG, (available 8AM to 12AM EST - 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at:
https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F&user=dsr-registration
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Sound not working good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would of loved it if it was actually working perfect . The sounds just goes up and down by itself and my car is not working to go return it
No, I would not recommend this to a friendNot worth the money in my opinion.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.1 1/2 year later suddenly just stopped working. Checked all the cables etc but it would not come on.
No, I would not recommend this to a friendEek
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible sound. The woofer settings do not enhance the sound. This Samsung system is one step above the sound system resident in the TV.
No, I would not recommend this to a friendReturned Sound Bar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cannot submit a survey. Sound Bar was returned. Did not have a chance to evaluate. Bought from Outlet & plug was damaged. Took it back.
No, I would not recommend this to a friendNever play it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fell off the wall I need another one and all my thing put up it’s been dec 1 still don’t have my tv and things ! HELP ME PLEASE
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Nothappyatall,
Thank you for purchasing the Samsung HW-T650 Soundbar. Your feedback is very important to us and will be shared with our product team.
Please contact Samsung Customer Support so we can better understand your issue and assist you with step-by-step troubleshooting or warranty service.
For further assistance, please contact Samsung Customer Support.
1) Phone: 1-800-SAMSUNG, (available 8AM to 12AM EST - 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at:
https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Ambassador
Not as good as I thought it would be
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had it less than a month and it went out already now got to take it back to the store when I really don't have the time.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Faultyequipment,
I am very sorry you are experiencing issues with your HW-T650 Soundbar after less than a month.
Samsung is committed to providing the best possible product experience, quality, and value. We back this model with a 1-year limited manufacturer's warranty if purchased brand-new directly from an authorized seller.
Please reach out to Samsung Customer Support so we can better understand your issue and provide you with troubleshooting assistance or warranty service.
For further assistance, please contact Samsung Customer Support.
1) Phone: 1-800-SAMSUNG, (available 8AM to 12AM EST - 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
~ Samsung Ambassador
Very upset
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s didn’t work the soundbar was broken it didn’t function properly I’ve tried all the connections what a waste
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Nexsus,
Thank you for your review of the Samsung T650 Soundbar. Your feedback is appreciated and will be shared with our product teams.
Samsung is committed to providing the best possible product experience, quality, and value. We back this model with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller like Best Buy.
Please reach out to us via any of the following so that we can provide troubleshooting or begin warranty service:
1-800-SAMSUNG (ask for Soundbars), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
We look forward to hearing from you.
~ Samsung Specialist
Not good sound quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is horrible. You have to raise the volume above 30 to hear anything
No, I would not recommend this to a friendBrand response from Samsung
Posted .Benny:
Thank you for purchasing the Samsung HW-T650 Soundbar and for your review. I am very sorry that you are not happy with the volume of your soundbar. Simply changing the Digital Output Audio Format to PCM can help. You may want to try changing the Digital Output Audio Format to PCM.
This can be found at Home > Settings > Sound > Expert Settings. (It can also be found in the Quick Settings.)
If your Digital Output Audio Format isn't set to PCM, like for instance if you have a Dolby option selected, then you will likely notice decreased maximum volume. Dolby options are designed for surround systems (like 5.1 or 7.1), whereas PCM provides great sound quality for stereo speakers.
If you don't have a surround system, you will probably want to select PCM. You'll get much louder volume that way, and potentially better sound quality.
I hope this helps. For further assistance with settings, features, or functions, please contact Samsung Customer Support.
1) Phone: 1-800-SAMSUNG, Available 8AM -12AM EST (7 Days a Week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Returned
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not satisfied with the sound quality so returned the set. Purchased another soundbar/sub instead.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Hass,
Thank you for your review of this Samsung HW-T650 Soundbar.. I am sorry to hear that it did not work out for you and have returned your unit. I understand your disappointment.
Your feedback is very important to us and will be shared with our product team.
Please know that should you ever need assistance with settings or adjustments with a future Samsung purchase to optimize your sound experience, Samsung Customer Support is here to help.
1) Phone: 1-800-SAMSUNG, (available 8AM to 12AM EST - 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
~ Samsung Ambassador
I have no idea.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After two botched delivery attempts, I have no idea. It’s been almost a month and I’m so unimpressed.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Laura:
I am very sorry to see that you had an unfortunate delivery experience. I hope you are able to resolve this issue with Best Buy quickly.
Should you ever need assistance or have questions about using your Soundbar once you receive it, please know we are here to help. You can reach Samsung Support via:
1) Phone: 1-800-SAMSUNG, (available 8AM to 12AM EST - 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at:
https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F&user=dsr-registration
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Poor Quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is horrible have to turn volume up to be able to hear anything regret purchase
No, I would not recommend this to a friendSubwoofer sounds AWFUL
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My older model samsung R550 soundbar and subwoofer sound significantly better. waste of $370
No, I would not recommend this to a friendBrand response from Samsung
Posted .UnknownTyler:
Thank you for sharing your review of the Samsung HW-T650 soundbar. I am sorry to see that you are not completely happy with the sound performance. This soundbar features a powerful wireless subwoofer, as well as Game Mode, Dolby Digital Plus, and DTS Digital Surround for deep bass, rich sound, and clear tones.
You can try optimizing audio performance for your specific content by pressing the SOUND MODE button on your remote, and then selecting the desired sound effect by choosing STANDARD, SURROUND SOUND, GAME, or SMART.
You can further adjust TREBLE and BASS via the SOUND CONTROL button (looks like a gear symbol).
I hope this helps, for further assistance with features, settings, adjustments, or functions please contact Samsung Customer Support.
1) Phone: 1-800-SAMSUNG, Available 8AM -12AM EST (7 Days a Week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions