Customer Ratings & Reviews
- Model:
- HW-T650/ZA
- SKU:
- 6400685
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers admire the 3.1-Channel Soundbar for its exceptional sound quality, describing it as excellent and a significant improvement over TV speakers. The easy setup process is also widely appreciated, making it a user-friendly choice. While some users have concerns about volume control and connectivity issues, the overall sentiment is positive, with customers praising the soundbar's price-to-quality ratio and powerful bass.
This summary was generated by AI based on customer reviews.
Definitely not worth the money!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The bar sounds good but the subwoofer is horrible, barely any bass comes out!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello JerseyCrs,
Thank you for purchasing the Samsung HW-T650 Soundbar with Wireless Subwoofer. I am sorry to see that you are not happy with the subwoofer.
By design, the purpose of the subwoofer is to reproduces low frequency sounds and not musical tones. It adds rich tones and deepens sound effects, like the rumbles of an explosion or the depth in bass guitars and drums.
There are two adjustments that can be made for bass and subwoofer:
1) Using the WOOFER button on the remote, you can adjust the volume of the subwoofer between -6 to +6 by toggling the button up or down. To set the subwoofer volume level to 0, press the button down
2) Adjust the bass control by pressing the SOUND CONTROL button (gear icon) on the remote control, then select BASS to increase the level. You can adjust the volume between -6 to +6 by using the Up/Down buttons.
For precise audio adjustments, you can use the 7-band frequency equalizer to optimize the sound for your room acoustics.
I hope this helps. For further assistance with features, settings, adjustments, or functions please contact Samsung Customer Support at:
1) Phone: 1-800-SAMSUNG, (available 8AM to 12AM EST - 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at:
https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Ambassador
Open Box bad Idea
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I buy this open Box, with a Promies that all parts are there , and it was not
No, I would not recommend this to a friendsound bar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wouldn't know if it works or not. Hasn't worked since geek squad installed it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Curtis,
I am very sorry you are experiencing issues with your HW-T650 Soundbar since the initial installation.
Samsung is committed to providing the best possible product experience, quality, and value. We back this model with a 1-year limited manufacturer's warranty if purchased brand-new directly from an authorized seller.
Please reach out to Samsung Customer Support so we can better understand your issue and provide you with troubleshooting assistance or warranty service.
For further assistance, please contact Samsung Customer Support.
1) Phone: 1-800-SAMSUNG, (available 8AM to 12AM EST - 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at:
https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Ambassador
Sounds good but.....
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wireless sub is subpar, although it sounds good it doesnt get as loud as I prefer
No, I would not recommend this to a friendNot a good product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It didn’t sound the way I thought it would. I brought back for a refund.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Notsatisdied:
Thank you for your review of this Samsung Soundbar System. I am sorry to hear that it did not work out for you and have returned your unit.
Your feedback is very important to us and will be shared with our product team.
Should you ever decide to give Samsung audio products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support by any of the below options:
1) Phone: 1-800-SAMSUNG, (available 8AM to 12AM EST - 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at:
https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F&user=dsr-registration
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Sound bar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had to returned it the sound and quality was not good at all
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi apenamejia,
Thank you for your review of this Samsung Soundbar System. I am sorry to hear that it did not work out for you and have returned your unit. I understand your disappointment.
Your feedback is very important to us and will be shared with our product team.
Please know that should you ever need assistance with settings or adjustments with a future Samsung purchase to optimize your sound experience, Samsung Customer Support is here to help.
1) Phone: 1-800-SAMSUNG, (available 8AM to 12AM EST - 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
~ Samsung Ambassador
Poor
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No good quality,no noise. We didn't like this sound bar and subwoofer
No, I would not recommend this to a friendBrand response from Samsung
Posted .JohysGia:
Thank you for purchasing the Samsung HW-T550 featuring Smart Sound technology that auto-detects what you are watching and adjusts settings for the best experience. I'm sorry to see that you are not completely happy with performance.
To optimize your audio experience, please try the various sound modes this model offers. Press the SOUND MODE button on your remote, and then select your desired sound effect: STANDARD, SURROUND SOUND, GAME, SMART, or DTS VIRTUAL:X.
You can further adjust TREBLE and BASS via the SOUND CONTROL button (looks like a gear symbol).
I hope this helps. For further assistance with features, settings, adjustments, or functions please contact Samsung Customer Support.
1) Phone: 1-800-SAMSUNG, (available 8AM to 12AM EST - 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at:
https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F&user=dsr-registration
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Samsung 3.1
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's not as expected sounds horrible thinking I need a 5.1
No, I would not recommend this to a friendBrand response from Samsung
Posted .Soundbar: Thank you for sharing your feedback regarding the HW-T650 Samsung Soundbar.
Alternatively, you may want to consider the HW-Q60T Soundbar, which offers 5.1 channels with Acoustic Beam directional sound. With Dolby Audio and DTS Virtual:X, sounds are rich and robust, creating a 3D surround sound experience. The HW-Q60T audio makes you feel like you’re part of the scene with sharp, realistic sound.
For product description and specs on all four (4) models of our Q Series Soundbars, please visit: https://www.samsung.com/us/televisions-home-theater/home-theater/sound-bars/?technology=Sound+Bars&key_category_features=Q+Series
For further assistance, please contact Samsung Soundbar Support at:
1) Phone: 1-800-SAMSUNG, (available 8AM to 12AM EST - 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
~ Samsung Specialist
Soundbar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is not very good I would Like to return it to the store
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dman12:
Thank you for purchasing the Samsung HW-T650 featuring Smart Sound technology that auto-detects what you are watching and adjusts settings for the best experience. I am sorry to see that you are not completely happy with sound performance.
To optimize your audio experience, please try the various sound modes this model offers. Press the SOUND MODE button on your remote, and then select your desired sound effect: STANDARD, SURROUND SOUND, GAME, or SMART.
You can further adjust TREBLE and BASS via the SOUND CONTROL button (looks like a gear symbol).
If there is anything else we can to to improve your sound experience with setting or adjustments, please contact Samsung Customer Support.
1) Phone: 1-800-SAMSUNG, Available 8AM -12AM EST (7 Days a Week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.pieces were missing and it was returned for a refund
No, I would not recommend this to a friendBrand response from Samsung
Posted .terry: Thank you for your review of the Samsung HW-T650 Soundbar System. Your feedback is appreciated and important in helping us provide crucial factors regarding customer satisfaction.
We hope that, despite this incident, you would consider Samsung in the future, and stop by your local Best Buy to experience in person the impressive audio performance of our soundbars.
You can check out our entire Home Audio lineup at: https://www.samsung.com/us/televisions-home-theater/home-theater/
Should you need further assistance, please contact Samsung Customer Support.
1) Phone: 1-800-SAMSUNG, (available 8AM to 12AM EST - 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
~ Samsung Specialist
Broken...beyond furious
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had this for a month and it’s already broken! Not happy one bit
No, I would not recommend this to a friendBrand response from Samsung
Posted .Drea:
I am very sorry you are experiencing issues with your HW-T650 Soundbar after one month. Please reach out to Samsung Customer Support so we can better understand your issue and provide you with troubleshooting assistance or warranty service.
Samsung is committed to providing the best possible product experience, quality, and value. We back this TV with a 1-year limited manufacturer's warranty if purchased brand-new directly from an authorized seller. Please reach out to us via any of the following so that we can provide troubleshooting or begin warranty service.
1) Phone: 1-800-SAMSUNG, Available 8AM -12AM EST (7 Days a Week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
~ Samsung Solutions
The sound isn’t good
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound was to lower, to expensive for cheap quality
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Candy,
Thank you for purchasing the Samsung HW-T650 Soundbar and for your review. I am very sorry that you are not happy with the volume of your soundbar. Simply changing the Digital Output Audio Format to PCM can help. You may want to try changing the Digital Output Audio Format to PCM.
This can be found at Home > Settings > Sound > Expert Settings. (It can also be found in the Quick Settings.)
If your Digital Output Audio Format isn't set to PCM, like for instance if you have a Dolby option selected, then you will likely notice decreased maximum volume. Dolby options are designed for surround systems (like 5.1 or 7.1), whereas PCM provides great sound quality for stereo speakers.
If you don't have a surround system, you will probably want to select PCM. You'll get much louder volume that way, and potentially better sound quality.
I hope this helps. For further assistance with settings, features, or functions, please contact Samsung Customer Support.
1) Phone: 1-800-SAMSUNG, (available 8AM to 12AM EST - 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
~ Samsung Ambassador
Liked it
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.But woofer wouldn't link with my new TV. So had to return.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Mpocahontas:
Thank you for your review of this Samsung Soundbar System. I am sorry to hear that it did not work out for you and have returned your unit. I understand your disappointment.
Your feedback is very important to us and will be shared with our product team.
1) Phone: 1-800-SAMSUNG, (available 8AM to 12AM EST - 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at:
https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F&user=dsr-registration
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Disappointing
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Zero low end, return led for a better Samsung unit.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi AB02,
Thank you for sharing your review of the Samsung HW-T650 soundbar. I am very sorry that your experience with this soundbar was less than perfect, and you have decided to exchange it for a different model. Thank you for being a loyal Samsung customer.
Your feedback regarding this model is important to us and will be shared with our internal teams.
Should you have questions or need assistance with settings, setup, or features, with your new Samsung soundbar, please know we are always here to help.
For further assistance, please contact Samsung Customer Support.
1) Phone: 1-800-SAMSUNG, (available 8AM to 12AM EST - 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at:
https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Ambassador
- Pros mentioned:Bass, Sound quality
A Little System with A Huge Punch!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A fantastic product and a super sales clerk! Room dimensions: 13’x 13’ Tv size: 55” The Samsung T650 has proven to be an exceptional sound system. Setup time: 15 minutes (includes reading instructions and pairing subwoofer) I now enjoy fantastic surround sound without the wired mess. Only three wires support the system: an optical and two power cords. For the current room size, the system plays impressive. It bounces sound to a surround effect perfectly. And the bass is amazing! The bonus of this product is the option to supplement the 3.1 with two additional speakers. Those speakers would be an SWA-8500S. But for the current room extra speakers would be overkill. After moving to a new home, I decided to scale back my sound system. My past systems were the Harman Kardon 6.1 wired kind. This left me used to an intricate setup of wires and well-placed multiple speakers to achieve quality sound. However, this sound bar changed my way of thinking. Lastly, the sales clerk, Diana S., of the Union City Best Buy, was awesome! I arrived at her store to buy a Hw-T650 that was advertised online, excellent condition, marked down and available at Union City. But after an exhaustive search she couldn’t find it. To honor the deal and respect my time, she asked her manager to sell me a new Hw-T650 at the price listed online. sold!
I would recommend this to a friend - Pros mentioned:Sound quality
Great investment
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My husband bought this soundbar 3 years ago; and to this day he loves it! The sound is clear and can get really loud!
I would recommend this to a friend - Pros mentioned:Sound quality
Karen’s Ratings
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent quality sound! I had to get repaired after 4 years!
I would recommend this to a friend - Pros mentioned:Sound quality
Best sound ever
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound i really recommend!! I got 4 years with my speaker still sound great
I would recommend this to a friend Nice sound bar
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound bar, works great and perfect. It’s been three years and still sound great as if new.
I would recommend this to a friend- Pros mentioned:Sound quality
Hey...it works
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like this sound bar, but I hates it at first. When I first hooked it up with the optical cable, there was a noticeable lag between the audio and video. It was annoying the crap out of me and throwing me way off. I switched it over to ARC and I have to say, it definitely turned things around. To me (and maybe it's just me) the quality is better with ARC connected and the lag is either gone or just not noticeable anymore. The sound bar sounds good with the right settings, and it suits my needs in an apartment living setting.
I would recommend this to a friend