Customer Ratings & Reviews

I am furious and completely disgusted. When I bought this cooktop a few years ago, I chose the black stainless finish to carefully match the rest of my kitchen appliances, thinking I was making a smart, long-term investment for my home and family. What a mistake! Today, all five of the illuminated knobs are bubbling and peeling like cheap plastic left out in the sun. It looks horrendous, an eyesore in the middle of my kitchen that I now have to look at every single day. And when I tried to replace them? Samsung has the audacity to charge half the price of the entire cooktop just for five replacement knobs. Are you kidding me? That’s corporate exploitation, plain and simple. But it gets worse, the ignitor on the center burner, the main one we use, has completely failed. This isn't just a cosmetic issue anymore. It’s a total functional failure of what was supposed to be a premium appliance. This cooktop was a major investment for our family. We saved, planned, and trusted the Samsung name to deliver quality and durability. Instead, we got cheap materials, overpriced parts, and a complete lack of accountability. Shame on you, Samsung. This is not just disappointing, it’s an outright betrayal of your customer's trust. I will never buy another Samsung appliance again, and I’ll make sure everyone I know hears why. I will include this review at the place we purchased as well.

I've had this cooktop for a few years and at first was happy with it, since what it replaced (GE cooktop) seemed under powered. A knob has broken and in examining it, I have found that it is made with plastic and metal. For such a small cooking surface, using larger pans, the knobs are going to come into contact with the cooking vessels. A replacement knob is $150. I'm not sure that there was another better option when I bought this cooktop, but this engineering is a joke. I could see using this on a rangetop but a cooktop - seriously?? I will not buy another Samsung appliance again, and hope the matching microwave oven that I bought lasts longer than this knob did.

This item was supposed to be delivered to my house yesterday, I contacted best buy when I couldn’t track it - twice after I was told it was still on its way thst it was a glitch with the system and they were still in their way. An hour after the delivery window ended i was finally told the item was not available at the warehouse and I should habmve been notified delivery was rescheduled for the 26th. Today i called to cancel this order because installation, delivery, and hail away requires 3 separate appointments and given how poorly the first attempt went its not worth the hassle. I contacted Best Buy today to cancel the order via chat and i am told i need to call to cancel bc the order is in progress - I called twice as I am being told they are cancelling the order i am hung up on. The third time I call back (mind you wziting on hold and going through all the menus every time) i get someone that telks me they have to wait 24-48 hours to cancel the order. Personally I will not purchase another appliance from Best Buy but i woukd definitely recommend against buying this type of item in the OKC area bc they can’t install and apparently cant deliver, and will continually jerk you around when you try to get a refund.

Nice looking unit but hard to keep clean at the bottom and the knobs in the front get so hot that you need a pot holder to turn them off. The griddle is an excellent option to have

outstanding the best cooktop I have owned. This is my third

The unit is less than 8 months old. The wifi is broken and the face under the knobs is discolored from the heat. Upon inspection the Faceplate is made of something that is not Stainless Steel, now the unit looks dirty and cannot be cleaned. The unit does not stand up to the test of time and is not backed by Best Buy or Samsung warranty for repair or replacement. Save your money get something else!