Customer Ratings & Reviews
- Model:
- NA30N6555TS
- SKU:
- 6261809
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers recognize the 30" Built-In Gas Cooktop with WiFi for its variety of burner sizes and ease of use, with customers mentioning it is a breeze to clean. Many appreciate the extra burner and griddle, along with the cooktop's design, appearance, and quality. However, some customers feel the WiFi feature is not very useful.
This summary was generated by AI based on customer reviews.
Great cooktop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Simple installation with straight forward instructions. Works very well.
I would recommend this to a friendDurable industrial style cooktop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality! Durable and sturdy! Love the strong, sturdy knobs!
I would recommend this to a friendGreat cooktop to replace an aging one
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This cooktop has everything you need, and is loaded with features.
I would recommend this to a friendStrong built
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great stove needed this one to replace very satisfied with the product.
I would recommend this to a friendBrand response from Samsung
Posted .Samsung is happy to hear that you're loving this cook top. Thank you for the 5 stars. ^Lo
Not your everyday cooktop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really does a great job in terms of heat control. Great for any type of cook.
I would recommend this to a friendBeautiful cooktop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has lots of cooking surface, 5 burners. Beautiful to look at.
I would recommend this to a friendGreat product. Compact but very efficient
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Compact but very efficient. Easy cleaning.
I would recommend this to a friendGreat product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product works amazing well looks great with matching appliances
I would recommend this to a friendGood Stove
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Over all good product. Only problem stainless steel is always cleaning time the mark will stay there,
I would recommend this to a friendBrand response from Samsung
Posted .Hi Roshan! I have this link (https://bit.ly/35C2Cxp) to some helpful tips on how to get the cooktop looking it's cleanest. ^Jecca
Would buy porcelain best
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very dissapointed in the heating temperatures clean up is not a breeze all grates are very heavy and hard to keep clean. One stain and it burns in . Stainless steel stains super easy even w water falling on it (boiling)
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Lore, I see you have some concerns with your Samsung Cooktop and understand you are having trouble cleaning it. I want to provide you with some helpful information to keep your machine looking pristine. See link below:
https://www.samsung.com/us/support/answer/ANS00049945/
We welcome you to our family and thank you for choosing Samsung in your home. ^Brad
- Cons mentioned:Wifi
Totaltech totally sucks
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installer reallt wanted to install. Measured snd said if might fit. Neglected to say (until directly asked) that wifi module wouldn't fit.
No, I would not recommend this to a friendBrand response from Samsung
Posted .James, let us provide you with the details of the cooktop specifications.
The cooktop dimensions are 281 /2" x 31 /8" x 195 /8", which meets the installation requirements, and the wifi module is outside the countertop cutout.
For reference, please see the "Installation Requirements" and "Cooktop Dimensions" on page 2 of the Spec Sheet.
Spec Sheet:
https://image-us.samsung.com/SamsungUS/home/home-appliances/cooktops-and-hoods/gas/pd/na30n6555tg/NA30N6555TS_V4.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145884808 to help our team pull up your information.
Have a great day.
^Aloe
Cooktops are overpriced
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I think I would have went with a cheaper one if I could do it again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Than you for your feedback, MrPickles. ^Lo
Defective product
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Defective products. Bought it exactly 2 months ago and installed couple of weeks ago. Aleady the lights are not working. Called Samsung for technician after an hour on the phone they agreed to send one. Still no idea when. They asked for serial number date of purchase which I sent them a copy. They wanted to know how much I paid. I sent them the receipt but since it was for few items it was not acceptable.. I was so frustrated for the service and the products that I am canceling all my other items that I bought for my remodeled kitchen. There are better brand with better service out there. Horrible experience. Wish could have given them -10 that they deserve
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you were having issues with your Samsung Cooktop. I am glad to see that our Customer Service was able to update your warranty with your Bill of Sale showing when you purchased it for your warranty start date. Now our Service Professionals will take care of your with a speedy repair. Thank you for choosing Samsung. ^Brad
Great cooktop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful cooktop but gets dirtyy soon especially with indian cooking.
I would recommend this to a friendLove this!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the lights, love the look! Delivery and set up was great!
I would recommend this to a friendFaulty Cooktop with a faulty knob
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item is faulty as one of the knobs is not working correctly. The tech on site already submitted the complaint for the exchange.
I would recommend this to a friendBrand response from Samsung
Posted .We appreciate the review on one of our Samsung cooktops, SyedatifShamim!
Should you need support, please don't hesitate to contact us at www.Samsung.com or by calling 1-800-726-7864 (1-800-SAMSUNG).
Thank you!
-Angelica
Gas stove top
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not working properly...low gas flow. Some of the gas is not going all the way around.
No, I would not recommend this to a friend- Cons mentioned:Wifi
None standard size
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Because of the notch on the back for Bluetooth, this unit did not fit for me. I have a granite backsplash which it hits trying to drop it in. Everything else fit and looked good. Not sure who's bright idea it was to stick this on all of the Samsung cooktops but I think it was a mistake and probably will affect their sales. It really surprises me they would not think a wall might be behind the cooktop.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello gdbestbuy,
We appreciate your patience in dealing with the situation that you're having right now with your product. and we sincerely apologize for any inconvenience. Please know that we value your feedback and we will continuously work on improving the quality of the products we offer.
To understand better the features and specifications of the product here's the product manual.
https://downloadcenter.samsung.com/content/UM/201904/20190417142957109/NA30N6555TG_DG68-01089A-02_EN-MES-CFR.pdf
For further assistance, you may reach us via the following option.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Reference number:
1144528048
Thank you for choosing Samsung.
^Ross
Unreliable
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I loved it when I first got it, but exactly 20 days after the warranty expired a burner completely died. Repairs are going to cost approximately 40% of the original purchase price. The knobs are very weak as well and several have broken.
No, I would not recommend this to a friend