Customer Ratings & Reviews
- Model:
- NZ30K7570RG
- SKU:
- 5581729
Rating by feature
- Value
Rating 4.0 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.1 out of 5 stars
Customers are saying
Customers are impressed with the 30" Electric Cooktop's ease of use, rapid heating speed, and attractive design. Many appreciate the cooktop's quick heating capabilities and sleek appearance, which enhances their kitchen aesthetics. Positive feedback also highlights the cooktop's reliable performance and convenient WiFi connectivity for remote control. Overall, the product receives praise for its functionality and stylish look.
This summary was generated by AI based on customer reviews.
Excellent
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love this cook top, it looks great, so much technology.
I would recommend this to a friendClean and sleek
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the look. It cooks food evenly. Wider range with more five cooking areas.
I would recommend this to a friendCooktop
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchase the set back on March. Would recommended to everyone.
I would recommend this to a friendCooktop
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I Love it . It’s the best cooktop I ever have had.
I would recommend this to a friendHorrible issues
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.anytime you try to wipe the top off or clean it or when you cook (boil water even!) if ANY thing gets on the cooktop it shuts off!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi WyattConnolly,
Thank you for reaching out to us and we are glad to know that you are using the Samsung cooktop. We apologize for the inconvenience and we understand that it is sometimes alarming if our appliance automatically shuts off or won't stay on. Generally, it could still be a power issue.
I highly recommend checking on links for basic troubleshooting steps:
The cooktop will not stay on:
https://www.samsung.com/us/support/troubleshooting/TSG01001952/
or
https://www.samsung.com/us/support/troubleshooting/TSG01001974/
You may check this link for future reference to reduce unnecessary repairs over the cooktop's lifetime.
https://www.samsung.com/us/support/answer/ANS00060833/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/NZ30K7570RS/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144236779
Thank you for choosing Samsung. Have a great day.
-Trisha-
Great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The buying experience and equipment surpasses my expectations.
I would recommend this to a friendSecond One
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First one lasted 3 days. Hope this replacement is better, otherwise returning again and switching brands
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi DLFatman,
Thank you for reaching out to us and we are glad to know that you purchased one of our Samsung cooktops. We apologize for the inconvenience of the first cooktop that you have had issues with it. We are glad to know that it was replaced. We will surely notate this feedback for better products and options in the future.
I highly recommend clicking these links for a basic troubleshooting guide:
To know more about the product functionalities: Please see pages 18 to 25.
https://downloadcenter.samsung.com/content/UM/201904/20190417163536839/NZ30K7570R_DG68-00821B-06_EN-MES-CFR.pdf
For future reference, you may click this link for troubleshooting guides:
https://www.samsung.com/us/support/search/?query=cooktop&referrerPageUrl=https://www.samsung.com/us/support/
You may also use this link for regular maintenance of your cooktop's lifetime:
https://www.samsung.com/us/support/answer/ANS00060833/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/NZ30K7570RG/AA
If you continue to get this kind of problem, please reach us with the following options so that we can further assist you with options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-SAMSUNG
Reference Ticket number: 1144408129
Thank you for choosing Samsung. Have a great day.
-Trisha-
Good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.All went well. Thank you bestbuy for your service.
I would recommend this to a friendTerrible
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a dependable item. I had it replaced 2 times and it is still not fully functionable
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi MichaelL,
We understand your disappointment with the cooktop and we are here to assist you in every way possible.
We would like to speak to you directly to gather more details and see how we can effectively assist you.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146625121), to help our team pull up your information.
Have a great day!
^Rodel
Don’t by samsung electric cooktop
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had a new one installed in October 21. It has not been working well as the machine turns itself off randomly during normal cooking and the temperature would change by itself and i have a video that proves that. I called samsung and told them that’s a security issue and they don’t care if my house have a fire.samsung don’t want to change the cooktop for another model.This is the quality of Samsung, surprised?
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi,
Thank you for your review. Loose connections or tripped circuits can cause one or the other not to work. If this has been going on since installation, it's very likely due to improper installation or insufficient power supply. Please see the note for the power requirement and the link below.
Power Source 240V / 60 Hz / 40A
Samsung range, oven, or cooktop will not turn or stay on https://www.samsung.com/us/support/troubleshooting/TSG01001952/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145016563) to help our team pull up your information.
Have a great day.
^Charles
Awful controls
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Touch controls and magnetic knob were very difficult to use. You had to move the touch control multiple times to get it to high, and the magnetic knob was very similar. Too easy to mistakenly turn.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Dubya,
We understand the frustration when the range controls are not working properly. Let's get it functioning correctly.
Please follow the steps on the link below to help you with the range's control panel.
Electric cooktop panel isn't responsive.
https://www.samsung.com/us/support/troubleshooting/TSG01204615/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147005013 to help our team pull up your information.
Have a great day.
^Aloe
Cooktop is slow to heat. Touch pad locks up.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This unit is slow to bring things to a boil. Design should've been with 4 eyes with larger elements. Touch pad is ultra sensitive. Unit easy to lock up. Would take it back if we could.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi SingleD,
Thank you for reaching out to us and we are glad to know that you purchased one of our Samsung cooktops. We apologize for the inconvenience of having a hard time with the cooktop will not turn or stay on and is so slow to boil. We will surely notate this feedback for better products and options in the future.
I highly recommend clicking these links for a basic troubleshooting guide:
The cooktop will not turn or stay on:
https://www.samsung.com/us/support/troubleshooting/TSG01001952/
The cooktop panel isn't responsive:
https://www.samsung.com/us/support/troubleshooting/TSG01204615/
Cooktop temperature issues: Cooking elements are not hot enough.
https://www.samsung.com/us/support/troubleshooting/TSG01001944/
Unable to increase or decrease the heat on the cooktop:
https://www.samsung.com/us/support/troubleshooting/TSG01211106/
For other troubleshooting guides you may check this link below:
https://www.samsung.com/us/support/search/?query=cooktop&referrerPageUrl=https://www.samsung.com/us/support/
You may also use this link for regular maintenance of your cooktop's lifetime:
https://www.samsung.com/us/support/answer/ANS00049945/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/NZ30K7570RG/AA
If you continue to get this kind of problem, please reach us with the following options so that we can further assist you with options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144407602
Thank you for choosing Samsung. Have a great day.
-Trisha-
Meh
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing is a total pain in the neck to use and clean. You’re much better off with a physical knob instead of the touch knobs.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Mattrubi,
Congratulations on your new Samsung Cooktop. We are excited to be your choice for your newest addition to your kitchen. We are glad to have you join our family and thank you for choosing Samsung. ^Brad
Bad product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Cooktop keeps stopping randomly (code d0). Impossible to restart it. Either it is a bad product or badly installed. I need a te h to vit us and fix it! Claude Roulet
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Hello Clade Roulet, I understand how frustrating this can be. I'll like to help. The reason for the error code (d0) is because a key is being pressed for more than 8 seconds. I'll recommend Checking if the keypad is wet or a key is depressed. Also, try restarting the unit by using the POWER button. If this continues, feel free to contact us via Twitter: https://bit.ly/2pTYDc7
Facebook Messenger: https://bit.ly/2LmCR7F
Support via LiveChat or Email: https://bit.ly/2z9FXFr
or give us a call at 1-800-SAMSUNG to give you a hand with this.
^Lizzette
Horrible! Dangerous
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This stove is horrible! Changes temperatures without touching and just turned on out of no where do not buy this stove.
No, I would not recommend this to a friendNot induction
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.While the features(on website) say “yes” to induction it is not. While it’s very nice we were looking to change to induction. Now we have to start all over again and wait another 20 days for delivery.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Texas.
We apologize that your experience with the electric cooktop was less than ideal. We appreciate all concerns that help us understand how to improve our products.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1144833746) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Unhappy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't work. Had to return to store. Was discounted.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi. Thank you for choosing Samsung for your Appliance needs. We sincerely apologize for the experience with the Samsung Cooktop. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Reference Number: 1144707948
Have a great day.
Melardo
Sharp modern appearance
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Modern electronic technology approach to controls and cooking.
I would recommend this to a friendHappy cooking
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent cook top. Beyond Love the safety lock my shepard cannot turn the stove on while i am Gone and I love being able to turn off and adjust from phone. Very happy with purchase.
I would recommend this to a friendUnhappy!! Disgusted by geek sqaud
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought in 2021 and got 5 year geeksquad warranty on top. Had on an off issues but I ignored to complain until it got a thin long crack on its own while i was boiling pasta. Called bestbuy to get help but was disgusted by the geeksquad team. They said they wont replace or repair. First told me tht they will charge me for the visit. Later i found out it should be covered with the warranty. Geek squad sucks, fraud.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
We understand how you feel about not getting assistance with your concern about your cooktop. To better assist you with this, don't hesitate to contact our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to discuss the coverage of your warrant with Geek Squad and why your claim is being declined.
Should further assistance be needed, please get back to us using the following options to discuss your cooktop and determine how we can best assist you.
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147627186, to help our team pull up your information when you message us.
Have a great day.
-John
