Customer Ratings & Reviews
- Model:
- RF22A4221SR/AA
- SKU:
- 6471965
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers find value in the spaciousness and size of the 22 cu. ft. 3-Door French Door Smart Refrigerator with External Water Dispenser. It is a great fit for smaller kitchens and offers ample storage space. However, there are concerns about the water dispenser not working properly and the lack of handles on the fridge doors. Some customers also mentioned that the freezer organization could be improved.
This summary was generated by AI based on customer reviews.
Refrigerator
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I liked the room it has and LOVE the french door style.
I would recommend this to a friendQuality fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice and simple to use and install. Ice maker and water works fine. A tad bit small on the inside
I would recommend this to a friend- Cons mentioned:Water dispenser
No water
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Water dispenser disnt work when they delivered. Sent two different people out sisnt know why, Samsung contacted and fixed. Two days later no water coming from dispenser again. I called best buy and they are gonna replace it. Hope next one works.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Mg27,
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using Samsung products. We apologize for the inconvenience to the refrigerator water dispenser not working. We understand how important it is to have a working water dispenser for our daily water intake. We will surely notate this feedback for better products and options in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
Water dispenser issues:
https://www.samsung.com/us/support/troubleshooting/TSG01001875/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF22A4221SR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144596756
Thank you for choosing Samsung. Have a great day.
-Trisha-
Shelf Space
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The middle shelf spaces are too small to move up or down.
No, I would not recommend this to a friend- Cons mentioned:Temperature control
Lemon
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.By the time we realized it wasnt holding cold temperature, the return date passed. Best Buy said there was nothing they can do. Horrible customer service!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
We understand the importance of having a working fridge. Allow us to help.
Below is a link to help you diagnose if your refrigerator is not cooling. Please click on the embedded word and watch the video included.
Cooling issues with Samsung refrigerator or freezer
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooling-at-all
Please see page 55 under the "Fridge/freezer does not operate. Fridge/freezer temperature is warm." section of the manual for more details.
Manual
https://downloadcenter.samsung.com/content/UM/202212/20221230134429582/FDR_RF4500A_DA68-02657D-02_EN_MES_CFR.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147205168) to help our team pull up your information.
Have a great day.
^Camille
- Pros mentioned:Size
Good fit
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything is great. Love the slightly smaller size for our house and needs.
I would recommend this to a friend - Cons mentioned:Water dispenser
new purchase
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it has only been a week and water dispenser is not working
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi NuzhatK,
Thank you for sharing your experience with the Samsung refrigerator. I have provided a Samsung link below about the water dispenser.
Here's a Samsung link about the water dispenser issue: https://www.samsung.com/us/support/troubleshooting/TSG01001875/
If you have inquiries and need further assistance in the future, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Once you contact us, you can use this reference number 1145041745.
^Rainly
- Cons mentioned:Water dispenser
Water Dispenser worked one time only
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Having limited space I was excited to find a frig with French Doors and filtered water, should have read the reviews. Water dispenser did not work from day 1, replacement received In 3 days, same issue. Geek squad came out, was able to get 1 glass of Water and then nothing. Finally had it removed.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi NoWater,
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using Samsung products. We apologize for the inconvenience of the refrigerator's water dispenser not working. We will surely notate this feedback for better products and options in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
Water dispenser issues:
https://www.samsung.com/us/support/troubleshooting/TSG01001875/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF22A4221SR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144470354
Thank you for choosing Samsung. Have a great day.
-Trisha-
- Pros mentioned:Capacity
Our new black stainless refrigerator.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We love our Samsung frig- it is so big inside. We love the big deli tray, two doors, freezer on bottom and no handles also. We wanted black but are very happy with the black stainless which still matches our other appliances just fine.
I would recommend this to a friend - Cons mentioned:Water dispenser
Water Dispenser Issues with this Fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall, this is a very nice fridge except for the water dispense issues. I saw all the reviews, but expected that an issue of this magnitude on a $2000 fridge would be addressed pronto, but apparently not. Come on Samsung, this is not rocket science. Let us know the fix for the water dispenser!!! I turn off the water supply, disconnect the hose, reconnect and then turn the water back on and water dispenses as it should for a day or two. Previous fridge worked for 20+ years with no issue. You know what the problem is, so how about letting us all know the real solution without the mandatory link to the useless trouble shooting web page?
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi mkaos7,
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using a Samsung product. We apologize for the inconvenience of the refrigerator's water dispenser issues. We apologize for what happened and don't worry we will surely notate your feedback about this matter.
We would like to help by providing this troubleshooting link to support your concerns about the refrigerator:
Water dispenser issues:
https://www.samsung.com/us/support/troubleshooting/TSG01001875/
You might want to check this link for other troubleshooting steps:
https://www.samsung.com/us/support/search/?query=water+dispenser&referrerPageUrl=https://www.samsung.com/us/support/
You may also use this link for regular maintenance or your refrigerator:
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF22A4221SG/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Reference Ticket number: 1144185902
Thank you for choosing Samsung. Have a great day.
-Trisha-
- Cons mentioned:Water dispenser
SAMSUNG 22 CU FT
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Water spout has no light...difficult at night. Model has no handles...you must reach on top of doors to open or close...discriminates against shorter individuals.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi There,
Thank you very much for your observation for the refrigerator. Should you need support in the future, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day!
^Chrystel
Side by side Samsung
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not like that it doesn't have handled, very awkward opening
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there AllenB, I am glad you are liking your Samsung Refrigerator. I would like to forward your ideas to our design team so that we can improve in the future. Thank you for your feedback and for choosing to be a part of our Samsung Family. ^Brad
Good icebox
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really like it it have lot of room lot of storage space
I would recommend this to a friendNew Fridge
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall great fridge. Better is the doors didn't squeak
I would recommend this to a friend- Cons mentioned:Water dispenser
No water
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had it for two days made ice water was working second day no water but still getting ice awful product
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Heather, I see you are having some concerns with your Samsung Refrigerator not dispensing any water and know that can be alarming. I would like to share you helpful information to get you the best performance. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01001875/
We are here if you need any further help via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143814726. We thank you for choosing Samsung in your home. ^Brad
Do not buy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.All the reviews are correct this refrigerator lasted two days before the water stopped working. Best Buy was great and came and picked it up right away
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Kboyer95,
Thank you for bringing this to our attention.
We apologize for any inconvenience this may have caused you.
The experience is not what we expect from our customers.
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF22A4221SR/AA
And incase you need some parts for your fridge you may purchase it here:
https://www.samsungparts.com/Default.aspx
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you for choosing Samsung. Have a great day.
Reference number:1144535594
^^Ross
Very disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchase a refrigerator nov 19th. Today is january 12th and ui got my 4th notification that i needed to reschedule it. I hade to buy anothet one so i could get through christmas. I went for almost a month without a refrigetator and all i heard was so sorry. I even heard the excuse because of covid. How long is that going to be used. It just seems a large company like yours could do better. I plan to let everyone i know about this.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
NICE!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lots more room inside than I expected! Easy to clean doors. Pull out drawer in freezer that is nice for little things!
I would recommend this to a friendBarb
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They delivered it but weren’t able to get it through the door
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this issue, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24hours a day.
They can either answer your question or transfer you to your local store to answer your specific questions.
Ticket number: 1144602004
^Rainly
Like it so far
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got this fridge a few weeks ago and so far so good. The ice maker and water dispenser work great, there’s plenty of room in the fridge and freezer. The shelves on the doors seem a bit small and don’t hold too much but that’s my only complaint so far but I’ve only had this fridge for about 3 weeks. I did wait over a month for delivery and when it came there was a big dent on the side. I decided to take it anyway because you can’t see the dent where it is located in the kitchen and I waited long enough for it to arrive, who knows how much longer I would need to wait and the holidays are coming. So all in all I am happy with this purchase.
I would recommend this to a friend