Customer Ratings & Reviews
- Model:
- RF22A4221SR/AA
- SKU:
- 6471965
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers find value in the spaciousness and size of the 22 cu. ft. 3-Door French Door Smart Refrigerator with External Water Dispenser. It is a great fit for smaller kitchens and offers ample storage space. However, there are concerns about the water dispenser not working properly and the lack of handles on the fridge doors. Some customers also mentioned that the freezer organization could be improved.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Water dispenser
Nice but needs an update.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to take this product back and purchase a different one online. Water dispenser didn’t work at all, but it still made ice fine.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi docsparrow,
We appreciate you reaching out regarding your inconvenience with our Samsung Refrigerator and we know how important refrigerators are especially if we are trying to get cold water. We apologize for what happened and don't worry we will surely notate your feedback about this matter.
We would like to help by providing this troubleshooting link to support your concerns about the refrigerator:
Water dispenser issues:
https://www.samsung.com/us/support/troubleshooting/TSG01001875/
You might want to check this link for other troubleshooting steps:
https://www.samsung.com/us/support/search/?query=water+dispenser&referrerPageUrl=https://www.samsung.com/us/support/
You may also use this link for regular maintenance or your refrigerator:
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF22A4221SR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Reference Ticket number: 1144185789
Thank you for choosing Samsung. Have a great day.
-Trisha-
- Cons mentioned:Water dispenser
Defective water dispenser
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Water dispenser nor working. It just made noise but no water came out.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Wood, I see you are getting concerned with your Samsung Refrigerator not working properly and know that is upsetting. I would like to lend a hand with a helpful guide. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01001875/
We are here if you need further assistance via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143794710. We thank you for joining our Samsung community. ^Brad
Cliftonflowers
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Thought it had an ice dispenser on the door so disappointed
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, I completely understand how frustrating it is when you purchase a refrigerator and it does not meet your expectations. At Samsung, we manufacture several different models with various features, and it is only through feedback from customers like yourself that we are able to make our products better. We are always looking for areas in which we can improve our products. If you have any further concerns please contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144095194) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
- Pros mentioned:Size
Easy to clean
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good I like the size for my condo sice they didn't give us much room I'm happy like where filter is located easy to replace.
I would recommend this to a friend Getting what we expected
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Last Fridge was 20 years old. Like the internal electronic display and controls. First bottom freezer and really like the fridge (common use items) being higher reach. Glad we went with the black stainless. (one month use)
I would recommend this to a friendVey disappointed
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought the refrigerator on a Monday, received it on a Friday. by Saturday it isn’t cooling nor freezing. The temperature has steadily raised. as of today, the temperature is 71 in the fridge and 74 in the freezer. Called customer service and that was useless. Now I have to pay someone to come fix a brand new fridge
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Diane! We are sorry to hear that your unit was not cooling and we apologize for any inconvenience you have experienced. Below I have provided a link that will help rectify your concerns. (http://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooling-at-all)
If you find that this information is not helpful regarding your concerns, please feel free to reach out to us via any of the following:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Please use the following ticket number for your reference: 1143849347
Thank you for choosing Samsung. ^Nic
- Pros mentioned:Size
Best Purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fits perfect in my apartment. I love the color and the space inside the freezer.
I would recommend this to a friend - Cons mentioned:Water dispenser
Water dispenser broke in 2 days!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The water dispenser broke in 2 days, ice maker is working fine! All reviews complaining the same issue! Did not expect this from Samsung!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi SheeNA,
Thank you for giving us your feedback about your Refrigerator. We apologize for the inconvenience of having an issue with your ice maker since it stops working, and for the water dispenser that was broken.
To help you with your concern, I will provide you with a link that indicates a troubleshooting guide for ice makers and water dispensers.
Here's a link: https://www.samsung.com/us/support/troubleshooting/TSG01001012/.
For the water dispenser, here's a related link: https://www.samsung.com/us/support/troubleshooting/TSG01001875/.
Also, you can check the warranty information on this link: https://www.samsung.com/us/support/service/warranty/RF22A4221SG/AA.
For further assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1800-7267-864
Thank you for choosing Samsung, and have a great day!
Ticket number: 1144200620
^Rainly
Sorrysamsung
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is such a hassle trying to open and close the right side crisper, because you have to open both sides of refrigerator to get in the right crisper yet only left side to get in left crisper.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Salvatore,
We appreciate your review of your overall experience with the feature of your Samsung refrigerator, and we'll be glad to look into this for you.
To further assist you on this matter and to know more about the product, please contact us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
You may provide this reference number (1144987872) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
- Cons mentioned:Fingerprint resistance
Great
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall love this item. Sleek looking. Wish it was more fingerprint resistant but overall, happy.
I would recommend this to a friend - Pros mentioned:Size
Refrigerator
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Refrigerator for replacing older refrigerators. Size fit our opening perfect. We also like the water in the door.
I would recommend this to a friend - Pros mentioned:Overall performance
Love rhe fridge
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the fridge, so far its working well. The fridge cooled very quick and didnt have to wait roo long.
I would recommend this to a friend - Cons mentioned:Water dispenser
Great Fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great fridge. Super cold. Doesn’t make a lot of ice is only negative
I would recommend this to a friend - Cons mentioned:Water dispenser
Beautiful but no water..
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its a beautiful fridge and we love everything except for the fact that the water doesn't work. Ice still works great but the water hasnt worked properly since the second day we received it. Very disappointed in this fridge.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Jeep03! We are sorry to hear that your unit is not dispensing water as it should. Please I would like to provide a link that will help rectify the concern. (https://www.samsung.com/us/support/troubleshooting/TSG01001875/)
If you find that this information is not helpful regarding your concerns, please feel free to reach out to us via any of the following:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Please use the following ticket number for your reference: 1143919995
Thank you for choosing Samsung. ^Nic
- Cons mentioned:Water dispenser
Disaster…stay away
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fridge is nice, but water dispenser broke on day 2. Now being told that it can’t be fixed and fridge would be refunded.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Carreraw,
We appreciate you giving us a review about the water dispenser of the Samsung refrigerator. Glad to know that you will be receiving a refund.
Should you need support in the future, please do not hesitate to reach out to us at www.Samsung.com or by calling 1800-7267-864.
^Rainly
- Pros mentioned:Capacity
Wonderful
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wonderful! Fits so much food and frozen items in a little space!
I would recommend this to a friend TOTALLY DISAPPOINTED
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I received this and ten days later it broke. A new refrigerator I now have to wait due to backordered appliances.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this concern, please get in touch with our BestBuy Customer Service Department at (888) 237-8289. Available 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Thank you, and stay safe!
^Chrystel
- Cons mentioned:Water dispenser
Junk
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Still broke dont make ice or water they came out to fix it but didnt
No, I would not recommend this to a friendBrand response from Samsung
Posted .We are aware of your refrigerator's condition. Let's extend our assistance, MatthewC.
To help rectify the water dispenser's efficiency, visit this guide below. Please fully watch the YouTube video and click on the embedded link about "Replacing the water filter."
Water does not dispense at all:
https://www.samsung.com/us/support/troubleshooting/TSG01001875/#water-does-not-dispense-at-all
To get the diagnosis of the ice maker, we recommend reading through this link. An instructional video is recommended for watching and clicking the hyperlinks, such as "Other ice dispenser guide" and "Test button."
Samsung ice maker is not making any ice:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#samsung-ice-maker-is-not-making-any-ice
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146551498, to help our team pull up your information.
Have a great day!
^Chrystel
- Cons mentioned:Water dispenser
Poor appliance
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned and exchanged for an LG refrigerator. Water dispenser quit working after 1 week AND it was a very noisy refrigerator.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. We’re saddened that you no longer have the product and would love the opportunity to work with you in the future. Please visit www.Samsung.com or one of our partners to explore products that may better fit your needs.
Your reference number is 1144567708.
-Noraina
- Cons mentioned:Water dispenser
Would pass on this Fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Water on the door has already stopped working, 2 weeks old. The unit is loud and the smart features are lack luster. Customer support is poor.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Zioina! We are sorry to hear that you water dispenser is not working as designed. At this time we would like to provide a link that will help address your concern. (https://www.samsung.com/us/support/troubleshooting/TSG01001875/)
If you find that this information is not helpful regarding your concerns, please feel free to reach out to us via any of the following:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Please use the following ticket number for your reference: 1143933093
Thank you for choosing Samsung. ^Nic