Customer Ratings & Reviews
- Model:
- RF22A4221SR/AA
- SKU:
- 6471965
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers find value in the spaciousness and size of the 22 cu. ft. 3-Door French Door Smart Refrigerator with External Water Dispenser. It is a great fit for smaller kitchens and offers ample storage space. However, there are concerns about the water dispenser not working properly and the lack of handles on the fridge doors. Some customers also mentioned that the freezer organization could be improved.
This summary was generated by AI based on customer reviews.
Fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its a great unit. We love the black stainless color.
I would recommend this to a friend- Cons mentioned:Water dispenser
Nope
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Water dispenser did not work. After a few weeks the freezer drawer filled with water and froze shut. Replacement on order.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello sr24501,
First, I apologize for your experience with our Samsung - 22 cu. ft. Smart 3-Door French Door Refrigerator with External Water Dispenser - Black stainless steel. We appreciate you reaching out to share your experience, especially about your issue with the freezer drawer filled with water and frozen shut. It's not our standard, and I understand your disappointment with the problem.
To help you with this, I am providing these links to guide you on the issue.
Samsung refrigerator water dispenser issues
https://www.samsung.com/us/support/troubleshooting/TSG01001875/
Frost forms in the freezer or refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01109344
Cooling issues with Samsung refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
Samsung refrigerator error codes
https://www.samsung.com/us/support/troubleshooting/TSG01003409/
How to reset your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00087902/
For warranty Coverage:
https://www.samsung.com/us/support/service/warranty/RF22A4221SG/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference number:
1144761864
Thank you for choosing Samsung. Have a great day.
^^Ross
Refrigerator review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works well but the height is shorter then expected
I would recommend this to a friendBrand response from Samsung
Posted .Hi,
Thank you for sharing your experience with our refrigerator. Samsung always intends to provide great products and satisfaction to our customers. And I understand your disappointment regarding the height of your refrigerator. You may use flatforms to adjust the height of the product.
You may download the manual to review your manual, to know more about the refrigerator using this link.
https://www.samsung.com/us/support/downloads/?model=N0021726&modelCode=RF22A4221SG/AA
Moving forward here are other options to speak with our representatives for further assistance.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community:
https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Stay safe,
Reference Ticket Number: 1144367600
^Mila
- Cons mentioned:Temperature control
2nd fridge same model same issue
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Freezer kept cold at -9 to 10 but fridge part set to 34 never dropped past 45.
No, I would not recommend this to a friendBrand response from Samsung
Posted .ToddM, we understand how important your refrigerator is to you. Let us help you improve its cooling performance.
Most cooling concerns can be resolved by adjusting the refrigerator's settings, practicing proper use and care, inspecting and cleaning the door seals, or resetting the refrigerator. Here are the links to help you:
https://youtu.be/ogwmuhLH4G4
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
You may also refer to these links for the recommended temperature you should set your refrigerator to:
https://www.samsung.com/us/support/answer/ANS00080450/
These are the links to help you in case you need to level your fridge:
https://youtu.be/56WIrCOKoiI
https://www.samsung.com/us/support/answer/ANS00062321/
If you require further assistance in the future, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145216436) to help our team pull up your information when you message us.
Thank you for choosing Samsung. Have a wonderful day!
—Vannesa
- Cons mentioned:Water dispenser
Water Dispenser did not work
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The water dispenser did not work. Took 2-1/2 hours to get through to someone that would help me on the phone.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Kimberly, I understand you are have some concerns with your new Samsung Refrigerator. I know how frustrating that can be and would like to provide you with a helpful guide to ensure you are getting the best performance from your unit. Please see link below:
https://www.samsung.com/us/support/troubleshooting/TSG01001875/
If you have any further questions, feel free to reach out to us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143896527. We thank you for choosing Samsung and being a part of our family. ^Brad
- Cons mentioned:Water dispenser
Caution
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We went through 2 new ones and both had the same issue where the water dispenser would not work. Caution on this item.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Stauffers, I realize that you have some concerns with your Samsung Refrigerator water dispenser not working and know that can be upsetting. I want to provide you with a helpful guide for these type of issues. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01001875/
We are here if you need additional assistance via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143814901. We thank you for being a part of our Samsung Community. ^Brad
- Cons mentioned:Water dispenser
The water dispenser doesn’t work.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The water dispenser doesn’t work. The refrigerator look pretty and style but have to return it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Monica,
Thank you for sharing your experience with our refrigerator. Samsung always intends to provide great products and satisfaction to our customers. And I want to apologize if the water dispenser doesn’t work. When it comes to your water dispenser, you'll want to make sure everything is in working order, otherwise, it may not dispense properly.
This link will guide you through troubleshooting steps on how to resolve your dispenser concerns.
https://www.samsung.com/us/support/troubleshooting/TSG01001875/
You may also want to check your warranty information by clicking on this link.
https://www.samsung.com/us/support/warranty/?model=N0021726&modelCode=RF22A4221SG/AA
Moving forward here are other options to speak with our representatives for further assistance.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community:
https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Support:
1-800-726-7864
Stay safe,
Reference Ticket Number: 1144349608
^Mila
Samsung should be ashamed….
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never even got this delivered….cancelled after ordering and reviewing online. Water line issues.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
To better assist you with this issue, please contact our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Thank you!
—Vannesa
Terrible refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item sucks and Samsung has yet to fix the issue after only having it three weeks
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello tommartin! We are sorry to hear that Samsung has yet to repair your refrigerator. Please know that we value you as a customer and we would like to communicate with you further via Facebook Messenger: http://m.me/samsungsupport or
Twitter: https://twitter.com/messages/compose?recipient_id=18768513
using ticket number: 1143957866
Thank you for choosing Samsung. ^Nic
Not worth the money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had it for 1 month and already doesnt work anymore
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Hayes,
Thank you for your review. We apologize that your fridge no longer works, which is not ideal. I understand the importance of having your refrigerator working to use its full potential.
We like to inquire further about your concern with your Refrigerator.
Please feel free to get back to us via the following options for further assistance:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, give them this number 1144845753 to help our team pull up your information.
Have a great day.
^Chrystel
- Pros mentioned:Design
Product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love to refrigerator!! The quality is great!! Love the no handle and print free. My daughter complimented me on selection
I would recommend this to a friend - Cons mentioned:Temperature control, Water dispenser
Frustrated in Santa Fe!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this Fridge thinking it was the best deal for my space and money and here i am 7 months in and already having problems. Yes the water dispenser went once or twice, freezer stopped freezing and fridge not holding temp. List food and at these prices Samsung didn’t even to offer reimbursement. SAD! Yes they are willing to give me a replacement because parts are on back order. Been without a unit for over a month and barely git on replacement paperwork to get a new one. Stay away from this unit.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
We're here to extend our assistance regarding your refrigerator, Javier!
We would like to speak to you directly regarding the smooth replacement process.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145844989, to help our team pull up your information.
Have a great day!
^Chrystel
Freezer/icemaker issue
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We have exchanged this model twice for issues with the freezer. It ran -8 to -20 when set at 0. Repair person came out at 1week and offered to order parts or exchange for a new one. New refrigerator exchanged and did the same thing. We discovered when the ice maker was OFF it ran -8 to 0 (set at 3 degrees) When it was ON the temps were -15 and below. The reviews revealed problems with the ice maker frequently. We are exchanging for a different brand. We loved the refrigerator overall size and the placement and depth of shelves.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JustMJ, we acknowledge the time you took to share your review of your Samsung refrigerator, and we value the details you provided about the feature behavior. Feedback like yours helps us enhance our products and overall customer experience.
Please keep this reference number for your records: 1152226269.
Samsung values the input you’ve shared and the opportunity to review your feedback.
Khristine
Samsung Care
samsung refrigrator
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bestbuy and Samsung has a great service since beginning. We would love to shop always
I would recommend this to a friend- Pros mentioned:Overall performance
Fridge Purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great item, large capacity. It does all it say it will do and more. I love it. Will definitely recommend.
I would recommend this to a friend - Cons mentioned:Water dispenser
Great for a smaller space
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It would be five stars if the water dispenser didn't leak. Great fridge other than that. It would be too small for a larger family.
I would recommend this to a friend Absolutley horrible experience!!!!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.arrival- Drivers didn't balance, spent 3 hours trying to get it to work, muliple Best Buy agent phone calls. Requested someone to come look at it and they said it would take 3 days!!!!! Finally got someone the next day to tell us it's defected, also it took a week to get it delivered. went to best Best Buy to get a refund and they said they couldn't pick up fridge for 2 days, nope I said next day as I was going to home depot. They said they would give me a 40.00 gift card for inconvenience that I've yet to receive. Iv'e bought multiple appliances from Best Buy, NEVER again!!!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JanetNash,
A proper delivery and reliable support afterward can really make your fridge experience feel smooth from start to finish.
For updates on your pickup and refund status, reaching out to Best Buy would be the best next step. You can reach them at 888‑237‑8289.
We truly value your business.
Jeffrey
Samsung Care
Delivery Team A+
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery did an excellent job. letting me know arrival time and keep me updated.
I would recommend this to a friend- Pros mentioned:Overall performance
Refrigerator
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Quality and appearance very good. Good product for the price.
I would recommend this to a friend NO Handle Fridge
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The only thing i do NOT like is there are NO handles on the refrigerator. You have to reach up top of the door to open the doors and they get prints all over the doors havening to close them with NO handles. Very poor design being fingerprints show up.
No, I would not recommend this to a friend