Customer Ratings & Reviews
- Model:
- NE63A6111SS
- SKU:
- 6447912
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Ease of Cleaning
Rating 4.5 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
Customers are saying
Customers are enthusiastic about the overall performance, ease of use, and WiFi connectivity of the 30 in. Wide 4 Elements 6.3 cu. ft. Freestanding Electric Range. Many appreciate the steam clean function, price, and design. However, some customers have expressed concerns regarding the cooktop, the glass top's susceptibility to scratches, and the button responsiveness.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Overall performance
As Expected
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was delivered just about 15 min out of their estimates for time frame, and when I checked out it told that having it hooked up was not available in my area. When I told the delivery guys this they seemed surprised at that. Other than that I really like the stove and the delivery guys were quick and polite.
I would recommend this to a friend - Pros mentioned:Overall performance
perfect!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.works like a champ! installation team was awesome!
I would recommend this to a friendBrand response from Samsung
Posted .Hello, nyamori. Thank you for sharing your Samsung range experience with us! ^Ty
- Pros mentioned:Overall performance
Samsung Oven
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with this purchase as well as the price!
I would recommend this to a friend Range
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this range. It looks sleek and works wonderful.
I would recommend this to a friend- Pros mentioned:Ease of use
Thumbs up
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is great oven for the price! Easy to operate.
I would recommend this to a friend - Pros mentioned:Overall performance
New
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good quality. Works great. Perfect for home..
I would recommend this to a friend Stove
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stove could have been better quality didn’t use it but twice and it already has some type of bubble things in the glass
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Jennifer H,
We understand how disappointing it must feel to notice changes on the glass after using your stove only a couple of times. Let us help.
I have shared a Samsung link below to help with your experience. The link has hyperlinks that you can visit for additional help.
The electric cooktop is peeling, bubbling, or cloudy under the surface:
https://www.samsung.com/us/support/troubleshooting/TSG01001943/
Should you need more assistance with your range, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1151177074 to help our team pull up your information.
Leo
Best deal!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it. One of my favorite purchases. Technology is a wonderful thing.
I would recommend this to a friend- Pros mentioned:Overall performance
Stove
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome great stove installers were awesome as well
I would recommend this to a friend Satisfied Customer
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am very happy with my purchase. Set up was easy and instructions were clear. I would recommend this product to my friends and family.
I would recommend this to a friendOwner
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Original delivery date was 9/2. Since this product is not in stock, you isso another order number at 9/12. We finally got this range 9/16.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
To better assist you with concerns with logistics, please contact Best Buy's customer service department at (888) 237-8289 24 Hours a Day.
They can either answer your question or transfer you to your local store to answer your specific concern.
Leo
- Pros mentioned:Steam clean
Great Deal!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was a great purchase! Loving everything that was bought.
I would recommend this to a friend - Pros mentioned:Overall performance
Worst customer service (call center)
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The stove is great, your customer service over the phone (not in the store or the store direct line) your customer service center in other countries. I’ve been passed from person to person and no one can help or cares to. Apparently the appliances do not come with cords nor does the dishwasher. Customer service said this is “public knowledge” HOWEVER the rep who placed my order never told me and it does not say on your website. Best Buy over the phone is the worst customer service I have ever experienced. I even sent an email and the response was that they could not help me. Get a local call center!
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
The experience is not what we expect from our customers. To better assist you with this, please contact the BestBuy customer service department at (888) 237-8289. Available 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day!
^Chrystel
Hate this stove
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I hate this stove. Sometimes the burners take awhile to start up or they burn the food quickly. There’s no in between. There’s two sets of heats, but unless you use the hotter setting at a “4” it doesn’t work well.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Trixy,
Thank you for letting us know about the temperature issue of the Samsung cooktop. We apologize for the inconvenience it may cause you.
I highly suggest visiting this Samsung link: https://www.samsung.com/us/support/troubleshooting/TSG01001944/
It indicates an article about Samsung electric cooktop and induction temperature issues.
If you have inquiries and need further assistance, you can contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community:
https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Once you contact us, you can provide this reference number 1144885676.
Thank you for choosing Samsung, and have a great day!
^Rainly
Stove
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love that I was able to connect this to my app on my phone and I get reminders to put food in, take it out, etc. There is lots of space. The only thing I cant figure out is how to change the time so far. The burners do heat up fast so be careful
I would recommend this to a friendEvery penny worth
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.All over this range is awesome. Cleaning process is very easy. Highly recommended
I would recommend this to a friendGreat review
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great stove. Love the quick boil option on this!!
I would recommend this to a friendNew Range
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my range. The alarm is nice, but rather annoying. But necessary I guess.
I would recommend this to a friendWorks for me.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good for the price, hard to clean surface, but it comes with the package.
I would recommend this to a friendAn every day
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fits for everyday cooking but sometimes it gets little scratches on the flat area
I would recommend this to a friend