Customer Ratings & Reviews
- Model:
- NE63A6111SS
- SKU:
- 6447912
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Ease of Cleaning
Rating 4.5 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
Customers are saying
Customers are enthusiastic about the overall performance, ease of use, and WiFi connectivity of the 30 in. Wide 4 Elements 6.3 cu. ft. Freestanding Electric Range. Many appreciate the steam clean function, price, and design. However, some customers have expressed concerns regarding the cooktop, the glass top's susceptibility to scratches, and the button responsiveness.
This summary was generated by AI based on customer reviews.
Samsung stove
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have had to the stove for about three months now and the electrical display has when out. We can no long see what temperture our oven is on. The ranges work really well.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Crystal!
Thank you for reaching out to us. I see you have some concerns with the Samsung - 6.3 cu. ft. Freestanding Electric Range with WiFi and Steam Clean - Stainless steel. I sincerely apologize for the inconvenience if the display on your Samsung Range went out. The experience is not what we expect from our customers. Your feedback helps to understand where we can take steps to improve our product and service.
Here is a link to "Samsung Range or Wall Oven Panel is Blank, Blinking, or Partially or Incorrectly Displayed": https://www.samsung.com/us/support/troubleshooting/TSG01110183/.
You may also refer to the user manual about "Troubleshooting Checkpoints" about the issue on your Samsung Range on page 46: https://downloadcenter.samsung.com/content/UM/202103/20210308172014230/NE63A6111_AA_01_EN.pdf.
I also shared the link about the warranty information of your Samsung Range: https://www.samsung.com/us/support/service/warranty/NE63A6111SS/AA.
Your Samsung Range is warranted by SAMSUNG against manufacturing defects in materials or workmanship for the limited warranty period, starting from the date of original purchase, of:
One (1) Year Parts and Labor.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144647741
Have a great day.
Melardo
Did not last
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible stove. Only lasted one and a half years. The burners slowly started dying out one by one within a span of 12 months. Samsung is terrible quality. No, I will not pay to have the burners replaced after only one year of ownership. Will never purchase another Samsung appliance ever again. Now I'm forced to purchase a new range. Do yourself a favor and avoid this brand.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I can't imagine the inconvenience this has caused you. Let us help you with the range.
Please see the "Hot Surface indicator isn't working correctly" section and follow the steps.
Samsung electric and induction cooktop temperature issues.
https://www.samsung.com/us/support/troubleshooting/TSG01001944/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147068472 to help our team pull up your information.
Have a great day.
^Aloe
None
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works quite nicely however wi-fi and SmartThings app difficult at best.
I would recommend this to a friendBrand response from Samsung
Posted .Hi there Michael, I see that you are having issues using your Samsung Range in the SmartThings app and completely understand how confusing things can get. I would like to offer you some help to ensure you are getting the most from your unit. See link below:
https://www.samsung.com/us/support/answer/ANS00049148/
If you need any assistance. please reach out to us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143430490. We thank you for choosing Samsung in your family's home. ^Brad
no trays
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The stove works fine but it did not come with baking trays
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, Kinbealeton. We're sorry to hear that your Samsung range didn't come with any trays. J&J International is Samsung's official parts distributor for customers purchasing Samsung parts or accessories. To place an order you can go online at www.samsungparts.com, or by phone at 800-627-4368. J&J's hours of operation are 9:00 am - 8:30 pm EST, Monday – Friday. Thank you for choosing Samsung. ^Ty
Review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No phone call from driver prior to showing up at my house.
I would recommend this to a friendStove
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the stove ! Cost efficient and a very efficient oven !
I would recommend this to a friendBrand response from Samsung
Posted .Hi there Samsung Customer, I would like to congratulate you on your brand new Samsung Range and appreciate you pausing your day to review it. We are glad to see that you are enjoying your new machine. We want to welcome you to our family and thank you for choosing Samsung. ^Brad
Samsung 6.3 cu ft Stove
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this stove. I do wish I would've purchased the air fryer oven but this one is great as is. I can preheat from my phone from wherever and have the oven ready to go by the time I'm ready to bake.
I would recommend this to a friendStove
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice stove but the first one deliverd had a big dent on the side. It worked great though. Took a couple months to get another . they installed it and it was perfect.
I would recommend this to a friendOut of box purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was an " out of box" purchase. Upon installation the item was deemed unsafe. Best Buy was courteous and accommodating in helping me get another range. Greatful for superb staff.
I would recommend this to a friendSatisfied buyer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far the electric range is working well. I’m having a hard time syncing the electric range to my phone so I can control it. Overall it’s good and look nice.
I would recommend this to a friendBrand response from Samsung
Posted .Hello! Thank you for leaving a review, here's a link that could help (https://bit.ly/3BQIVPn) Thank you for choosing Samsung! ^Ty
Excellent Glass Top Stove
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this stove especially since it has two large burners on the front of the stove. It bakes well and evenly. It was a great purchase
I would recommend this to a friendNew Stove
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the sinple black look as we all know white attracts stains. Also I never realized how eash a glass top was till now. I would never got back to raised burners.
I would recommend this to a friend- Cons mentioned:Glass top
Glass top cracked from heat
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst stove ever!!! Glass top cracked! Stove doesn’t clean well!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
We are glad to hear that you are using Samsung products. We are here to help you out on how to clean your range.
Cleaning time guide, see the link below:
Clean and care for your Samsung electric cooktop:
How to clean your Samsung oven:
https://www.samsung.com/us/support/answer/ANS00049011/
To better assist you on this matter and to collect more details, please reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
You may provide this reference number (1144933558) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
Nice Stove with slick looking top…
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product for the price. The app is a nice touch on your phone to turn it on or see when it’s preheated.
I would recommend this to a friendnew samsung stove
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The stove has met my expectations. The placement of the knobs is ideal for a home with a 2 year old.
I would recommend this to a friendOven stopped working
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Oven and display stopped working after only 8 months. Manufacturer warranty came out to look at it and said it was considered physical damage. Won’t be buying an major appliances from Best Buy anymore.
No, I would not recommend this to a friendDelivery
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The delevery was very Fast quick and easy and the guys were very curtious
I would recommend this to a friendThey say do t buy Samsung appliances
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased 3 of these Samsung range ovens for my apartment rentals. Less than 2 years two of these ranges do not work.
No, I would not recommend this to a friendStove
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love this stove this is the best Stove I ever bought I recommend it 100%
I would recommend this to a friendNice Oven!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product is by far my best oven purchased to date. I love the add app feature as well.
I would recommend this to a friend