Customer Ratings & Reviews
- Model:
- NX60A6711SS
- SKU:
- 6447915
Rating by feature
- Performance
Rating 4.7 out of 5 stars
- Ease of Cleaning
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
Customers are saying
Customers frequently mention the air fry feature and overall performance as standout benefits of the 6.0 Cu. Ft. Freestanding Gas Convection Range. Many appreciate its ease of use, design, and WiFi connectivity. While the cooking performance and array of features are also appreciated, some customers have noted concerns about the control panel and knobs.
This summary was generated by AI based on customer reviews.
Broken Right Knob
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really like this product. Unfortunately, I am giving it a 3 stars because the right knob broke in less a month.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
We understand the dismay about the broken knob.
You may contact our Support Team via the link below to speak with a live representative for further assistance with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Perfection
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing stove. From the looks to how it functions. It's perfect.
I would recommend this to a friend- Cons mentioned:Control panel
Junk range
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst appliance I have ever owned. Worked great for the first year then shortly after one year when the warranty had expired it continually beeped and the oven won’t turn on. Replaced the main control board, display module and temperature sensor. Still beeps and oven won’t stay on. No error codes displayed and Wi-Fi app says it’s fine.
No, I would not recommend this to a friend Not Reliable
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this stove less than a year and a half ago, and it's already having major issues. Several of the buttons have stopped working entirely and the oven settings are randomly turning themselves off and on without any input. The unit only comes with a standard 12 month warranty (which is apparently as long as it will work properly) and I am left covering the cost of repair. If you're considering this stove, you better factor in potential repair bills not long after your purchase. I expected better durability and customer support from this brand.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
We understand the importance of a working range at home. Allow us to help.
We recommend you check this link if your range buttons are not responding.
Self Clean or other buttons do not light up or respond, or panel is locked on Samsung oven
https://www.samsung.com/us/support/troubleshoot/TSG10002418/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1148881222) to help our team pull up your information.
Have a great day.
^Camille
Besy Buy/ Geek squad service.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this range along with bestbuys Geek Squad protection. The stove is a lemon. We recently start smelling gas and called bestbuys for service and thats when everything went crazy. They came out and said there was no leak and to call gas company, they came out and confirmed the leak was with the appliance and i'm still waiting for it to be corrected. I haven't had the use of my stove for 3wks now. I'm questioning the geek squad reputation.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
- Pros mentioned:Overall performance
Yes to samsung, no to Best Buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Buy from any other company. The product appears good based on google, but Best Buy is the shadiest company to buy from. Their customer service team is trained well to ignore the customer. They will robot you i to insanity.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
i got fired from my job because i wasn't on task
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.my boss fired my for using up all the ink in the printer. Like bro i was just trying to print some funny pictures and give them to him then he said i never pay attention to anything he says and that i'm always immature and something else but i wasn't really listening to him because he's dumb and not cool like me\ then my wife left me because i never listen to her idk why so yea
I would recommend this to a friendThe Samsung Range
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am very satisfied with this purchase . The range is excellent .
I would recommend this to a friend