Customer Ratings & Reviews

Love my new stove and all options. Would have liked to had the display buttons lit. Also did not include the air fry basket, but got to purchase my own choice.

Bought end of July so far so good. The only issue was the internal temperature was way off and it took some time to test different calibration setting to get it accurate. I recommend buying an oven thermometer so you can determine the actual oven temp because chances are it’s not you think it is.

love that it heats up quick. so many options on this oven. I do have to say I'm not happy with the air fryer option. I had an air fryer and loved it. I bought this stove because it had an air fry option but does not preform the way a small countertop fryer does. I love that it has a double burner for big pots or pans.

I bought this stove right before thanksgiving. To make sure i had a oven to make dinner. Two days after delivery the control panel went out. Since it was the holiday i was limited what i can do. I had to personally take it to exchange it. It was horrible. Now 2 months later the control panel is out again and Samsung is giving every excuse not to fix it. Its my second stove in 2 months. Somethinh clearly is wrong with the control panels but they blame it on everything else.

The stove great.. and I love it… it was the best choice for me

good range the key pad doesnt work most of the time but I can use my phone to get it to work

Product is good, in store personell is good, delivery people were good. You have one very bad apple in your system and that is your phone system I called several time trying to change my order as the one I ordered and you have pictured didn't fit. I finally was able to cancel this order and go to the store and buy the one I needed

Nice item and excellent place to purchase at Best Buy

Great BB service, good range - installation poor!!

Love the new oven- heats up quickly Stove top provides variety of height in burners that are all great for different quick heating or simmerinf

Love it , works like a charm had no issues . Love the technology

One of the burners stopped working within a month of lower than normal use and proper cleaning, the control panel would not respond to the touch and will require the range to be unplugged from power in order to reset it. Terrible product.

I absolutely love this stove. All the features are great. My only qualm is that they don't actually include the air fryer tray with the stove even though it's advertised as an air fryer stove.

I love my range! The service I received from Best Buy was wonderful. They were very accommodating with delays in my remodeling, which was greatly appreciated..

Excellent...........................................

Very professional and understanding of what they do

I cannot say for sure what this range is like as I have not received it yet. What I can say, is although we did get a nice store-matching price, the service has been subpar and irresponsible: our delivery date was changed without even asking us, only informing us on the day before our scheduled delivery; at which time mind you, we were expecting an email with the four-hour window. So, I called the Geek Squad and waited 15 minutes on hold, only to reach India with a connection that only allowed every fifth word to be transmitted. So, I had to call back - again. This time, the agent used the familiar, "I know how you feel" line to placate our displeasure, without even offering a genuine reason for abandoning our scheduled appointment. I asked for an explanation. However, instead of receiving a reasonable answer from a reasonable customer service agent, I received scripted lines that had little to no merit. We are fair people: if you were to call and say, "Hey, we ran into a scheduling conflict, could we reschedule you for..." We would surely understand and graciously reschedule our installation. But not a phone call, not a text message, only an email arriving on the day before the delivery, causing us not only to reschedule but take another day to sit around and wait, announced the change of dates.

I like my new stove except it has air fry and there’s no mention about it in the books that came with the stove so I don’t know how to use it

First one came damaged. Took everything two weeks and over 7 calls for Best Buy two to send a new one. Terrible customer service. Other then that product now works great. No point of really having wifi on it if you still manually have to press start.

Absolutely love this stove! Love the center griddle too. Its interchangeable with a grill (that comes with it). I just wish the larger burners were in the rear of the stove instead of the front.