Customer Ratings & Reviews
- Model:
- NX60A6511SG
- SKU:
- 6447916
Rating by feature
- Performance
Rating 4.7 out of 5 stars
- Ease of Cleaning
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
to a friend
Customers are saying
Customers are pleased with the overall performance, ease of use, and design of the 6.0 cu. ft. Freestanding Gas Range. Many customers find the air fryer and burners perform well, and appreciate the various features and connectivity options. However, some customers have reported issues with the control panel and knob quality, while others have noted a loud buzzing sound.
This summary was generated by AI based on customer reviews.
Store performance
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The stove is good but the service in the store is very,very bad
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
To better assist you with this issue, please contact our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Thank you!
—Vannesa
Love
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far ive had this stove for over a month. I love the air fryer oven.
I would recommend this to a friendOven turning on by itself.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Last night i was grilling a steak on the stove grill and out of the nowhere my oven turned on. Not sure if it was because of the meats grease sparkling that might of reach the turn on button but of it wasnt because i startwd to hear popping noises coming out of the stove i would have never realized that the oven had turned on on its own. Then i pushed the turn off button and somehow the oven would turn off. I had to keep on pressing the button to shut off a couple of times. Very scary experience. Wish i can return it back.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good day, AlmaaG.
We understand the need for a properly working range at home.
If the oven will not turn off, it is most likely that the oven door lock is turned on or the Sabbath function has
been activated.
Please see page 46 (The oven burner will not shut off) of the user manual for steps to be taken. You may also lock the control panel and the door to prevent accidental operations and/or product tipping. Details are found on page 30.
https://downloadcenter.samsung.com/content/UM/202207/20220713103218465/NX60A6511SS_AA_DG68-01339A-03_EN_MES_CFR_220712.pdf
If you require further assistance in the future, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145659323) to help our team pull up your information when you message us.
Have a wonderful day!
—Vannesa
Great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cooking now is much funnier and easier. I am so happy with this stove
I would recommend this to a friendI love it
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Thank you for you guys. I love it. It work great and i like the color
I would recommend this to a friendStrong gas smell when oven is on
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just had this installed and it smells strongly of gas when the oven is on. Had the utility company come out and they said there's no leak and the connection is fine so there's something wrong with the oven itself. Waiting on Best Buy to come look at it (supposed to take a week) so not sure if it can be fixed. Otherwise it was working well.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Kitchen
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my new stove thanks to Best Buy great prices I’m Back to cooking
I would recommend this to a friendGreat stove
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a really nice stove. It’s the best one we ever had in 48 years
I would recommend this to a friendQuality of new stove
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far stove works good and we seem to like the features. To soon to know everything about the stove
I would recommend this to a friendMeh, it's alright when it works.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Haven't had it for that long and already getting errors. I heard about this before I bought it so I bought the extra protection.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
We know how you feel about your range showing error codes. Let us provide the details you need.
We would love to speak with you to provide more assistance. Please select the error code showing on your unit. Click if there's an embedded word for more details.
Samsung range or wall oven error codes
https://www.samsung.com/us/support/troubleshoot/TSG10003529/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1149287469) when you message us so our team can retrieve your information.
Thank you.
-Kimberly
Problems 2 weeks after warranty expired
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This oven is nice, but the durability is highly questionable. I purchased this unit in Sept. 2021 and it was delivered and installed by Best Buy on Oct. 7 2021. It is now late Oct. 2022 and mere days after the one year warratny has expired, the range's touchpad stopped working. I scheduled a repair with Samsung, and the repair estimate is $300 (~30% of the price of a new unit when at full price and nearly 40% of the unit's discounted price today). I'm very disappointed in how Samsung stands behind its products.
No, I would not recommend this to a friendPor performance
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The flame is not good compared to other brand we open the gas valve all the way and it was a very small flame it took a long time to cook the food
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Samsung,
Thank you for your review. We realize that this situation is difficult since the range is used daily to prepare meals for the household.
I have shared a Samsung link below that can help address your concerns with the flame of the cooktop.
Flame issues on Samsung gas cooktop or range:
https://www.samsung.com/us/support/troubleshooting/TSG01001946/#flame-is-an-unusual-size-or-shape
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number 1144825531 and it will help our team pull up your information.
Leo
Happy Camper
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am in love with my new stove. The air fryer is amazing!!!!!
I would recommend this to a friendStove
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it so much Love it so much Love it so much Love it so much
I would recommend this to a friendThe Oven
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like it, but it has a gas smell too it. Air fry works great
I would recommend this to a friendfrequent panel errors
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have used it for 1 yr 6 months for now but it's third time we are seeing panel errors like cf2. It was fixed twice and now we are out of warranty, won't recommend it. Not sure about other products too as we have tried the GE one as well. I guess overall quality of products has decreased. Rest it's good but can't use owen
No, I would not recommend this to a friendBrand response from Samsung
Posted .We aim to guarantee that your range always performs at its optimum level. Let's look at solutions to get this working correctly.
Please see page 50 in the information codes section of the manual to see the meaning of the error code and its solution:
https://downloadcenter.samsung.com/content/UM/202311/20231129152255368/O_NX5000A_T-F_NX60A6511SS_AA_DG68-01339A_EN.pdf
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1146623682, to help our team pull up your information when you message us.
Have a great day.
-John
Great Product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Oven, works perfect, delivery was perfect, Thank You
I would recommend this to a friendLove My Samsung Stove
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this stove, easy to use and so many great features.
I would recommend this to a friendStay away!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wish there was a 0-star option. This is the worst product ever. I bought this about 2 years ago and have to replace it. It is difficult to clean, and the buttons are faulty, always giving error messages.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand the significance of a working range in your household, ElizabethB. Let's get this taken care of.
Please refer to the resources below to address your range's concerns. Please click the links and hyperlinks for tips.
Self Clean or other buttons do not light up or respond, or the panel is locked on the Samsung oven:
https://www.samsung.com/us/support/troubleshoot/TSG10002418/
Samsung range or wall oven error codes (Please choose the exact error that you are seeing):
https://www.samsung.com/us/support/troubleshoot/TSG10003529/
Here are the step-by-step instructions for cleaning your range; refer to pages 35-39 of the unit's manual for reference:
https://downloadcenter.samsung.com/content/UM/202502/20250214150059236/O_01._DG68-01339A-08_NX60A6511SS_AA_EN.pdf
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide the reference number 1151345861 so our team can pull up your information when you message us.
Have a great day.
-John
Gas Range
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Big upgrade from our last unit, love everything about it
I would recommend this to a friend