Customer Ratings & Reviews
- Model:
- NX60A6511SS
- SKU:
- 6447919
Rating by feature
- Performance
Rating 4.7 out of 5 stars
- Ease of Cleaning
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
to a friend
Customers are saying
Customers are pleased with the overall performance, ease of use, and design of the 6.0 cu. ft. Freestanding Gas Range. Many customers find the air fryer and burners perform well, and appreciate the various features and connectivity options. However, some customers have reported issues with the control panel and knob quality, while others have noted a loud buzzing sound.
This summary was generated by AI based on customer reviews.
gas range
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.awesome gas range, very easy to install and getting it started.
I would recommend this to a friendNo Air Fry Tray
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would have rated this higher, but part of the reason we bought this was for the air fry capability, and this unit does not come with the air fry tray that Samsung says is necessary, Best Buy does not carry that tray, and Samsung does not seem to sell it separately...
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello. J&J International is Samsung's official parts distributor for customers purchasing Samsung parts or accessories. To place an order you can go online at www.samsungparts.com, or by phone at 800-627-4368. J&J's hours of operation are 9:00 am - 8:30 pm EST, Monday – Friday. Thank you for choosing Samsung. ^Ty
Dont get black
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to give it 3 stars only because I got the Black model and every time I cook you see every little splatter of grease on it. Plus when they "installed it" they just pushed it in and didnt level it.
I would recommend this to a friendBrand response from Samsung
Posted .Hi there,
We understand your frustration about your range. Let us provide the details you need.
Here are a few tips on what we can do to clean the range. Please see the video link below and watch it fully.
How to clean electric and gas ranges | Samsung US.
https://www.youtube.com/watch?v=pCLkUo4ns6w
To adjust the level of the leg of your gas range, please watch the video link below from 1:46 to 2:05 for more details.
How to install your range | Samsung US.
https://www.youtube.com/watch?v=fR5bHc5GWpw
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146696403) to help our team pull up your information when you message us.
Thank you.
-Kimberly
Love Love Love It
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love my ne stove. So very easy to use.
I would recommend this to a friendGreat stove bad service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the stove hate the customer service and delivery
I would recommend this to a friendBrand response from Samsung
Posted .Hello Abby! Thanks for your review! ^Ty
Gas Range not installed properly
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Recieved my range on the 24th and my family began feeling dizzy, nauseated and sleepy. We began having slurred speech. Called Geek Squad and was told to contact the gas company. Luckily they came out within an hour. The gas rep indicted both connections were NOT connected correctly and we had a significant GAS LEAK! My mother is currently on hospice and on continual oxygen which could have been ignited at any moment. BestBuy has diffiently loss any further business ror installation items. Buyer BEWARE!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Great
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product by Samsung. Highly recommended !!!!!
I would recommend this to a friendNice stove
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The owners manual is next to useless. Doesn’t explain how to use its features
I would recommend this to a friendSolid range
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works perfectly, the griddle plate must be removed to use the burners.
I would recommend this to a friendKim
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There was some nice people that helped find my stove and one that wasn’t helpful at all.
I would recommend this to a frienddefective oven
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this November of 2022. The stove top works just fine. The oven does not keep temperature, it never has from the day it was delivered. It's out of warranty. I should have contacted samsung while it was under warranty. I think samsung should do the right thing and fix this problem.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Cory,
We understand your disappointment with your oven, which does not keep temperature. Let us help.
Here is a link for troubleshooting steps with your oven that doesn't hold temperature. Please click on the embedded words.
Samsung oven temperature issues.
https://www.samsung.com/us/support/troubleshoot/TSG10001298/#oven-does-not-cook-well-2
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147258089) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Great replacement
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am so impressed with this gas range! The No-Preheat Air Fry feature is a total game-changer for busy weeknights—it gets food crispy without the wait. The Convection oven cooks everything so much more evenly than my old traditional stove, especially when baking multiple racks of cookies. The 6.0 cu. ft. capacity is huge, and the stovetop burners have a great range of power, from a very low simmer to a quick boil. Definitely recommend if you’re looking to upgrade your cooking game!"
I would recommend this to a friendWhen you go Samsung you never go back to other bnd
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality and lots of features we love it already!
I would recommend this to a friendGas range
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I do not like the way my stove self cleans. It left the window very streaked! It did not do a good job of self cleaning
No, I would not recommend this to a friendBrand response from Samsung
Posted .Keeping the oven pristine is important for keeping your kitchen well organized, CharlesO. Let's get the information you need to ensure your range stays in tip-top condition.
The link below will guide you through cleaning and caring for your oven. Kindly check "Use the Self Clean cycle" and learn more by checking the hyperlinks and watching the embedded video. Please check out any topic that piques your interest.
How to clean your Samsung oven:
https://www.samsung.com/us/support/answer/ANS00049011/
Should you need more assistance with the range, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147456353) to help our team pull up your information when you message us.
Have a great day.
-Ernest-
Wouldn’t do it again
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good stove but oven stopped working the control panel went out and needs to be replaced.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Tiffany,
We know how important it is to have a reliable appliance at home. Let us help you with your range.
Here is a link for troubleshooting steps for your oven that stopped working; kindly click the embedded words.
The Samsung range, oven, or cooktop will not turn on or stay on.
https://www.samsung.com/us/support/troubleshooting/TSG01001952/?msockid=08e6a45904c26b1f3477b061055f6aec
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number (1151274910) to help our team locate your information when you message us.
Thank you.
-Ricardo
Circuit board failure, poor warranty
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.worked for 1 year. issue exactly one month after warranty expired. CF-2 error code. when restarted No display. circuit board tripped. Samsung said your warranty expired and has to contact local service support for paid service and repairs
No, I would not recommend this to a friendBrand response from Samsung
Posted .We want you to be satisfied with how your appliance functions, Vijay. We'll be pleased to help with your Samsung range.
Most information codes on a range can be cleared with a reset. However, some error codes may require additional steps to get the problem solved. Please check this link for details.
Samsung range or wall oven error codes
https://www.samsung.com/us/support/troubleshooting/TSG01001948/
The display on your oven is intended to light up only the functions you need at any particular moment. Please check this link for details.
Samsung range or wall oven panel is blank, blinking, or partially or incorrectly displayed.
https://www.samsung.com/us/support/troubleshooting/TSG01110183/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145483318) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Awesome product!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for my daughter and she absolutely loves it! It cooks much faster than her previous electric stove. She loves the air fryer feature!
I would recommend this to a friendStove concerns
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Handle was damaged upon delivery Delivery was on time Staff was pleasant
I would recommend this to a friendNew stove !
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with my new stove ! The air fryer allows to cook more food than the little one I had ! Don’t regret at all purchasing this stove !
I would recommend this to a friendSamsung black stainless steel range
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivered four weeks ago, we haven’t used all the features of our new range yet but look forward to trying. The range works and looks great.
I would recommend this to a friend