Customer Ratings & Reviews
- Model:
- NX60A6511SS
- SKU:
- 6447919
Rating by feature
- Performance
Rating 4.7 out of 5 stars
- Ease of Cleaning
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
to a friend
Customers are saying
Customers are pleased with the overall performance, ease of use, and design of the 6.0 cu. ft. Freestanding Gas Range. Many customers find the air fryer and burners perform well, and appreciate the various features and connectivity options. However, some customers have reported issues with the control panel and knob quality, while others have noted a loud buzzing sound.
This summary was generated by AI based on customer reviews.
gas range
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This stove is awsome and will do everything you need.
I would recommend this to a friendI loved it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s the one that i was looking for. Loved it so much
I would recommend this to a friendstove
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.works great. easy to use. great price. a big oven.
I would recommend this to a friend483 Voorhees
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.we are happy with this gas range and it looks good.
I would recommend this to a friendGreat stove
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best stove ive owned i would recommend this to any
I would recommend this to a friendBad delivery experience
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The product is good so far. The delivery experience from the company Best Buy subcontracted was subpar. There was a lack of communication because the two delivery guys did not speak any English. They arrived Two hours late , left garbage scattered outside. The delivery included a propane conversion , they connected the stove turned each burner on then off immediately and then left quickly.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We appreciate you letting us know about this. To better assist you with this issue, please contact our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Thank you!
—Vannesa
Absolute garbage range
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I installed this range on Nov. 18, 2021. On Nov. 28 it stopped working. Samsung has no repairmen in my area, so I have been waiting 3 weeks so far for a refund check. And I still have no idea if it is being picked up or if it's my problem to dispose of it. I was told to await further instructions and if samsung wanted it returned, they would arrange it. It is now Dec. 21, and the samsung refrigerator that i purchased on Sept 30 2021 stopped working sometime last night and everything inside the refrigerator and freezer is trash. I will never buy anything samsung again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Jane! Thank you for taking the time to share your review. We are sorry to hear that you have not received your accommodation. At this time we would like to communicate further to see what assistance can be provided. We can be reached via any of the following using ticket number: 1144006730
Facebook Messenger: http://m.me/samsungsupport or
Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Thank you for choosing Samsung. ^Nic
Samsung and Best Buy Are The Worst For Service
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased Samsung Freestanding Gas Stove with air fryer for home on 9/24/2024. Thanksgiving we were going to cook a turkey and the oven would not come on. I tried tirelessly to contact Best Buy whom i purchased a 5 year warranty with, they sent me to the manufacturer. Samsung wont pick up the phone for service horrible experience!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi AndreaD,
We can feel your disappointment with this range. We are here to help you. Please click on the embedded words for more details.
We recommend checking the resources below for steps to take when the oven is not turning on.
Samsung range, oven, or cooktop will not turn or stay on:
https://www.samsung.com/us/support/troubleshooting/TSG01001952/
Should you still need support, please don’t hesitate to reach out to us through the channels below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this reference number (1147812746), and it will help our team pull up your information.
^Rodel
Stove
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s ok is a little complicated the bottoms and try connecting is difficult
I would recommend this to a friendBrand response from Samsung
Posted .Hi RaulC,
We would love to assist you with your appliance. Kindly provide us with more details about the range.
Please feel free to get back to us via the following options:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide us with this reference number (1146297122) to help our team pull up your information.
Have a great day,
-Ernest-
Cooking with GAS!!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this gas range, it does it all!! Beautiful and efficient—LOVE IT!!!! I did not have gas hook up in my kitchen so my propane company came out and ran the gas line SO just letting everyone know that you too can cook with gas even if you are on a propane tank—living in the boonies!!
I would recommend this to a friendBurned main board twice in two years
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never bother to buy this oven. Bought it in May 2022 and the main board was toasted (Error C-F2) in Feb 2024. We had extended warranty and didn't pay $600 for repair. Now, in Sep 2024, the mainboard got toasted again (C-F2). Even though I have a Total Tech membership from Best Buy, I am not covered. I am supposed to pay $99 for diagnostics and pay another $500 if repaired. Stay away. Also, Total Tech is a complete joke.
No, I would not recommend this to a friendbuy from home depot this review is for best buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.do not buy from Best Buy it is a horrible experience and they don't make things right. I have a stove that i had to wait 3 weeks to get then they didn't bring what they needed and would not use mine. They took the stove with them and rescheduled it for 2 weeks later to have everything they needed and when they got here, they had the one piece and set it up but i needed the propane conversion done. They did not know what to do. after more phone calls I had to wait a week to get the installation finished and no stove to use. So three days of missed work and promises it will be fixed but they can't do anything till the install is finished. so more phone calls.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
This isn't the experience we want you to have. To better assist you with this, don't hesitate to get in touch with our BestBuy Customer Service Department at 1(888) 237-8289. Available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry.
Have a great day!
Chrystel
Stove
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You cant really use the low setting on the burners and the gas connection is low so we had to adjust the gas bub in the wall.
I would recommend this to a friendBrand response from Samsung
Posted .Hello Marie, we understand your concerns and we value your feedback. We are here to assist you with any questions or concerns so that you can get the best performance out of your appliance. For more assistance, please reach out to us on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143811345) and it will help our team pull up your information. We thank you for being a Samsung customer. ^Lena
Save yourself the trouble
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.WORST MISTAKE EVER. It has just passed a year that I've purchased this stove, and the "computer" has completely gone out, estimated $500 fix, for a $800 stove purchased one year, two days ago...I am so disappointed with Samsung and best buy.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi DanielleJ,
We would like to assist you further with your concern. Kindly let us know more about the range.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148504088) to help our team pull up your information when you message us.
Have a great day,
-Ernest-
Delivered damaged
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would love to give this item 5 stars, however when I unboxed it, it was damaged.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this issue, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific questions.
^Rainly
Love my new stove!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my new gas stove. The center griddle is awesome.
I would recommend this to a friendInstruction Manual
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There's not a single paragraph on how to use the oven features. I've only had this range three days!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi RMPD,
Thank you for your honest feedback, and we hope you are in good health. We understand the cause for your concern regarding the lack of a user manual when you purchased the range.
Most, if not all, of our user manuals and installation guides are soft copies (on the Samsung website) to lessen our carbon footprint that can affect the environment. I have shared the user manual link below for you. Please access the link for the features and functions of your range.
https://downloadcenter.samsung.com/content/UM/202105/20210525183339900/NX60A6511SS_AA_DG68-01339A-02_EN-MES-CFR_210511.pdf
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144654658
Leo
Stove
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve stove that’s what I need looks perfect for me
I would recommend this to a friendnot user friendly
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Happy but not easy to program Do like features Samsung is an awesome brand
I would recommend this to a friendBrand response from Samsung
Posted .Hi. Thank you very much for your review of our products.
Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day.
Melardo
Stove
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.3 months after purchasing this stove the ignition handle broke, they went to go see it and counst fix it.. they said it wasnt covered thru my annual insurance and that i had to pay my self. Very unsatisfied!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .NancyD, we understand how you feel if the ignition burner handle is broken. Allow us to help.
To check the availability and compatibility of your range ignition handle, you can contact Samsung's official parts distributor for customers purchasing Samsung parts or accessories.
Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 am – 6:30 pm EST, Monday – Friday.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146695216) to help our team pull up your information.
Have a great day.
^Camille