Customer Ratings & Reviews
- Model:
- NX60A6751SG/AA
- SKU:
- 11619343
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Ease of Cleaning
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
Disappointed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was hoping I didn’t have to write a poor review. I received our oven today and the installers barely spoke any English and had to trust they knew what they were doing. They didn’t test the oven to make sure it worked other than us checking the burners which worked. I was excited to try the oven for dinner to find the bake option looked as though it was working but it wasn’t and the word test would pop up then tried the air fryer option again the display appeared as working but it wasn’t actually working and the word test would pop up on the display. Upon researching the Samsung online manual suggested to turn the circuit off and will reset. We did this and no positive result. I called Best Buy support and told it would be 3-5 days for a replacement! Really I have to be out of a working oven for up to a week and I don’t trust getting a non speaking English installer to know how to fix the issue or install a new one that I may look at returning the oven and go elsewhere
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand how important it is to ensure your household has a working range to prepare meals, ScottF. Let's go ahead and check your best options.
When the range is on Demo Mode, the heating element does not operate. You can reference the links below and see page 40 (Demo mode) for the instructions on how to turn on or off the Demo mode of the range.
User manual:
https://downloadcenter.samsung.com/content/UM/202502/20250214150727545/O_01._DG68-01379A-05_IB_FULL_EN.pdf
Samsung range or wall oven error codes:
https://www.samsung.com/us/support/troubleshooting/TSG01001948/
To better assist you with this, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to check the update of your replacement unit.
Should you need further assistance with the range, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148404722) to help our team pull up your information when you message us.
Have a great day,
-Ernest-
Good oven
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Double oven doesnt have two completely separate doors ao if using both you have to open top to get to bottom. Otherwise its a good oven.
I would recommend this to a friendBrand response from Samsung
Posted .We appreciate you letting us know about your experience with the range, RashiemC.
Should you need support, please don't hesitate to contact us at www.Samsung.com or by calling 1-800-726-7864 (1-800-SAMSUNG).
Thank you.
-Angelica
New stove
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have this stove for about 3 months - very limited instructions were provided about usage. I am still trying to find the way around - the size of burners are not practical for me, I don't know how to clean the spots on burner properly, the spots are still visible. The top oven doesn't seem to function as an oven, more like a broiler because of the open flame. When I baked a pie, the top of the pie was burnt, the bottom unbaked. The bottom oven is small and when I take the divider out, I still have only two racks for use. One more rack would be helpful. Neither one of them is possible to pull out on rollers as I was used to do with my old Maytag double oven. Maybe, it's just a habit, but I was happier with my old stove. I would appreciate more instructions on what to ideally bake where and how. It doesn't feel like two ovens stove, it feels more like an oven and broiler.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Jana,
Congratulations on your new range, and welcome to the Samsung family.
Here is a link to "How to clean your Samsung gas cooktop - Burners and cooktop surface": https://www.samsung.com/us/support/answer/ANS00049945/
I also shared this link about "How to use your Samsung convection oven": https://www.samsung.com/us/support/answer/ANS00089663/
The below link is the user manual for your model. Turn pages 24-26 (Using the oven racks and Using the divider), pages 27-28 (Cooking Mode), pages 28-29 (Temperature setting guides), and pages 46-50 (Cleaning) for reference: https://downloadcenter.samsung.com/content/UM/202207/20220713103626154/NX60A6751SS_AA_DG68-01379A-01_EN_MES_CFR_220712.pdf
For reference, I shared this link/video about:
How to use your Samsung gas range or cooktop: https://www.samsung.com/us/support/answer/ANS00090962/
How to clean electric and gas ranges: https://www.youtube.com/watch?v=pCLkUo4ns6w
Samsung oven temperature issues: https://www.samsung.com/us/support/troubleshooting/TSG01204529/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1145237819), which will help our team pull up your information.
Have a great day.
Melardo
Beautiful stove
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Top works great haven’t tried the oven or air fryer, but is looks great
I would recommend this to a friendLG gas range
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing gas range what I ever have. I love it. Thanks
I would recommend this to a friendSamsung 6.0 cu ft Flex Duo gas range
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We’ve installed this Samsung gas range a month ago. It has met our expectations and then some.
I would recommend this to a friendToo complicated for me, but I am old.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am giving this one star simply because I am too old to figure out how to work it (I am 63). I read the manual twice, took notes and still can’t figure out how to use the oven. I use the cooktop but got a toaster oven so I could bake. If you are good at figuring out this stuff it sounds like it would be a wonderful stove. Just not for me :-(
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Bonnie S,
We understand that with the technology available it can be overwhelming; however, that shouldn't be the case and that is why we are here to help you.
To better assist you and collect more details, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
When you message us, please provide us with this reference number 1146715569 to help our team pull up your information.
Leo
Disappointed.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hard to review product when you guys don’t communicate or do what we paid for!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
To better assist you with the delivery of the range, please contact Best Buy's customer service department at (888) 237-8289. They are open 24 Hours a Day.
They can either answer your question or transfer you to your local store to answer your specific concern.
Leo
Tripping issues
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s ran on a 110 outlet and it keeps tripping the breaker.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
We understand how important it is to ensure that your household has a working range to prepare meals. Let's go ahead and check your best options.
This range has electrical requirements of 120 V/60 Hz /20 A to ensure normal operation. You can reference the link below and see page 16 (Electrical requirements) to have a licensed electrician ensure that the necessary elements are being met.
Installation manual:
https://downloadcenter.samsung.com/content/EM/202212/20221227115216685/Install_NX60A6_DG68-01337A-00_EN-MES-CFR_201230.pdf
Should you need further assistance with the range, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148327408) to help our team pull up your information when you message us.
Have a great day,
-Ernest-