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Customer reviews

Rating 4.6 out of 5 stars with 589 reviews

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Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Ease of Cleaning

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers are pleased with the double oven feature and the ease of use of this range. Many also appreciate its appearance and various features. However, some customers have expressed concerns about the grates and the design of the knobs. Others have mentioned issues with the timer.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 21 Showing 401-420 of 589 reviews
  • Rated 4 out of 5 stars

    Good range, an expected feature missing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife likes it, she loves the built in air fryer. The only thing missing is the ability to have the "keep warm" setting only on one side of the flex duo. The Smartthings software it connects to poor as well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Premium oven for a reasonable price!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My only request would be having a hardcopy manual like in the old days! That said, it’s only been a month owning the oven.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Save time and faster coking holiday's meals

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the 2 ovens, can bake several things at once

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy Cooking

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is great having the dual and full over in the same unit. Burners fit my pots and heat things quickly. Center grill heats evenly making it easy to cook on.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best stove

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had an electric stove and went to this gas stove and it’s definitely the best purchase I’ve done for my house. The split ovens comes in soo handy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Range

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We really like our new range, very versatile with the combo stove

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Stove

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new stove. I like that i can use my phone to keep track of my oven,time,temperature. Over turns itself off so don't have to worry about Over baking.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible !!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Horrible! Sad to say we went with Samsung as we have always been happy with them & no problems. This one, We have been without stove/oven for a month. Ordered this one, had to wait almost 2 wks. We picked it up had it installed, as usual you have to pay for that. Installer couldn't get oven to work after working on it for almost 3 hrs. I called Samsung tech support spent over 2 hrs. on phone with them still didn't work. They are now refunding me my money & having Best Buy contact me to either receive a gift card which I paid by check for this or a new one. It will take 3-5 business days for Best Buy to call me & then another 2-3 weeks to get the stove in. Keep in mind in 5 days it will be November 1st. There goes my holidays for cooking as is they already won't help out with pay back on how I'm to eat as that is your main way of eating. I seldom eat out & I'm 25 mins. from food establishments.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Double oven

    Rated 2 out of 5 stars

    Duo Feature Is Not Worth It

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I gave this oven a 2 star because a big feature for it is the duo oven temperature. What isn't advertised is that by using the duo feature it throws the heat and cooking times off for everything you cook. We had a service technician come out from Best Buy and he literally told us that the duo feature was not meant to be reliable for regulated temperatures or cooking times. We disabled the duo feature, and as a regular oven it does a great job. Would I buy it again absolute NO! Save your money, and buy a single oven unit.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Good day,

      Let us give you a few tips on how to operate the range's duo flex features.

      We recommend seeing the resources below for more details about the flex duo on a range.

      Please turn to pages 22-26 of the user manual on How to use twin-mode and pages 28-29 for the twin-mode temperature setting guide:
      https://downloadcenter.samsung.com/content/UM/202207/20220713103626154/NX60A6751SS_AA_DG68-01379A-01_EN_MES_CFR_220712.pdf

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/Samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with this reference number (1146032963) to help our team pull up your information when you message us.

      Have a great day.

      -John Samsung

  • Rated 5 out of 5 stars

    Excellent Service!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new range! The techs were very professional and took care not to scratch other appliances

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung oven

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the fact that you can bake at two separate temperatures.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best store in town

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service everything I got in Best Buy is the best quality I’ll never go to other place I highly recommend your store to family and friends thanks for the good service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've only had it for a month but no problems thus far! Love the look of it, everything's working great, and installation was smooth and professionally done.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Gas Range

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an excellent range. Tip: preheat the oven before putting food in as it is heated by direct flame which may scorch the food if you put it in early.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New Gas Range

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love, love my new gas range. I love having the double-oven/single oven flexibility. Only drawback...small pans do not sit well on the gas grates.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Gas Range

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The stove performs very well on daily cooking. We are still exploring the stoves features.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Smart Freestanding Gas Range

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Samsung - 6.0 cu. ft. Smart Freestanding Gas Range with Flex Duo™, Stainless Cooktop & Air Fry - Stainless steel Smart Freestanding Gas Range Advanced Technology. Very Reliable and Satisfying Product

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice stove. Hopefully it lasts.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far the stove works great. The storage at the bottom could be a touch bigger. The oven heats up quickly and seems to keep a correct temp. Wife has wanted one of the dual ranges for awhile and this one looked good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ranger

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ranger is excellent fast and good only thing I notice is while cooking the big vessels cannot accommodate the area of cooking

    I would recommend this to a friend
  • Cons mentioned:
    Grates

    Rated 1 out of 5 stars

    Junk

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Initial feel is cheap. The top flexes, I have to think twice before putting sheet on top to knead dough it feels like it might break or bend. The grates are too far apart and flimsy. You cannot place any small pot,pan,bowl on it or it will tip over. The dual oven is a nice novelty but does not work, even with heat settings lower than needed it will burn. No easy way to turn off the annoying timer before it sounds. The interface can be confusing at first but just very annoying after a few months. I got rid of a perfectly good stove because I thought the dual oven would fit my needs better. I made a mistake. The only thing good is it looks nice but is not as functional as they say it is.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      We understand how important the range is for every household, BillS. Let's get the information you need to ensure you're maximizing the range's performance.

      The links below will guide you in using the range easily and address the temperature issue of the oven. Kindly select the scenario that best fits your situation and learn more by checking the hyperlinks.

      User manual, Page 36 (Timer):
      https://downloadcenter.samsung.com/content/UM/202401/20240112151739502/O_01._DG68-01379A-03_IB_FULL_EN.pdf

      Samsung cooktop cookware breakdown:
      https://www.samsung.com/us/support/answer/ANS00045483/

      Samsung oven temperature issues:
      https://www.samsung.com/us/support/troubleshooting/TSG01204529/

      Should you need more assistance with the range, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/Samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with this reference number (1146878238) to help our team pull up your information when you message us.

      Have a great day.

      -Ernest- Samsung