Customer Ratings & Reviews
- Model:
- NE63A6511SG
- SKU:
- 6447921
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Ease of Cleaning
Rating 4.4 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
Customers are saying
Customers love the 6.3 cu. ft. Freestanding Electric Range with WiFi, No-Preheat Air Fry & Convection, especially its air frying capabilities and overall performance. Many find it easy to use, and appreciate the convection feature and quick heating speed. Some customers have noted that the glass top can get dirty easily, and a few have mentioned difficulties with the timer.
This summary was generated by AI based on customer reviews.
Quality equipment
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We are very happy with this oven it has lots of options and it is beautiful to look at.
I would recommend this to a friendSmall drawer, app not compatible with apple
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the look, but disappointed that the bottom drawer is so short. You can only fit cookie sheets. Not even an air fry basket. Oh & did I MENTION it does NOT come with one? Spent months searching for a full size air fry basket pan. App for stove does NOT WORK on apple phones either.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Chris,
Thank you for letting us know about this. Your opinion helps us do better.
We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business.
Please reach out with any further comments or suggestions you wish to share using the following options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide them with this number (1144899380) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
^^Ross
Mr
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it would recommend it to anyone Love the air fry option
I would recommend this to a friendTerry T
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Top is hard to keep clean from burnt food from spills and boil overs.
No, I would not recommend this to a friendBrand response from Samsung
Posted .TerryT, we understand your frustration if your range is hard to clean. We are here to help.
Please refer to your user manual for tips and tricks to ensure your range is in pristine condition. Turn to pages 46 to 48, "Care and cleaning of the glass cooktop."
User Manual
https://downloadcenter.samsung.com/content/UM/202502/20250219150615857/O_01._IB_FULL_NE5000A_NE63A6511_AA-05_EN.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1151698970) to help our team pull up your information.
Have a great day.
^Camille
Best appliance
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My appliance is the best buy i did and the excellent service delivery
I would recommend this to a friendLove my new oven
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this oven. Nice quality. Everything cooks fast. I would recommend this oven to anyone.
I would recommend this to a friendLooks Good, Bad Product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never again will I purchase Samsung anything. There are NO instructions to fully operate this range... I had to go to the internet to find how to raise the oven temp from 350 upwards... Pitiful Product.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
We want you to have a better experience using your range. Let us help you out.
Please refer to the link below to access a copy of your range's manual for complete instructions on how to use your range. Turn to pages 27-28, which cover "How to set the oven for timed cooking, How to set the oven for delay start, and Minimum and maximum settings." Pages 30-32 under "How to set the temperature (Baking), How to set the oven for convection baking, How to set the oven for convection roasting, How to set the oven for broiling":
https://downloadcenter.samsung.com/content/UM/202502/20250219150615857/O_01._IB_FULL_NE5000A_NE63A6511_AA-05_EN.pdf
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number, 1149894542, to help our team locate your information when you message us.
Have a great day.
-John
Good Value
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good value for the price with some nice features. I'd buy again.
I would recommend this to a friendIts an oven
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got what i was expecting. Nice clean look. Cant go wrong
I would recommend this to a friendNew Stove
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The stove works great. I was disappointed that the manual did not come with it. It would have been nice to also get the tray needed for the fry option.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi KathyH,
Having the user's manual helps using the range a lot easier. Let us help you right away!
Here is the link for the user's manual: https://downloadcenter.samsung.com/content/UM/202401/20240112152313843/O_01._NE63A6511_AA_IB_FULL_EN.pdf
Also, the air fry tray is sold separately. To check the availability and compatibility of the air fry tray, please contact Samsung's official parts distributor for customers purchasing Samsung parts or accessories.
Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 am – 6:30 pm EST, Monday – Friday.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147047767 to help our team pull up your information.
Have a great day.
^Aloe
Must have.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great I highly recommend! Great addition to my kitchen and the warming station is a plus.
I would recommend this to a friendNot good
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Control panel died after 30 days of having it. Got it fixed and 1 year later 2 burners went out. Oven functions are great. But a new product should not have so many issues.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Chante S,
We can only imagine the disappointment with the experience you have with the burners on this Samsung range model. We want to give you the help needed.
I have shared a Samsung link below to help with your experience.
One burner on the cooktop does not work:
https://www.samsung.com/us/support/troubleshooting/TSG01001949/#a-radiant-element-on-the-electric-cooktop-does-not-work
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146744270 to help our team pull up your information.
Leo
eeee
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very good ssssssssssssssssssssssssssssssssssssssssssss
I would recommend this to a friendExtremely Unhappy with this Samsung Stove!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I heard such great reviews about this oven and was so excited to order mine. The very first time I used it the water boiled over slightly when I added pasta. This left a dark ring on the burner that I could not clean. When the installation team was here to put up the overhead microwave 3 days later, I showed this to them. He used a glass top cleaner and rubbed with a magic eraser. It did not remove this mark and he said it was a scratch. I know I did not scratch it!! Well after cleaning repeatedly for a week, this mark started to go away so it’s not scratched at all. This cooktop is awful. The 2nd time I used it I had the exact same thing happen!! Ugly rings on the burners that can’t be removed! It also randomly gets spots underneath the glass and that makes no sense. I reached out to Best Buy but they did nothing. I’ve had my oven for only 2 weeks and it looks aged and unclean… VERY unhappy customer.
No, I would not recommend this to a friendNo complaints
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great, no complaints top is not prone to scratching as bad as said.
I would recommend this to a friendReall like this range
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really like this range. Taking a while to getting used to the musical notifications
I would recommend this to a friendWorks great!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the look and the convection oven is fantastic!
I would recommend this to a friendSatisfied Overall
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We love our range, as it has many more function than our previous one.
I would recommend this to a friendNice
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good. Everything seems to work ok so far. Time will tell
I would recommend this to a friendGreat stove
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Thanks love my Samsung. It’s efficient. Convenient and has great safety features.
I would recommend this to a friend