Customer Ratings & Reviews
- Model:
- NE63A6511SG
- SKU:
- 6447921
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Ease of Cleaning
Rating 4.4 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
Customers are saying
Customers love the 6.3 cu. ft. Freestanding Electric Range with WiFi, No-Preheat Air Fry & Convection, especially its air frying capabilities and overall performance. Many find it easy to use, and appreciate the convection feature and quick heating speed. Some customers have noted that the glass top can get dirty easily, and a few have mentioned difficulties with the timer.
This summary was generated by AI based on customer reviews.
Terrible product
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the burners on this stove over heats no matter what number you turn the knob at. I have had this stove for 1 year only. It is difficult to clean and the settings for the oven buttons gets stuck every so often. I would not recommend purchasing a Samsung range.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand the importance of a working range in your home, Shal. Let's take care of this.
To address your range's cooktop overheating concerns. Please refer to the article below.
Unable to increase or decrease the heat on the Samsung cooktop:
You may not be able to adjust the power level of the heating elements on your electric cooktop or range if the control knobs are in the wrong positions. For instance, if you’ve removed the knobs for cleaning, it can be tricky to put them back in the correct place. Luckily, you need to use the printed controls on the knobs to reinsert them in the right spot.
Your cooktop will have either single, dual, or triple heating elements. Each version has different knobs with controls clearly printed on the front. The controls must be positioned to match the knob for the function to work correctly. For example, if you’re using a single heating element, the HI control should be on the left, the OFF control should be in the center, and the LO control should be on the right.
Single element: The knob will have one control scale, ranging from "HI" to "LO". HI will be on the left and LO will be on the right, with OFF in the center.
Dual element: The knob will have two control scales: HI Bridge to LO, and HI Front to LO. HI Bridge will be on the left, HI Front will be on the right, and OFF will be in the center.
Triple element: The knob will have three control scales: HI Small to LO, HI Middle to LO, and HI to LO Large. HI Small will be on the right, LO Large will be on the left, and HI Middle will be located next to the LO setting. OFF will be in the center.
To address your other concerns with your range, please click the link and the hyperlinks for tips.
Self Clean or other buttons do not light up or respond, or the panel is locked on the Samsung oven:
https://www.samsung.com/us/support/troubleshoot/TSG10002418/
Here are the instructions on how to clean your range. Please refer to pages 44-48 of the unit's manual:
https://downloadcenter.samsung.com/content/UM/202502/20250219150615857/O_01._IB_FULL_NE5000A_NE63A6511_AA-05_EN.pdf
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please include reference number 1151295441 in your message so our team can locate your information.
Have a great day.
-John
Homeowner
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just had stove delivered so really too early to rate.
I would recommend this to a friendStove
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great installers…. Sales personnel also very helpful
I would recommend this to a friendGreat purchase
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really love the clean lines and extra large burner. Samsung has done it again!
I would recommend this to a friendIt’s ok.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After first use notice burned marks. Tried cleaning but unable to remove.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Neil,
We understand your disappointment with the burned marks on your range that are hard to remove. Let us help.
Here is a link to the user manual; kindly go to page 49 for a guide on how to remove burned marks on your range.
User manual.
https://downloadcenter.samsung.com/content/UM/202407/20240724131335393/01._IB_FULL_NE5000A_NE63A6511_AA_EN.pdf
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147933869) to help our team pull up your information when you message us.
Thank you.
-Ricardo
It’s ok.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a nice looking stove, but the top scratches very easily. Also no way to change time/clock unless you download the app. Would be more convenient if it included a physical button on the stove control panel.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Tony81. Thank you for taking the time to leave a review of your Samsung range. Also, here's a link to the online User Manual (https://bit.ly/2XRyltg) and on page 29 it gives directions on how to adjust the time manually. ^Ty
Excellent
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product. Quality built and performance.
I would recommend this to a friendgood product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.seems to good product just have to get use to it more
I would recommend this to a friendMeh.
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Feels cheap but all appliances do now. Honestly wish I kept my appliances that were working but I opted to get the set with my refrigerator broke.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Hudson,
We would love to assist you with your appliance. Kindly provide us with more details about the range.
Please feel free to get back to us via the following options:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide us with this reference number (1146841789) to help our team pull up your information.
Have a great day,
-Ernest-
Broken
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Main burner stopped working after fourteen months.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Yenva, we understand the importance of a reliable range. Allow us to help.
Here is a guide to help you if your main burner stops working. Please click on the embedded word.
One burner on the cooktop does not work
https://www.samsung.com/us/support/troubleshooting/TSG01001949/#a-radiant-element-on-the-electric-cooktop-does-not-work
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1151707709) to help our team pull up your information.
Have a great day.
^Camille
Samsung
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good device for the price, great technology..
I would recommend this to a friendBrand response from Samsung
Posted .Hey there! Thank you for taking the time to leave us a great review. Samsung provides both quality and economy. Welcome to the family! ^Shay
Samsung Range with AirFry
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome range and excellent value. Love the Air Fry and Convection
I would recommend this to a friendLove it but need a written guide book
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would have been 5 star's if a guide book was included
I would recommend this to a friendJust what I wanted and needed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Been watching this range for a while and it’s work great
I would recommend this to a friendLove the SmartThings App Control
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the SmartThings App Control Beautiful Stainless Black finish
I would recommend this to a friendits cool
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So cool and fit perfect in my kitchen. the air fry its ok
I would recommend this to a friendOVEN
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.WORKS GREAT LOOKS GOOD VERY GOOD QUALITY.MANY NEW FEATURES
I would recommend this to a friendGood Buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far this has been a great purchase. Stove works great
I would recommend this to a friendHappy customer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very timely manner in receiving product very professional service
I would recommend this to a friendVery happy with purchase
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the air fry and bread proofing features! Very happy with purchase.
I would recommend this to a friend