Customer Ratings & Reviews
- Model:
- NE63A6311SS
- SKU:
- 10886198
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Ease of Cleaning
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
Customers are saying
Customers frequently mention the overall performance and ease of use as positive aspects of the product. The rapid heating speed and convenient WiFi connectivity are also appreciated features. However, some customers have expressed concerns about the glass top's appearance and the difficulty in cleaning the cooktop.
This summary was generated by AI based on customer reviews.
Very nice unit
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice unit. Only wished that a manual came with it. Everything online and I couldn't get the information that I wanted.
No, I would not recommend this to a friend- Cons mentioned:Glass top
Not bad
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the second one I bought, and it lasts quite well if you take care of the glass! It's the only part that can break if you're cooking and the liquid spills out
I would recommend this to a friend - Pros mentioned:Overall performance
Good buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The stove works really well, I like the rapid boil option and the fact that i can connect to my phone. Get dirty on top really easily though and can be hard to clean
I would recommend this to a friend Stove
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Loving it daily , it’s like my new kitchen toy easy to clean
I would recommend this to a friend- Pros mentioned:Overall performance
Samsung electric Range
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far, it is working well, i am happy with my decision to buy it
I would recommend this to a friend - Pros mentioned:Overall performance
Also got appliance installation from Best Buy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best purchases from bestBuy. The unit is excellent. The company who came to install was on time and they haul away the old unit too. Excellent and quick service.
I would recommend this to a friend - Cons mentioned:Control panel, Glass top
Problem soon after warranty.
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am not happy with this range. The front left burner failed just after the warranty expired. The burner was not the problem, it was the control panel which was replaced at our expense. The glass top scratches very easily. I would not recommend this product.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi MarjeA,
We can feel the disappointment you have with this range. We are here to help you with it.
We recommend checking the resources below for steps on how to clean the cooktop. Please watch the video and kindly click on the embedded words for more details.
Clean and care for your Samsung electric cooktop:
https://www.samsung.com/us/support/answer/ANS00060833/
Should you still need support, please don’t hesitate to reach out to us through the channels below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this reference number (1147238382), and it will help our team pull up your information.
^Rodel
Electric Range
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My wife love it, she is so happy! Samsung is a great brand, I can recommend it..
I would recommend this to a friend- Pros mentioned:Overall performance
Great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super quality and price I am fascinated with my new stove
I would recommend this to a friend Electric Range
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far, so good. Excellent replacement for my old one. Good value
I would recommend this to a friend- Pros mentioned:Ease of use
Quality product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use and highly recommended for everyone to buy
I would recommend this to a friend - Pros mentioned:Ease of use
Great Stove!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this stove! It’s very easy to clean. The electronics are great! It’s attached to my phone.
I would recommend this to a friend - Pros mentioned:Ease of use
Sam sign glass top stove
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my new Samsung stove. It is very versatile. I love that it has seven burners, easy to clean, and the oven seems to be a little larger than my other stove.
I would recommend this to a friend - Pros mentioned:Ease of use
Electric Range
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product features are fantastic, easy to operate, and exactly what was needed. No wait time for delivery and team installation was performed by a team of professionals who clearly knew the product and seamlessly installed our new range. Thank you to all.
I would recommend this to a friend Samsung
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like how it's a smart electric range just download the smart app and you can start it from anywhere. When you forget to turn off it notifies you
I would recommend this to a friend- Pros mentioned:Rapid boil
Great Stove Bargain
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was an open box purchase steal. I just love it! Staff was so helpful and it was easy to move by myself at home!
I would recommend this to a friend Horrible
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ok when I was purchasing the stove in the store. Once I got home customer service was horrible.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Galmaree, it’s good to hear the purchase process in-store went smoothly. We know staying on track after bringing a new appliance home takes time and patience, and follow-through plays a big part in the overall experience.
Reaching out to Best Buy would be the best next step, as they handle the initial sales experience, including in-store transactions and immediate post‑purchase support, making them best positioned to review and assist.
The Best Buy team can be reached at 888‑BEST‑BUY (888‑237‑8289), or you may visit www.bestbuy.com.
Thank you for taking the time to share your feedback.
Khristine
Samsung Care
- Pros mentioned:Rapid boil
Great purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works as expected. Very satisfied with the purchase.
I would recommend this to a friend - Pros mentioned:Overall performance
Samsung Electronics
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Samsung oven was good quality I highly recommend it
I would recommend this to a friend - Pros mentioned:Overall performance
Eléctric shop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good service and equipment. Samsung os a good mark.
I would recommend this to a friend