Customer Ratings & Reviews
- Model:
- NE63A6311SS
- SKU:
- 10886198
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Ease of Cleaning
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
Customers are saying
Customers frequently mention the overall performance and ease of use as positive aspects of the product. The rapid heating speed and convenient WiFi connectivity are also appreciated features. However, some customers have expressed concerns about the glass top's appearance and the difficulty in cleaning the cooktop.
This summary was generated by AI based on customer reviews.
Range
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful, works great and fast heat up! Oven is spacious and quick preheat!
I would recommend this to a friendGood quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We love purchasing from Best Buy. They always have the best prices. Even though customer service have no knowledge of things
I would recommend this to a friend- Pros mentioned:Overall performance
Stainless steel range
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It looks very nice & updates the look of my kitchen. It works good & the smooth top surface is easy to clean. It was a good price on sale & part of a package deal.
I would recommend this to a friend Nice range to work with
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.easy to work with & it self cleans the oven area. the only negative thing I see with this range is that the storage area at the bottom is a little small, otherwise - it's Great !
I would recommend this to a friend- Pros mentioned:Rapid boil
Really nice oven!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works well! The rapid boil is very hot and definitely speeds up the process (so be careful not to burn - it’s great for water though).
I would recommend this to a friend - Pros mentioned:Overall performance
Glass top range
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my stove it works great it works great and took a little while to get use to but got it
I would recommend this to a friend - Pros mentioned:Wifi
Range
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it! Just what we were looking for. Love the wifi capability.
I would recommend this to a friend - Pros mentioned:Ease of use
Very pleased
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had this stove for over a month now and am beyond pleased. Very easy to use, temperature accurate, and a great looking appliance.
I would recommend this to a friend - Pros mentioned:Wifi
Great buy!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome electric range! Beautiful black stainless steel. Burners heat up quick! Oven has a wifi option so i can manage temp from an app on my phone.
I would recommend this to a friend - Pros mentioned:Overall performance
❤️
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it! The delivery was fast and simple. After I got it all set up and running everything is great.
I would recommend this to a friend KLEIVIS
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.EXCELLENT PRODUCT, HIGHLY RECOMMENDED A GREAT COMBINATION OF COLORS
I would recommend this to a friend- Pros mentioned:Rapid boil
Oh yes
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ahmazing!! The rapid boil option is fantastic and boils water soo fast it’ll make your mama proud. The oven is great as well, I cooked a Turkey and that turned out fantastic. Highly recommend
I would recommend this to a friend - Pros mentioned:Overall performance
Great Samsung stove
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent and affordable works great would recommend this product to others Best Buy is my go to place for most household items and technology products they always do a great job for me
I would recommend this to a friend - Cons mentioned:Cooktop
Wouldn't Recommend
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Loved it while it lasted. Had range for less than 3 months before the oven stopped working. Heats up, but won't hold at temperature, temp drops at least 70 degrees. Called Samsung, had me recalibrate. Didn't work. Called again, sent tech who said the sensor was faulty. Still didn't work. Called again...I need a working oven, which is what I paid for. They want to send someone again! No!! I paid for a brand new, working oven. Not one to be pieced together. I've loved Samsung, but will never buy another one. Still waiting on a call from the escalation team. We'll see what happens!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi TonyaJ,
Thank you for sharing your experience with us. We understand how frustrating it is when a new range doesn’t hold temperature as expected, especially after multiple service visits, and we’re here and fully willing to help you review what’s happening with your NE63A6311SS oven.
To guide you through the temperature concern, please follow the troubleshooting steps in the link below, and be sure to click on the embedded links for additional support:
Samsung oven temperature issues
https://www.samsung.com/us/support/troubleshoot/TSG10001298/#oven-temperature-does-not-match-thermometer-2
Should you still need further assistance after reviewing the guide, you may contact us at the following channels, and our team will be ready to help:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1151548128) to help our team pull up your information.
Thank you.
^Camille
- Pros mentioned:Wifi
Samsung
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We're very happy with this electric range. I really like the wifi feature.
I would recommend this to a friend - Cons mentioned:Timer
New range
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this because it matches our microwave. Love it! Only thing is the noise it makes when the timer goes off is annoying. But it’s that or no noise.
I would recommend this to a friend Appreciation
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent stove. Great delivery service and care. Happy with this stove above others. Thank you Best Buy.
I would recommend this to a friend- Cons mentioned:Timer
Great Stove
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really great stove. The only part I dislike is the timer button. You have to hold it down forever before it turns off and the timer sound is annoying.
I would recommend this to a friend - Pros mentioned:Wifi
Stainless Steel Range
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung Appliances when is new, everthing is good and works well.
I would recommend this to a friend Great oven
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The oven is aesthetically pleasing. 4 stars due to app. does not allow you to start the oven, you have start it manually, then control it from the app. Other than that one complaint, the oven is great!
I would recommend this to a friend