Customer Ratings & Reviews
- Model:
- NE63A6311SS
- SKU:
- 10886198
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Ease of Cleaning
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
Customers are saying
Customers frequently mention the overall performance and ease of use as positive aspects of the product. The rapid heating speed and convenient WiFi connectivity are also appreciated features. However, some customers have expressed concerns about the glass top's appearance and the difficulty in cleaning the cooktop.
This summary was generated by AI based on customer reviews.
Cooking Good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great range, even cooking, fast boil. Love the fact it let's you know when the oven is ready.
I would recommend this to a friendBeautiful
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Exactly what we expecting!! My wife is so happy! And fix perfect.
I would recommend this to a friendFor Great Cooking
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use and fast cooking! Totally recommended!
I would recommend this to a friendSamsung Range
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall the range looked good but you have to be Tech savvy to set the clock and operate the oven. With manuals no longer with the products we could not use this range. We sent it back the following day for another range.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for choosing Samsung for your range needs, KimC. We completely understand the disappointment you have gone through, and we are saddened that you no longer have the range. We would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
-John
Love this oven
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this stove and all the new functions it offers.
I would recommend this to a friendReview
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.By far one of the best stoves ever. We absolutely love it.
I would recommend this to a friend- Cons mentioned:Cooktop
Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed in this oven. It does not heat to the desired degree. I have to either pull the temp up to cook, or leave the meal in for several more minutes to get the correct outcome. We bought it to go with the microwave oven which is also a huge disappointment. The buttons are very hard to engage, plus, the fan does not work.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Cynthia, I see that you are having some problems when cooking food in your Samsung Range and know how that would make me feel. I would like to help and provide you with some helpful information to get the best from your unit. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01204529/
We are here for you if you need any assistance via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1144143843. We are happy to welcome you to our Samsung family. ^Brad
Great!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the extra oven space- I was able to cook a ham & turkey at the same time!
I would recommend this to a friendSamsung stove
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice basic stove for the price. Has more options than I know what to do with. Love the low and high burner option depending on the size of pan in using.
I would recommend this to a friendThe one to choose
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice modern range. It does everything. The air fryer makes it complete.
I would recommend this to a friendJingle
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the stove of my dreams!. I love the jingle it plays when its preheated.
I would recommend this to a friendNice range
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great range for the price. Nice finish and works well. I would give 5 stars but the clean cycle is a stream cycle and it doesn't work as well as the better broil it to death units.
I would recommend this to a friendSamsung Range
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have been using this for several months now and am very happy with the decision to purchase. It works great and I love all the features.
I would recommend this to a friendI can now turn my oven on from anywhere!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the new range. It works very well. Using the Smartthings app allows us control the range from our phones. Start/stop, change temp.
I would recommend this to a friend- Cons mentioned:Cooktop
Don't buy this.
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You can't fry using this thing. It does this thing where it turns the burners on and off, I guess so spaghetti or something doesn't boil over, but instead it just makes it impossible to fry or cook on the stove. I hate it. Don't buy this brand. I think it is something Samsung thinks is helpful except is not. I totally regret spending my hard-earned money on it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Michelle,
Thank you for reaching out to us. We are glad to know that you are using Samsung products. We apologize for the inconvenience of the burners turning on and off. Don't worry will surely notate your experience about this matter for a better service and products in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=Range&referrerPageUrl=https://www.samsung.com/us/support/
Samsung electric cooktop or induction cooktop temperature issues:
https://www.samsung.com/us/support/troubleshooting/TSG01001944/
Unable to increase or decrease the heat on the Samsung cooktop:
https://www.samsung.com/us/support/troubleshooting/TSG01211106/
You may check this link for future reference to reduce unnecessary repairs over the range lifetime.
How to clean your Samsung oven:
https://www.samsung.com/us/support/answer/ANS00049011/
Clean and care for your Samsung electric cooktop:
https://www.samsung.com/us/support/answer/ANS00060833/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/NE63A6311SS/AA
If you need further assistance, please reach us through the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144768566
Thank you for choosing Samsung. Have a great day.
-Trisha-
Samsung range review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, love it so far. The stovetop cooks fantastic and the oven is true to temperature. It was the best range for the price
I would recommend this to a friendGreat stove
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am thoroughly enjoying my new stove. It works great so far. The only issue is there is no manual for the keypad including from the manufacturer.
I would recommend this to a friendGreat range
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great range. My only regret is that I should have upgraded to the model that offers convection bake. I had that in my last range. Otherwise, pleased with my purchase.
I would recommend this to a friendBrand response from Samsung
Posted .Hello! Thanks for leaving a wonderful review! ^Ty
- Cons mentioned:Cooktop
Recommend not to buy this
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It work very nice and fast cook, almost every new appliances should work like that but when I bought this they said cook top is glass but when I used for couple of times and drop liquid on it while cooking it appears as rust and never go rather become more darker
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi RizalK,
We always want our cooktop to be in good condition. Let us assist you with the range.
Here are tips for maintaining the cooktop. Please read each section, watch the full video, follow the steps, and click the hyperlinks for further assistance.
Clean and care for your Samsung electric cooktop.
https://www.samsung.com/us/support/answer/ANS00060833/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146491603 to help our team pull up your information.
Have a great day.
^Aloe
- Pros mentioned:Rapid boil
Love the range, but …..
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really like my new range. The Rapid Boil is fantastic. But I’m really upset that there is not a manual with it. There was no pre information about needing to go online to get it and the serial number is hidden in the drawer section. It has caused us fits to finally find it. Then the online manual is 74 pages. I do not like that at all.
I would recommend this to a friendBrand response from Samsung
Posted .We are glad that you are liking your new range, Crowl. The user manual is available online for download to lessen paper production and conserve and protect adult trees and our environment.
For your future reference, here's the link to how you can easily find the serial number of your Samsung appliance:
https://www.samsung.com/us/support/downloads/#find-codes
If you require further assistance with some contents of the manual, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145143683) to help our team pull up your information when you message us.
Thank you for choosing Samsung. Have a wonderful day!
—Vannesa