Customer Ratings & Reviews
- Model:
- NE63A6311SS
- SKU:
- 10886198
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Ease of Cleaning
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
Customers are saying
Customers frequently mention the overall performance and ease of use as positive aspects of the product. The rapid heating speed and convenient WiFi connectivity are also appreciated features. However, some customers have expressed concerns about the glass top's appearance and the difficulty in cleaning the cooktop.
This summary was generated by AI based on customer reviews.
no title at this time
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.IT is great and faster in cooking. and more fancy and up to date
I would recommend this to a friendGood
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great. Takes a little long to heat up the burners.
I would recommend this to a friendChester
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am looking forward to use my new stove when I get it delivered.
I would recommend this to a friend- Cons mentioned:Control panel
Do Not Buy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this oven 14 months ago and all the letters on the control panel along with the numbers have disappeared. This is a defect in their control panel - I have only used water to clean it. They will not replace or help me. Do not buy this oven.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Tinker,
Thank you for purchasing this Samsung range model 14 months ago. We understand your point of view about numbers and lettering on the control panel disappearing.
The vent for your oven is next to the control panel. So, when the oven is in use, the control panel will get warm. Over time, the markings may get removed especially when they get wiped with a dry/wet cloth.
To assist better with what you have experienced with the control panel, please feel free to get back to us at your most convenient time via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this number 1145129579, and it will help our team pull up your information.
Leo
Electric stove
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s good, easy to operate, good color, strong, ni
I would recommend this to a friend- Cons mentioned:Cooktop
Oven
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The range the circles in the middle stick and the burner goes off. It’s an electric oven and it should be fairly good but it doesn’t bake evenly.
No, I would not recommend this to a friendBrand response from Samsung
Posted .MoniqueD, we understand your disappointment that our range did not meet your expectations. Let us help make the experience better.
If the burner turns on and off, please check this link for details. Kindly choose "Radiant heating elements cycle on and off."
Samsung electric and induction cooktop temperature issues
https://downloadcenter.samsung.com/content/UM/202310/20231023163105862/O_NE63A6311_AA_EN.pdf
Here is a link to help if your oven is not baking evenly. Please click on the embedded word.
Samsung oven temperature issues
https://www.samsung.com/us/support/troubleshooting/TSG01204529/#oven-does-not-cook-well
When the middle burner sticks, we recommend using the proper cookware and cleaning the cooktop properly.
Please see pages 26 to 27 under the "Using the proper cookware," "Protecting the cooktop," and "Protecting the cooktop" section of the manual for more details.
Manual
https://downloadcenter.samsung.com/content/UM/202310/20231023163105862/O_NE63A6311_AA_EN.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146671209) to help our team pull up your information.
Have a great day.
^Camille
Great range for a great price.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice range. works very well and we are pleased with our purchase.
I would recommend this to a friendKool
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works well in the kitchen. New with Digital Touch and cooks very well
I would recommend this to a friendStove
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great buy for the money Love the features Great price
I would recommend this to a friendReview
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product! Worked exactly how it is suppose to
I would recommend this to a friendSamsung Stove
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the look of my updated stove. I recommend this product.
I would recommend this to a friendSamsung stove
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery service was quick and did a very good job
I would recommend this to a friendExcellent product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it! Great features and easy ti use. I recommend!
I would recommend this to a friendUser manual
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Could have used a user guide in how to operate buttons
I would recommend this to a friendstove
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.first stove deliver was damage the second was fine
I would recommend this to a friendSpeedy rapid boil, smooth operation.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Our initial review of this range is excellent, only used it 5 or 6 times. Overall the cook top functions are very precise & operate smoothly. The oven is very large & easy to use.
I would recommend this to a friendLooks and works great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great oven and stove. The griddle feature is great for pancakes.
I would recommend this to a friendNice stove
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice stove just dont have light button on display nice you can use 4 big pots..
I would recommend this to a friendNew stove
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great stove! Looks just like the picture and love the finish
I would recommend this to a friendStove
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Could be better could be worse. It’s well worth the money especially being a floor model.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Samuel,
Thank you very much for your review on one of our products. Should you need support in the future, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day!
-Ricardo