Customer Ratings & Reviews
- Model:
- NE63A6311SS
- SKU:
- 10886198
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Ease of Cleaning
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
Customers are saying
Customers frequently mention the overall performance and ease of use as positive aspects of the product. The rapid heating speed and convenient WiFi connectivity are also appreciated features. However, some customers have expressed concerns about the glass top's appearance and the difficulty in cleaning the cooktop.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Control panel
Garbage
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this garbage. It will not hold temperature after preheating. I have had Samsung technicians come twice and it’s still not holding temperature. The temperature drops 70-80 degrees in about 15 minutes unless I constantly preheat it again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings!
We look forward to having the oven of your Samsung range hold the temperature that is needed for cooking food.
The links below will help with your Samsung oven.
Samsung oven temperature issues:
https://www.samsung.com/us/support/troubleshooting/TSG01204529/
Calibrate your oven's temperature:
https://www.samsung.com/us/support/answer/ANS00049012/
You may also turn to page 52 of this model's user manual, the link is shared below.
https://downloadcenter.samsung.com/content/UM/202103/20210316120415733/NE63A6311_AA-01_EN-MES-CFR.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145543498
to help our team pull up your information.
Leo
Raymond
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.no manul with it got no help from best buy talked to about 6 people also no help from Samsung will not buy from them again
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
We always strive to assist our customer's needs, RaymondV. Let's guide you with this.
The user manual contains safety warnings and information about the product's features and functions. Learn more from the link below.
I have shared the model's online user manual for your reference:
https://downloadcenter.samsung.com/content/UM/202103/20210316120415733/NE63A6311_AA-01_EN-MES-CFR.pdf
To order the printed copy of the user's manual for the range, please reach out to the following for support.
1. Samsung Parts Team - (800) 627-4368 / Mon - Fri 9:00 AM - 6:30 PM EST
2. Samsung Parts Website - https://www.samsungparts.com/Default.aspx
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145725110, to help our team pull up your information.
Have a great day!
^Chrystel
- Pros mentioned:Ease of use
Local find
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great buy! Easy to maintain. Great for rental units and awesome for home kitchen.
I would recommend this to a friend - Cons mentioned:Glass top
Oven wears easily on the glasstop.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.3 uses and the whole top is already ruined. 11 phone calls to bestbuy and geeksquad later and its still not getting exchanged.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there! Thank you for your taking the time to leave your review. I understand that your cooktop is posing a concern. At this time we would like to communicate with you further to see what assistance we can provide. We can be reached via any of the following using ticket number: 1143900827
Facebook Messenger: http://m.me/samsungsupport or
Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Thank you for choosing Samsung. ^Nic
Affordable basic oven
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a little underwhelming compared to my previous Oven. Works fine once you figure out how to start oven. Burners heat fast.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Meeting your expectation is what we are aiming for our valued consumers, as you Disco48.
The good thing about this model, it makes Make cooking simple with smart technology. Preheat, adjust the time and temperature of your oven and monitor your cooktop from wherever you are with your smartphone. Conveniently use voice to control your oven whether it’s Alexa, Bixby, or Google.
Samsung electric and induction cooktop temperature issues:
https://www.samsung.com/us/support/troubleshooting/TSG01001944/
Unable to increase or decrease the heat on Samsung cooktop:
https://www.samsung.com/us/support/troubleshooting/TSG01211106/
Surface cooking see pages 22 to 26.
https://downloadcenter.samsung.com/content/UM/202103/20210316120415733/NE63A6311_AA-01_EN-MES-CFR.pdf
To better assist you with Samsung products, please reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
You may provide this reference number (1145401572) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
Samsung Stove
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy. The control panel is so light that you cannot read it. I have to get the booklet to see layout of control panel. Missed cutoff date so i couldn't return. Also was made in september 2024. Purchased in may 2025. Sat in some warehouse for almost a year..Very disappointed.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand the difficulty reading the control panel, FredC.
You may contact our Support Team via the link below to speak with a live representative for further assistance with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Samsung oven
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this stove and the oven went out. I had an electrician come and check the plug first and he said it was fine. The oven was replaced and went out again after 2 months. Very annoying.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
We know how important it is to have a reliable appliance at home. Let us help you with your range.
Please feel free to reach us via the options below, as we look forward to assisting you in setting up service for your range.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147805800) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Poor Installation
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This review is given because of poor installation not quality. The stove was higher than my counter by 1/2" on the right side. I had to pull it out and level it up myself.
I would recommend this to a friend- Cons mentioned:Glass top
Glass top cracked after first use
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First use of the burner cracked the glass top. Dealing with Best Buy total tech and Samsung for a warranty repair has been a terrible experience. I should have just returned it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
To better assist you with this issue of returning the model, please contact Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day.
They can either answer your question or transfer you to your local store to answer your specific concern.
Leo
- Cons mentioned:Control panel
Oven
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had it for about a year and 2 months and the oven and the control panel no longer work.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thanks for dropping your review, MarcoM.
It would be awesome if you could give us just a few more details, and we would like to see how we could assist.
For reference, I shared this link about:
Self Clean or other buttons do not light up or respond, or panel is locked on Samsung oven: https://www.samsung.com/us/support/troubleshooting/TSG01110126/
Samsung range, oven, or cooktop will not turn or stay on: https://www.samsung.com/us/support/troubleshooting/TSG01001952/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1145206681), which will help our team pull up your information.
Have a great day.
Melardo
Junk
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The buttons dont work right when tou press them. The timer doesnt want to reset after it goes off. The oven doesnt calibrate to the proper setting...its way off. I was sent to the chat to get help to come and fix it and basically was ghosted they just stopped chatting and then it said since i had not responded it ended...i was responding the whole time.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Wanda D,
We understand how frustrating it can be when a product isn’t working as expected, and we’re here to help.
I have shared a Samsung link below that can help with your experience with the buttons and timer concerns.
Self Clean or other buttons do not light up or respond, or the panel is locked on the Samsung oven:
https://www.samsung.com/us/support/troubleshoot/TSG10002418/
In addition, the Samsung link below can be utilized to perform a calibration. Skip the first three steps and go directly to step number four and five.
What temperature issue is your oven experiencing?
https://www.samsung.com/us/support/troubleshoot/TSG10001298/#oven-does-not-cook-well
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1149567181 to help our team pull up your information.
Leo
- Pros mentioned:Ease of use
Samsung Range
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This unit is beautiful and very easy to used. I recommended a 100%.
I would recommend this to a friend Samsung oven
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful oven. Works great! I am so glad i replaced my old oven.
I would recommend this to a friend- Pros mentioned:Rapid boil
Samsung range
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am very happy using my new stove, it works excellently well
I would recommend this to a friend It's great and i love it.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love everything about it will recommend it to everyone i know.
I would recommend this to a friend- Cons mentioned:Cooktop
Disappointment
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy with this purchase. Cooking inside the oven isn’t how a normal oven should cook. Food is underdone and not right. Don’t let the looks deceive you. I returned it for a GE.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. We’re saddened that you no longer have the product and would love the opportunity to work with you in the future. Please visit www.Samsung.com or one of our partners to explore products that may better fit your needs.
Your reference number is 1144643904.
-Noraina
The new oven
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The new oven is perfect. It arrived on time. Fits perfect!!
I would recommend this to a friend- Pros mentioned:Ease of use
Prefect Gift
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fully satisfied easy to work with handy on phone accessible
I would recommend this to a friend - Pros mentioned:Overall performance
Great product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product and service installation and great price.
I would recommend this to a friend Cooktop
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got this unit for a airbnb but it was too flimpsy and was worried about longevity
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
We would love to discuss your range to determine how we can best assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146001284) to help our team pull up your information when you message us.
Have a great day.
^Charles