Customer Ratings & Reviews
- Model:
- NE63A6311SS
- SKU:
- 6447911
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Ease of Cleaning
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
Customers are saying
Customers are positive about the overall performance, ease of use, and heating speed of the 30 in. Wide 5 Elements 6.3 cu. ft. Freestanding Electric Range. Many appreciate the rapid boil feature, WiFi connectivity, modern design, and self-cleaning function. However, some customers have expressed concerns about the glass top's tendency to show marks, the difficulty in cleaning the cooktop, and the control panel not being lighted. Additionally, a few customers mentioned the drawer size and timer volume as potential drawbacks.
This summary was generated by AI based on customer reviews.
Samsung range
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We love this stove. Having the two large burners has been so great.
I would recommend this to a friendSamsung Range
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Range works great,in use for 1 month now. Have not used oven a whole lot yet.
I would recommend this to a friendBrand response from Samsung
Posted .Hi there Samsungrange, thank you for your feedback on your new Samsung Range. I am happy to hear the unit is working great. As always, thank you for choosing Samsung in your home. ^Brad
Great unit.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installation was flawless. Love the unit. Has double burners which are gray.
I would recommend this to a friendSamsung oven
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery went very well. The installers were very professional and did an excellent job
I would recommend this to a friendBrand response from Samsung
Posted .Hi there SamsungOven, congratulations on your new Samsung Range. I am glad to hear that delivery went well for you. Thank you for choosing Samsung in your home. ^Brad
- Cons mentioned:Cooktop
Oven doesn't work
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.About 6 months after purchase, the oven stopped heating properly. It preheats and then slowly loses the temperature and does not come back on. We have had 4 service calls and several major parts replaced. Our 5th service call is scheduled for next week. Samsung will not honor our request for a new unit. Meanwhile, we have been without an oven for 2 months.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Your opinion of your range is important to us. Brooke.
Whether your oven is too hot, not hot enough, takes too long to get hot, or doesn't get hot at all, it can cause many issues. Luckily, you can do some simple things to try to fix it. Many heating issues are related to the voltage.
Here is a link to "Samsung oven temperature issues": https://www.samsung.com/us/support/troubleshooting/TSG01204529/#oven-does-not-cook-well
I also shared this link about "Samsung electric and induction cooktop temperature issues": https://www.samsung.com/us/support/troubleshooting/TSG01001944/
You may also refer to this link about "Calibrate your oven's temperature": https://www.samsung.com/us/support/answer/ANS00049012/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1145309058), which will help our team pull up your information.
Have a great day.
Melardo
Samsung Stove
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Replaced and older LG stove that we were kust not happy with. This unit is amazing!!
I would recommend this to a friendSurvey
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product to buy. Staff are responsible and are willing to help with any questions.
I would recommend this to a friendLove it!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We love the new range not only cooking, baking but looks greatD!
I would recommend this to a friendOven
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy with this purchase. It is better to spend a little more to get a better quality.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Moffy! Thanks for taking the time to share your range experience with us. ^Ty
Wife's new cooking mate
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great stove nice features Wifi notifications very helpful
I would recommend this to a friendGreat Product!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks great! Very happy with it! Have not used the Wifi or Self Clean yet.
I would recommend this to a friendElectric range
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use stove top and very nice quality.Happy with purchase.
I would recommend this to a friendSamsung range
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product that will last for many years to come.
I would recommend this to a friendLove at first sight
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Been wanting a stainless steel stove for years it has met my expectations
I would recommend this to a friendStove
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love my brand new oven! Great set up!
I would recommend this to a friendDecent range
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's decent and I'm happy with it. Haven't tried smart function yet.
I would recommend this to a friendBrand response from Samsung
Posted .Hi there Okan, we are so glad that you are loving your new Samsung Range and happy to be the final choice. I am happy to welcome you to our family and thank you for letting us be in your home. ^Brad
Good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great. Takes a little long to heat up the burners.
I would recommend this to a friendChester
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am looking forward to use my new stove when I get it delivered.
I would recommend this to a friend- Cons mentioned:Control panel
Do Not Buy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this oven 14 months ago and all the letters on the control panel along with the numbers have disappeared. This is a defect in their control panel - I have only used water to clean it. They will not replace or help me. Do not buy this oven.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Tinker,
Thank you for purchasing this Samsung range model 14 months ago. We understand your point of view about numbers and lettering on the control panel disappearing.
The vent for your oven is next to the control panel. So, when the oven is in use, the control panel will get warm. Over time, the markings may get removed especially when they get wiped with a dry/wet cloth.
To assist better with what you have experienced with the control panel, please feel free to get back to us at your most convenient time via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this number 1145129579, and it will help our team pull up your information.
Leo
Electric stove
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s good, easy to operate, good color, strong, ni
I would recommend this to a friend