Customer Ratings & Reviews
- Model:
- NE63A6311SS
- SKU:
- 6447911
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Ease of Cleaning
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
Customers are saying
Customers are positive about the overall performance, ease of use, and heating speed of the 30 in. Wide 5 Elements 6.3 cu. ft. Freestanding Electric Range. Many appreciate the rapid boil feature, WiFi connectivity, modern design, and self-cleaning function. However, some customers have expressed concerns about the glass top's tendency to show marks, the difficulty in cleaning the cooktop, and the control panel not being lighted. Additionally, a few customers mentioned the drawer size and timer volume as potential drawbacks.
This summary was generated by AI based on customer reviews.
Why?????
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent wife is very happy and it looks great thanks
I would recommend this to a friend- Pros mentioned:Heating speed
Modern Stove
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great cooking stove that heats up my food quickly.
I would recommend this to a friend Broke down within 2 weeks expensive is not always
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Once they installed the stove alot of issues arose with now only one of the burner working. The oven isn't even usable!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Miranda,
We understand the importance of a reliable range. Allow us to help.
We recommend checking this guide to help you. Please click on the embedded word.
One burner on the cooktop does not work
https://www.samsung.com/us/support/troubleshooting/TSG01001949/#a-radiant-element-on-the-electric-cooktop-does-not-work
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1151528514) to help our team pull up your information.
Have a great day.
^Camille
Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Baking times are off. For example, ive baked the same cookies for over 10 years at the same temperature and time but with this oven I've had to almost double the baking time and my tried and true cookies are not the same. Not sure whats going on.
No, I would not recommend this to a friendBrand response from Samsung
Posted .MelissaP, we want you to enjoy baking in your oven. Let's go ahead and help you.
Below is a link to help you diagnose if your oven is not cooking well. Please click on the embedded word.
Samsung oven temperature issues
https://www.samsung.com/us/support/troubleshooting/TSG01204529/#oven-does-not-cook-well
Please see pages 31 to 32 under the "Using the oven racks" section of the manual for more details.
Manual
https://downloadcenter.samsung.com/content/UM/202310/20231023163105862/O_NE63A6311_AA_EN.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146670994) to help our team pull up your information.
Have a great day.
^Camille
- Cons mentioned:Glass top
Samsung
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Looks good but the surface has scratch and white spots all over on top burner only 2 weeks of use.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Samsung Customer, I understand that you have some concerns with keeping your new Samsung Range clean and know how irritating a dirty new appliance can be. I would like to provide you with some of our best practices in keeping your machine pristine. See link below:
https://www.samsung.com/us/support/answer/ANS00060833/
We would like to welcome you to our family and thank you for choosing Samsung. ^Brad
Indicator light
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Get 1 star because it looks good however ,it has been malfunctioning since day one I got it , the indicator for hot plate does not go off , I called Best Buy someone was sent in to check , he came couldn’t fix it suddenly the indicator doesn’t even work at all , I called and I was told to call Samsung, it’s been back and forth same with my Samsung fridge, it’s frustrating.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We know how disappointing it is when the indicator is not working, YemisiO. We're here to help.
We recommend contacting us via the options below to speak with a live representative to assist you better with what occurs with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Trash
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Oven is not working and purchased 3 months ago. Now I have to figure out how to get fixed
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Rose, we are sorry about any performance issues you may be experiencing with your product, and we would love to look into this further with you. For further assistance, please reach out to our support team directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143825954) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Lena
Horrible Electric range
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Connected today The display not working Called Samsung Sending repair man in 2 weeks
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for your review, Jose. We want to learn more about what transpires with your Samsung range.
You may contact us via our Support Channels below to speak with a live representative to better assist you.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you!
-Angelica
Where's my griddle?
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We like the oven, however the griddle shown in the video did not come with the stove...
I would recommend this to a friendBrand response from Samsung
Posted .Hi there cp123, I realize that you have some concerns with your new Samsung Range missing items and would like to offer some help. This unit does not come with a griddle but is compatible with griddle use with our new griddle burner. We thank you for choosing Samsung and welcome you to our family. ^Brad
Great stove
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Exactly what I was looking for. Very functional with modern conveniences
I would recommend this to a friendBrand response from Samsung
Posted .Hello jayjay, it is a wonderful thing when your expectations and product performance meet! We appreciate you taking the time out of your busy schedule to share your experience. If you have any questions or concerns, please feel free to reach out to our support team directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143900804) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Lena
- Cons mentioned:Cooktop
DO NOT BUY
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cooktop scratched almost immediately! Cooktop IMPOSSIBLE to clean and always looks streaky! Oven temp is not actual…burned many things before I got “used” to it!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Thank you for reaching out to us and we are glad to know that you purchased one of our Samsung cooktops. We apologize for the inconvenience of having a hard time cleaning the cooktop and easily burning food. We will surely notate this feedback for better products and options in the future.
I highly recommend clicking these links for a basic troubleshooting guide:
Cooktop temperature issues:
https://www.samsung.com/us/support/troubleshooting/TSG01001944/
Unable to increase or decrease the heat on the cooktop:
https://www.samsung.com/us/support/troubleshooting/TSG01211106/
How to Clean and care for the glass cooktop:
https://www.samsung.com/us/support/answer/ANS00049945/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/NE63A6311SS/AA
If you continue to get this kind of problem, please reach us with the following options so that we can further assist you with options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144407325
Thank you for choosing Samsung. Have a great day.
-Trisha-
hard to keep clean
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.works great but it does get stained easy and will not come off
I would recommend this to a friendBrand response from Samsung
Posted .Hello DREW! We are sorry to hear that you have concerns with the unit having stains that will not come off. Below I have provided a link that will help rectify the concern and help with cleaning the unit. (https://www.samsung.com/us/support/answer/ANS00060833/)
If you find that this information is not helpful regarding your concerns, please feel free to reach out to us via any of the following:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Please use the following ticket number for your reference: 1143912575
Thank you for choosing Samsung. ^Nic
Purchase an electric over
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very poor services Not cooperative Increases bill/Additional cost that I'm not aware of I purchased an electric oven by $ 699.99 when I checked my account online I found the charges $ 810 !! Also, no one told me about the return policy/ 2 weeks window for return!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Samsung Client,
To better assist you with this concern, don't hesitate to get in touch with our Samsung Customer Service department at 1-800-726-7864. Call any day between 8 AM - 12 AM EST, seven days a week. They can answer your question or transfer you to your local store to answer your specific inquiry.
Have a great day.
^Aloe
Great stove, bad customer sevice
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stove is great. It was damaged upon delivery. I called to let best buy know because its not small damage ita very visable and even the control top is bent. They gave me 60 bucks after i paid 900 on a stove. Bad business. But again stove is great other than dents and bends.l
I would recommend this to a friendSamsung
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great stove wish was a little more durable scratches easy
I would recommend this to a friendBrand response from Samsung
Posted .Hello, I can see this is very important to you and I am here to help. I have attached a guide to cleaning and caring for your cooktop (https://bit.ly/3eyHM5j). If you have any additional concerns please contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144024210) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
samsung range
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would like to have another features ............
I would recommend this to a friend- Cons mentioned:Glass top
WORST STOVE ON MARKET
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst stove ever DO NOT BUY top shattered very easy and they wont fix. Barley used at all before it shattered.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Haynes3783,
I am so sorry to hear that your experience with our company has not met your expectations.
Customer satisfaction is our top priority, and I am truly sorry that you didn't get that through our product Samsung - 6.3 cu. ft. Freestanding Electric Range with Rapid Boil™, WiFi & Self Clean - Stainless steel
While we'd love the opportunity to regain your trust, we understand how frustrated you must be. My deepest apologies for any inconvenience we have caused you. Please let us know if you have any additional questions, concerns, or comments, or if we may be of assistance at any point
you may reach us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for choosing Samsung.
Reference number:1144406759
^Ross
We took the open box because the old one we wasn’t
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Buy this stove on September after two months it broke down I bought 5 years warranty with it I called every day for repair no one seems to be interested not Best Buy or the warranty company my husband and I spent almost $900 for the stove it was a opened box.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, we are sorry to see that you had this problem with your unit and we would like to see how we could assist. We apologize for any inconvenience this has caused. Please contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144007563) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
Bad experience
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was delivered a broken item. When I reported this on 04/08 I was told that I am over 15 days return time. I am only 2 days over. Samsung denied to service me as they said this was broken during delivery. Best buy has been the worst experience this time. I'll never ever go to best buy again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this concern, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. Call any day between available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry.
Have a great day.
^Aloe
Good rapid boiling
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the convenience of the self cleaning and the wifi features.
I would recommend this to a friendBrand response from Samsung
Posted .Hi MaryK,
Thank you for your purchase, and we are pleased to hear how happy you are.
Should you need assistance in the future, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1145285235), which will help our team pull up your information.
Have a great day.
Melardo