Customer Ratings & Reviews
- Model:
- NE63A6311SS
- SKU:
- 6447911
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Ease of Cleaning
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
Customers are saying
Customers are positive about the overall performance, ease of use, and heating speed of the 30 in. Wide 5 Elements 6.3 cu. ft. Freestanding Electric Range. Many appreciate the rapid boil feature, WiFi connectivity, modern design, and self-cleaning function. However, some customers have expressed concerns about the glass top's tendency to show marks, the difficulty in cleaning the cooktop, and the control panel not being lighted. Additionally, a few customers mentioned the drawer size and timer volume as potential drawbacks.
This summary was generated by AI based on customer reviews.
Oven electric
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are not going well and they gave me a lot of trouble
No, I would not recommend this to a friendBrand response from Samsung
Posted .JeanevelL, we understand your frustration with your range. We want to speak with you directly to gather more information about your range so we can better assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1148930225) to help our team pull up your information.
Have a great day.
^Camille
need to constantly clean the cooktop
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.need to constantly clean the cooktop, it gets stained need to use the cooktop cleaner, scrapper blade all the time after we cook something, this is a lot of work, it supposed to be easy, but is not easy to clean it
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, we understand how frustrating it can be when results and expectations do not meet. We are continually improving the quality of our products and your feedback is important to that process. I am including a link to a helpful troubleshooting guide to support your concerns on cleaning and caring for the cooktop (https://bit.ly/3GP1fLr). If you have questions or further concerns, contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143980012) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Lena
Cooks Faster
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cook a little hotter than our old stove. Getting used to it.
I would recommend this to a friendStove
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not so easy to clean the stove top some spots are hard to scrub off
I would recommend this to a friendElectric range review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall very good. Wish the self cleaning element was better
I would recommend this to a friendDefective microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Delivered broken microwave no handle & missing mounting hardware in a box that was taped shut that was sealed w/ tape that read inspected by Best Buy. Delivery team called in the problem & returned box to store around 9am this morning & have not heard back from customer service as of yet.
No, I would not recommend this to a friendCustomer service
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Will not buy another Samsung appliance. Bad customer service
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello LisaS,
We want to know more about what occurred with your Samsung range and would like to assist as soon as possible.
We recommend contacting our Support Team via the link below to speak with a live representative for further assistance with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
The Range doesn't fit
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Range is o.k., however, it does not back to the back wall. There is a 4 to 6 inch gap between the range and the wall.
No, I would not recommend this to a frienddisappointe now they will not repair the glass The
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.burner failed after one year and the glass Stress broke less than one year from there repair.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand your disappointment regarding your overall experience. We're here to help, IreneQ.
We would love to speak with you personally to gather more information about the burner and cooktop glass so we can better assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147526095, to help our team pull up your information.
Have a great day!
^Chrystel
Do not buy from BB
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If there were 0 stars to give I would. BB has no manager that can return a phone call. The range ordered was damaged prior to delivery, still shows as delivered.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client, Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
The stove is an expensive stove and it cost too mu
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not satisfied it cooks the food too fast at a low temperature, I’m going to see if I can return it and get another stove The stove is an expensive stove and it cost too much to cook so fast I have to watch my temperature
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Reneedisstifief,
Thank you for reaching out to us and we are glad to know that you are using Samsung products. We apologize for the inconvenience of the stove having a temperature issue. We truly understand that this causes inconvenience especially if we are cooking/baking our favorite dishes. Don't worry will surely notate your experience about this matter for a better service in the future.
I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=Range&referrerPageUrl=https://www.samsung.com/us/support/
Samsung electric cooktop or induction cooktop temperature issues:
https://www.samsung.com/us/support/troubleshooting/TSG01001944/
Unable to increase or decrease the heat on the Samsung cooktop:
https://www.samsung.com/us/support/troubleshooting/TSG01211106/
Clean and care for your Samsung electric cooktop:
https://www.samsung.com/us/support/answer/ANS00060833/
How to clean your Samsung oven:
https://www.samsung.com/us/support/answer/ANS00049011/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/NE63A6311SS/AA
If you need further assistance, please reach us through the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144496929
Thank you for choosing Samsung. Have a great day.
-Trisha-
- Pros mentioned:Heating speed, Overall performance
Nice stove
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The oven works great. It cooks evenly. I like the rapid boil. Easy to clean. So far, I’m happy with my purchase. The storage drawer on bottom is smaller than most ovens. However, it doesn’t bother me.
I would recommend this to a friend Exchanged this item
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this item, but replaced with different unit. I am not sure why I am getting this request.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi There,
Thank you for choosing Samsung for your range needs needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.samsung.com or one of our partners to explore products that better fit your needs.
Have a great day!
^Chrystel
Annoyed
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Arrived damaged twice. Waiting for replacement. Glass top quality low. Stains easy hard to clean not happy
No, I would not recommend this to a friend- Pros mentioned:Heating speed, Overall performance
Samsung range
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great new electric stove Great quality Fits in perfectly in a compact kitchen in a tiny home Love the quick heat burner
I would recommend this to a friend Burner scratches so easy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do buy this stove it scratches in the first use stay a way fron samsung
No, I would not recommend this to a friendBrand response from Samsung
Posted .We want you to enjoy your cooking with your new range, LuisR!
Here is a link to "Clean and care for your Samsung electric cooktop": https://www.samsung.com/us/support/answer/ANS00060833/
The below link is the user manual for your model. Turn the page 7 (For your Safety Caution
bullet #8), page 12 (Important Safety Instructions bullet #7), page 19 (bullet #10), page 27 (Protecting the cooktop), pages 45-46 (Care and cleaning of the glass cooktop), and page 50 (Troubleshooting - Scratches or abrasions on the cooktop surface) for reference: https://downloadcenter.samsung.com/content/UM/202103/20210316120415733/NE63A6311_AA-01_EN-MES-CFR.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1145217116), which will help our team pull up your information.
Have a great day.
Melardo
open box product
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It came without an electricity cable and without a box.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We are glad that you reached out. To better assist you with this issue, please contact our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Thank you!
—Vannesa
Range's review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I recently purchased this Samsung range, and overall I’m very happy with it. The design is sleek and modern, and it fits perfectly in my kitchen. The oven heats evenly, which has made baking much more consistent compared to my old range. I also love how fast the cooktop heats up—it saves a lot of time when preparing meals. The controls are easy to use, and the display is very clear. Cleaning has been simple as well, especially with the smooth surface and self-cleaning feature. One small downside is that the stovetop can scratch if you’re not careful, so I recommend using proper cookware. Overall, this is a reliable and stylish range that performs really well for everyday cooking. I would definitely recommend it to anyone looking for a quality upgrade.
I would recommend this to a friend- Pros mentioned:Overall performance
Samsung Oven
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Super happy with this oven! It looks amazing and works amazing!
I would recommend this to a friend Ge range
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful, fits my kitchen perfectly. I haven"t had a chance to learn about how it all works. Would have liked an owners manual or equivalent
I would recommend this to a friend